Customer Service Representative

Brandon R. Black

*** * ****-**** **. Centerville, OH. 45459 * 937-***-**** * ***********@*****.***

Objective

To work with a company that has a great reputation with opportunities for greater responsibility and career

advancement.

Summary

• Varied experience in hospitality along with sales and service industry

• 10 years sales

• 12 years service

Education/Skill

Sinclair Community College – Hospitality Management and Tourism / Culinary Arts 09/2008-Present

• Proficient with ICOM, DPOM, CMIT, ATG

• Proficient with Microsoft Word, Excel, and Power Point

• Servsafe Certified

Experience

Cook,Prep, dishwasher, Archer’s Tavern 06/2010-08/2011

• Keeping line stocked with supplies so the line can run smoothly and effectively

• Working the dish area cleaning equipment, dishes and utensils to servsafe standards

• Preparing food to company and customers standards

• Prepping supplies and necessary items for the days needs

• Cleaning kitchen area at the end of the work day so it is ready for the next day’s work

Customer Care, Panera Bread 01/2009-08/2009

• Working the line making customers salads, sandwiches and soups to their liking

• Keeping line stocked with supplies so the line can run smoothly and effectively

• Cleaning dining area to ensure a clean, pleasant and memorable dining experience

• Personalizing the customers experience

• Working the dish area cleaning equipment, dishes and utensils to servsafe standards

• Certified in Line, Dining area, Cash, Barista, Dish as well as setup / closing

Customer Service Representative, Teleperformance 02/2008-06/2008

• Managed and responded to customer concerns and questions

• Sold proven products to increase revenue and save customers money

• Troubleshot issues to insure customer services work properly

• Promoted loyalty and strengthened satisfaction through customer relationship management

Customer Service Representative, Time Warner Cable 04/2005-08/2007

• Managed and responded to customer concerns and questions

• Sold proven products to increase revenue and save customers money

• Troubleshot issues to insure customer services work properly

• Promoted loyalty and strengthened satisfaction through customer relationship management

• Stayed overtime as needed to help fill call center needs

• Held a leading role in customer service center including

5. Corrected error reports

6. Supported new CSR, floor walking and training

7. Covered supervisor shifts

8. Assisted with data entry during Dayton Cincinnati merger, promoting a smooth transition

9. Operation of person in charge desk and helped with supervisor call backs

Reference

Derek E. Allen MBA, CHE, Professor, 937-***-****

Neil Vacchaino, Teacher and soccer coach, 937-***-****

Josh Hobbs, Co-worker, Time Warner Cable, 937-***-****

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