Administrator Assistant
Resume:
Lynn R. Drummond
Cell 818-***-****
PROFILE
Health Care Industry Professional with expertise in Hospitality service toward long term and short term community
awareness. QIO, PIP, QM, clinical assessment in wound, medications, discharge/transfer for elder care. Comprehensive
knowledge of Regulatory Compliance in LTC/RCFE. Adept at mentoring a Corporation Philosophy & Culture. Record
of financial goals through team support, mentoring & leadership. Software applications include Microsoft, Outlook,
ECMB (MDS-ICD), Excel, QUEIS, Vigilian, Kronos &Timeforce II, I-Notes, Care Central, Care Tracker, My Inner
View, VISION/Health Med-X., Share Point, Web-X, Power Point.
Clinical Project Executive 7/12
Federal Medicare Quality Improvement Organization for California
27-30 SNF’s & SFF under my direction for QM triggers in either wounds/pressure ulcers, restraint reduction, anti-
psychotic medications, staff turnover, falls, UTI’s, re-admissions.
Administrator 4/11-6/1/12
Fernview Convalescent Hospital 75 Bed SNF-sold (Pinegrove)
San Gabriel Valley
Financials and culture changes made for improving AR and motivation of long term staff. Staff was able to raise 10,000
for holiday funds within eight months. Financials responded in the positive on P&L’s for first time in 5 years under prior
Administration. Budgets were mentored to staff and remained within goals. Several Community awareness events
championed by Administrator with all manager support. Super-User and Beta Site for VISION/Health Med-X, financial
and medical record program. Changed Hospice driven census to Rehabilitation census. Contracts review and
negotiations. Communication Enhancement Programs developed for residents who have depression diagnosis.
Leadership in QM as related to Case Mix/RUG levels.
Operational Interim Executive Director Two buildings 90/90 bed 9/09-6/10
Sunny Hills Assisted Living & Memory Care RCFE.
New Ownership takes over from receivership. DPSS instructed new owner’s to get experience from an Executive. Two
separate properties with separate licenses. Development of new programming through motivating team. Understanding
their talents and weaknesses to develop mutual support. Evaluate existing staff, compliance and creation of budgets.
Increase of census. Community awareness. Mentoring Managers to develop goals that are challenging and out of the
box. Create a positive team goal and morale by seeing each barrier as an opportunity.
Interim Administrator 11/08-5/09
Tarzana Health & Rehabilitation, 180 bed SNF
Bridge Team together in work performance, systems and budget control. Community minded in approach. Retention
stabilization from 78% to 23%. Marketing & Sales development with Medicare Suites and direct Nurse Liaison
community outreach. Active Administration in Marketing. All facility mentality that each one can market. Activities &
Environmental challenges by bringing departments into team building exercises. Interactive Town Hall Meetings.
Positive re-direction for improved survey outcomes. QAA systems improvement by utilization of solid tracking tools,
accountability including Consultant.
Administrator/Consultant 2/02-09/08
Josephine’s Garden Villa (RCFE)
Administrator when Licensee travels, consultant when owner is in town, Training to new employees on lifting,
medications, death & dying, Alzheimer and the different dementia’s. Family & employee conflict resolution techniques.
Workers comp hearings, compliance hearing, update of Admissions Agreement & attachments. Implementation of new
regulations.
Juliette Hardwell @ Gardens at La Brea (RCFE) 5/06-5/07
Consultant to LVN
Provide training & guidance to LVN as Wellness Coordinator who is new to RCFE. Marketing & Sales direction for
retention of residents. Family conflict resolution techniques
Manchester Manor (SNF), Interim Administrator, Perceptorship 04/06-04/07
Work with new AIT to develop transition from AIT to Administrator. Assist in passing Federal exams through new
material. Update Nursing & Administration Manuals. Currently on call for survey process.
Interim-Administration (Trained New Administration & staff) 7/04-2/05
Studio Royale, RCFE (200 Bed)
Trained, mentored in coming Assistant Administrator in marketing, ledgers, payroll, spin & hospitality selling, dietary
budgetary, hospitality/concierge balance. Formulated a community minded approach to marketing specific for the area.
Build & changed census case mix through community. Primarily psych referrals changed to elderly. Maintained RCFE
resident trust account. UR, QA & CQI directed by Administrator. Spoke to community about new directions of
ownership & case mix. Brought in new Administrator & trained in all operational sides. Affluent in workers
compensation hearings, depositions & documentation.
Administrator (Trained New Administrator)
Golden State Colonial RCFE & SNF, North Hollywood, Ca. (75 Bed) 01/04-8/04
Build & Changed census case mix through community. Primarily psych referrals changed to elderly. Maintained RCFE
resident trust account. UR, QA & CQI directed by Administrator. Spoke to community about new directions of
ownership & case mix. Brought in new Administrator & trained in all operational sides. Affluent in workers
compensation hearing, depositions & documentation.
