Customer Manager

Summary of Qualifications

Detailed-oriented professional with administrative and accounting skills, a

broad background in customer relations, and office administration

procedures; Possesses strong oral and written communication skills with the

ability to work well under pressure, meet deadlines and work with all

levels of employees and management. Possesses interpersonal and team player

skills and proficient with MS Word Office, SAP, Dunn and Bradstreet, ADP,

and Oildex systems.

EDUCATION

University Of Phoenix - Healthcare Administration (current 2012)

Houston Community College - Business Administration

REVELANT EXPERIENCE

Cameron Solutions (Contract Position)

2012

Credit Analyst

. Process new credit applications utilizing Dunn and Brad Street

commercials reporting system.

. Analyze commercial credit reporting system so as to determine and

assign credit limits for new and existing customers.

. Assign credit risk via account analysis to new and existing customers,

approve or deny customer request for account extensions within Cameron

entities.

. Recommend accounts for credit holds and/or credit hold release.

. Created and maintain credit hold spreadsheet for all Cameron Solutions

customers that were or had been recommended for credit hold; Release

and remove all customer who had been placed or recommended on credit

hold.

. Daily release sales orders and maintain accurate and precise record of

customer request via branch level.

. Collect and research past due balances outstanding on the customer

account.

. Facilitate/Process tax exempt forms, W-9's and insurance request

. Served as a major contributor to Cameron's financial health, by

reducing debt, controlling cash flow, and ultimately affecting the

DSO.

. Produce and maintain monthly aging reports via all customers

responsible for (all customers E-M), running aging specific to the

customer need.

. Utilize ADP, Oildex, and other online invoice portals to control

timely payments and conduct research on Purchase orders, disputed

invoices, rejected invoices, or invoices in procurement status.

. Effectively reconciled accounts for past due payment in an Excel on a

daily, weekly, and monthly basis.

. Process and respond to all written correspondence pertaining to

account level or customer communications.

. Investigated invoice and/or accounts directly impacted by tax issues

and forward to proper tax accountant.

Reliant Energy (Contract Position)

2011

Credit/Billing Analyst

. Analyzed customer accounts in an SAP database for eligibility of

account extensions, deferred payments plans, special account and bill

resolution review.

. Composed letters to customers informing of debt owed and disconnection

of service date.

. Review customer accounts eligibility of account due date changes and

request.

. Inform customer if need be via telephone of ineligibility status and

due date change resolution according to TDSP guidelines and

regulations

. Effectively reconciled accounts for past due payment in an Excel and

Access database.

. Prepare letters and maintain account spreadsheet for disconnection

accounts required by other process departments.

. Review customer account eligibility for removal of account guarantor,

deposit required, or refund of deposit with customer good 12 month pay

history.

. Acquire additional task as required by management - Rmails, Surety

Bonds, and account holds for customer accounts requiring dunning locks

(for special review, customer disputes, meter investigation, or

pledges received through charitable sources such as Sheltering Arms or

Harris County Community Services).

. Additional assignments involved reviewing and auditing peer/colleagues

work

. Daily interface and use MS Microsoft databases such as Excel, Access,

and Word

Apptical Corporation (Contract Position)

2010

Independent Contractor/Insurance Interview Specialist

. Conducted the initial screening for more than 20 Life Insurance

Companies once the Agent has retained a proposed insured

. Collected all the necessary data the underwriter will need to approve

or deny a claim

. Conducted voice recorded Insurance applications for the proposed

insured to be approve for coverage, which the voice application is the

final and binding application

. Collected prescription history from the client and via the MIB, PURE,

and the propose insured records

. Interacted with the Agent and the Agent's clients, confirm responses

and informing the application of the next step in the application

process

. Used a savvy data base to record data

First Data Corporation/Telecheck

2007 - 2009

Credit and Collections Customer Representative

. Collected on overdrawn accounts for more than ten financial

institutions

. Analyzed accounts and made payment arrangements for customers

. Effectively informed consumer of debt owed and collected on 80% of

consumers once contact is made or confirm a solid payment arrangement

. Skip Traced accounts as required, using internet tools such as

(address.com, google.com, fast data web, and Acxiom)

. Acted as a reinforcer for fellow team mates to close a collection

effort

United Recovery Systems

2006 - 2007

Credit and Collections Account Manager

. Collected on Dell Financial Accounts charged off or in default

status (United States and Africa)

. Skip Traced all accounts use all resources provided via internet

and personal business contacts

. Attempted at minimum 120 calls on a daily basis to contact consumer

and collect on debt owed

. Met, maintained, and exceeded maximum percentage and revenue quotas

as required on a daily, weekly and monthly average

. Assisted in performing extra task as need or required but not

limited to collecting payment information, processing the payment and

faxing any addition information to or from the customer and stand in

as a second voice assigned as a talk off representative

. Assigned as lead team member in managing revenue collected and

revenue needing to be collected for the team to hit overall quota

. Effectively inform consumer of debt owed and collect on 93% of

consumers once contact was made

. Recognized as the teams #1 liquidator exceeding even the mentor of

the group

. Recognized in the company's intra-news as the most successful

upcoming employee and strongest team liquidator

Consumer Guide

2006

CSR Sales Account Manager

. Managed a client database of over four hundred leads surmounting more

than two states and regions of the United States

. Interacted on daily basis with Better Business Bureau Members

maximizing the increase of personal goals and the goals of the company

to be met, which increases profit

. Used the art of persuasion to adapt and cater to the needs of the

member's company to effectively maintain interest and effectively

complete a sale which will market the business and yield exponential

results

. Met, maintained, and exceeded maximum percentage and revenue rates as

required on a daily, weekly and monthly average

. Assisted in performing extra tasks as need or required but not

limited to collecting payment information, processing the payment and

faxing any addition information to or from the member to member

services

. Generated weekly sales reports through an excel data base

. Interfaced and identified statically data prudent to the member's

decision and inflection in his/her decision making to in cop the most

effective marketing tool for the company's profit. (All research is

completed via internet)

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