Customer Service Representative

JOHANNA E. GARCIA

Cell 240-***-**** ● *******.*******@*****.***

PROFESSIONAL SUMMARY

Self-motivated professional with Economics and Finance knowledge; with more than five years of

experience in financial institutions and customer service. Accurate, an activate listener, able to

multitask and work under pressure. Proficient in prioritizing and completing tasks in a fast-paced

environment. Problem-solver who adapts to new situations. Processes strong attention to detail,

strong research, writing, communication and presentation skills. Adept at growth, maintains intense

curiosity about financial markets. Able to quickly process significant information.

PROFESSIONAL EXPERIENCE

Capital One Bank Chevy Chase, MD

Customer Service Representative

January 2011-March 2013

Effectively processed teller transactions including payments and other general inquiries.

Continued developed strong understanding of operational practices.

Developed systems to increase efficiency in clients portfolios and to generate new business.

Adhered to government monetary regulations as well as bank policy and procedures.

Directly applied administrative support for client base.

Legacy Hotel, Rockville, MD

Management Assistant

November 2007-December 2010 (Hotel operation closed 2012)

Implemented extensive methods in budget and forecasting process.

Reviewed and tracked expenses and analyzed fluctuations.

Carefully conducted expenses analysis in order to increase revenue.

Overlooked, maintained, audited and recorded travel and supplementary expenses.

Finalized inventory movement, payroll and conducted manual journal entries.

Chevy Chase Bank, Rockville, MD

Customer Service Representative

Spring 2005-Fall 2007

Proactively processed all teller transactions including, deposits/withdrawals and other inquiries.

Personalized each customer interaction and supported the sales team.

Demonstrated excellent ability to handled a cash drawer, including conducting sporadic and

monthly cash counts and vault audits.

Designed and implemented methods with management to set and exceed expected sales,

product, and customer satisfaction goals.

Successfully utilized the “know your customer” rule, preparing and verifying bank checks.

EDUCATION

University of the District of Columbia, District of Columbia, DC

Bachelors of Arts Degree in Economics, 2012

LANGUAGES

English and Fluent Spanish

HONORS & SKILLS

President of the University of District of Columbia Economics Club, UDC Latin Club Member.

Software: Proficient in MS Office, Operating System: Windows and Mac OS. Harvard Manage-Mentor.

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