Customer Service Sales

Jonathon D. Bailey

*** ******** ***************@*******.***

Rockwall, Texas 75032 Phone: 972-***-****

CAREER FOCUS: Training/ Sales/ Management

Dynamic, results-driven professional with 12 + years proven success with team building and team

oriented accomplishments. 12 + years direct contact and interaction within educational institutions,

Knowledge of purchase authorization, and purchase requisition processes within an educational

institution. Goal-directed and detail-oriented with well-developed business savvy and acute

marketing instincts resulting in strong client relationships and bottom-line results, excellent analytic,

communication, and presentation skills

Areas of Expertise

Sales Internal Communication Motivation

Competitive Bidding Process Education & Training Project Management

External Communication Scheduling Results Driven

Process Improvement Planning Team Building

PROFESSIONAL EXPERIENCE

Head Coach/ Educator 2010 – Present

Forney ISD Forney, Texas

Management of t raining and education from basic learning to advanced level learners,

Supervision of IT or web - based li teracy t raining program involving individualized

assessments, instruction based upon individual measurements, reports generated via IT

assessment results, and individualized cur riculum planning and implementation, grading,

supervision of up to 150 individuals per accounting period, filing t imely reports, following

detailed procedures, coaching and motivation, arranging t ransportation, handling finances,

p urchase requisitions, purchase authorizations, follow up and monitoring of competitive

b idding process, arranging meetings, public speaking, banquet arrangements, teaching and

adherence to professional M LA guidelines, experience writ ing on technical topics, ensured

t hat content and assessment was appropriate to various teaching subjects, compliance to

r ules and regulations, solicitation of resources and other forms of support and cooperation

necessary to ensure program success, a ided the annual budget formulation process by

developing planning and budgeting information to identify resources to support the t raining

requirements of future t raining events and products

Head Coach/ Educator 2006 – 2010

Rockwall ISD Rockwall, Texas

Management of t raining and education from basic learning to advanced level learners,

g rading, supervision of up to 150 individuals per accounting period, filing timely reports,

following detailed procedures, coaching and motivation, arranging t ransportation, handling

f inances, purchase requisitions, purchase authorizations, follow up and monitoring of

competitive bidding process, arranging meetings, public speaking, banquet arrangements,

compliance to rules and regulations, management of other employees, hi ring and

terminating employment of other employees, d irected and controlled the assigned budget

resources, administered and resolved policy uncertainty in relation to the program I

managed, a ided the annual budget formulation process by developing planning and

budgeting information to identify resources to support the t raining requirements of future

t raining events and products, p reparation of procurement request rationale for submission

Assistant Coach/ Educator 2003 – 2006

Arlington ISD Arlington, Texas

Management of t raining and education from basic learning to advanced level learners,

g rading, supervision of up to 150 individuals per accounting period, filing timely reports,

following detailed procedures, coaching and motivation, arranging t ransportation,

a rranging meetings, public speaking, banquet arrangements, compliance with li tany of

r ules and regulations, curr iculum formulation commit tee member, compliance with head

coach’s and administrative directions

Collegiate Teaching Assistant 1999 -2002

BYU History Department Provo, Utah

Graded 300 + adult collegiate papers multiple times per semester or term. Recorded student grades

Taught review sessions and tutored struggling students. Provided insight to learners for educational and

writing improvement Consulted with professor to determine his wishes concerning curriculum and review

sessions, audiovisual setup, communicated and provided explanation with student clientele via email.

Sales/ Management 1995 – 2002

Multiple Positions Provo, Utah

Sales, up selling, product knowledge, demonstration of comparative advantages, inventory,

receiving, record keeping, scheduling, increased monthly sales, customer service, legal

compliance, supervision of 25 + employees, teaching other drivers routes, sales t ransactions,

customer service, and printing help. During this t ime received multiple raises and was top

salesman.

Restaurant Management/ Food Service 2000-2002

Tony Roma’s and Red Lobster Salt Lake City, Utah

Achieved Serv Safe certification and instructed/ t rained other employees on prevention of

cross - contamination and proper food handling, heating, and storage procedures. Followed

p recise procedures to ensure food safety Performed responsibilit ies of ensuring food quality,

and exceeding expectations in regard to customer satisfaction and sales in a t imely manner.

EDUCATION

Currently pursuing MS Global E-Learning degree at Texas A&M Commerce – 15 credits earned

M.B.A., Business Management, University of Phoenix, (36 hours earned) Phoenix, Arizona (2011)

B.A., History Teaching, Brigham Young University, (167.5 hours earned) Provo, Utah (2002)

Licenses: Certified Teacher, State of Texas, Serv Safe

Computer Proficiencies: Microsoft Excel, Word, PowerPoint, Outlook, previous work experience at

Microsoft as sales contact and trouble shooter, Sasi internet based Gradebook, Teams internet based

Gradebook, facilitated e-learning course experience for struggling readers using Read 180 software.

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