Customer Service Administrative Assistant

Summary

I am a self-starter with a versatile skill set. I have experience in

customer service, employee benefits, and possess excellent written and oral

communication. I'm known for my exceptional interpersonal skills in

conjunction with being a competent team member who is always prepared to go

the extra mile.

Professional Experience

building service 32bj - New York, New York

06/05 - 3/12

Lead Benefit Analyst

. Review applications and Enroll participants into the appropriate

benefits elected based on the provisions of the Summary Plan

Description.

. Prepare COBRA individual billing and monitor activity, including

notification of nonpayment and termination.

. Provided detailed monthly departmental reports and updates to senior

management.

. Provided both internal and external customer service

. Assisted with development, testing and training of funds new processing

system. Worked in close proximity with developers and helped create

employee processes.

building service 32bj - New York, New York

09/02 - 06/05

Member Service Representative I

. Provide exceptional customer service while maintaining outstanding

quality and statistical performance.

. Responsible for educating members about their benefits via Call Center

& Walk-In Center interactions. Handled an average of 75 calls per day

and 25 face to face transactions per day.

. Reviewed and explained insurance plan to members to guarantee full

understanding of policies and procedures. While adhering to workflows

to resolve participant inquiries.

. Interpret medical claims if necessary, sent medical claims from members

and their dependents for adjustment utilizing Empire's proprietary

claims review and documentation systems.

American mortgage - Atlanta, Georgia

2/99 - 12/01

Administrative Assistant

. Responsibilities included, but were not limited to the following:

maintained heavy calendar, file organization, data entry, answered and

screened all telephone calls, scheduled internal meetings, prepared

spreadsheets, ordered and maintained all office supplies.

. Keeping, maintained daily maintenance of loan applicant database.

. Assisted senior-level credit officers with complex loan applications

Education

American Intercontinental University - Atlanta, Georgia December 1999

Bachelor of Arts in Fashion Design, minor in Marketing

American Intercontinental University- Online

In progress

Bachelor of Business Administration- Human Resource Management

Skill

Proficient in the following applications: MS Word, Excel, PowerPoint,

Outlook, type 60 wpm. Company applications: Medco, COOL, Empire, ViTech and

CRM.

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