Assistant Administrator, AIT 12/99-6/2002
Country Manor Convalescent Hospital, Lake View Terrace, CA
Psychiatric clientele
Responsible for immediate action and correction to establish the resident’s care, policies, budget, and restructure of
community relations under compliance with existing regulations. Created new programming & education for clientele &
community.
Creation of Nursing Policies & Procedures and implementation. Other policies include smoking, employee
handbook, Activity Leader Program for Dual Therapeutic Classes, Transportation, Locker allocation, Criminal
background checks, Designated Language to be spoken, Harassment, orientation for
LVN/CNA/RN/MRD/DON, Program Leaders, and Abuse Prevention.
Add and create to non-existing Job Descriptions for entire building and orientate all employees to their Job
Descriptions.
Create budgets for all departments and motivate the department’s head to be responsible for meeting those
budgets.
Upgrade facilities presentation through new flooring, painting, new nurse’s station, new chairs, drapes and
replacement of beds in resident’s room.
Create a series of Lectures presented by Experts in their field and extended invitations to the public. Response
was 100 people minimum per class.
Developed educational CEU classes for licensed personnel to offer a higher quality of care.
Contracted Psychiatric services to perform group & individual classes for resident & employees.
A Behavioral Modification Team was created to decrease episodic physical altercations, understand, address in
a care plan process behaviors of both resident & staff. How they interact with each other.
Assistant Administrator/Program Director 10/96-01/98
Georgia Atkison Convalescent Center, El Monte, CA
Alliance Rehab
(Included an RCFE)
Directly responsible for increasing a 99 bed SNF to 139 beds. In addition, developed and coordinated new
programming, retraining personnel, reimbursement containment and remodeling of existing facility.
Created, managed, staffed & directed Chinese program for community. New advertising avenues.
Presentations to Department of Health for approval of increasing bed capacity with outline of new
programming and projections.
Organized new training schedules including creating guidelines for patient care, insurance laws and clinical
interventions.
Directly responsible for mapping marketing avenues and coordinated extensive outreach programs.
Created an environment for physicians and case managers to confidently refer residents, and thereby increasing
the census.
Administrator 1/96 - 10/96
Grand Valley Manor & Health Care Center, Van Nuys, CA (RCFE, SNF 139 beds)
Directed the activities of this 46 bed Residential Care Facility for the Elderly. Built a well-motivated and stable staff,
which provided increasingly high quality patient care. Scope of responsibility is diverse and includes facilities
maintenance, financial stability, resident care and program development.
Increased resident count from ten to twenty five during the first three months.
Created an Alzheimer’s program, including installation of fire regulation approved wander security system.
Initiated new services for patients including hydration, rehabilitation, hospice, bowel and bladder programs.
Created Quality of Life program for activity director to enhance program, utilizing residents and their families
as an integral part in its development.
Established comprehensive operating policies and procedures for RCFE and Alzheimer’s programs.
Developed marketing and advertising budget; established and oversaw advertising for Grand Valley Manor and
Grand Valley Health Care Centers.
Public Education Coordinator / Community Educator, Vendor Approved DHS, DSS 11/93 - 9/95
Managed Care Pharmacy, San Diego, CA
Played a significant leadership role in the company’s development and presentation of educational services. Developed
unforgettable techniques for retention of regulations for RCFE, SNF, ARF, MSW, LCSW level students. Created new
handbooks for students with new/updated information on aspects of marketing/sales, client retention, human resources
and budgeting.
Maintained lecture programs and spoke on topics at levels commensurate with State RCFE certification
requirements.
Researched, wrote and delivered lectures on new programs, materials and modalities being introduced and
utilized in the geriatric field.
Instructed future/current administrators on the strategies involved in team building, staff hiring and supervision,
client retention and effective approaches to advertising and marketing.
RGR Corporation (twelve years with same company) 3/80 - 5/92
Assistant to Administrator (1/91 - 5/92)
Fireside Convalescent Hospital, Santa Monica, CA
Assistant to Administrator (3/80 - 1/91)
RGR Sanitarium, West Los Angeles, CA
EDUCATION
Bachelor of Science - Gerontology
California State University, Dominguez Hills, Carson, CA
Minor in Psychology
California State University, Dominguez Hills, Carson, CA.
CERTIFICATION / LICENSURE
Support Group Leader Certificate
Alzheimer’s Association, Los Angeles, CA
Residential Care Facilities for Elderly License #5500544
State of California, Department of Health Community Licensing, Sacramento, CA
Nursing Home Administrator # 6620
DSS/CDPH approved for education
CPR & First Aide
AFFILIATIONS / COMMUNITY SERVICE
North Valley Chamber of Commerce Member
Since 2006
Contributing Writer for Northridge Community News
Every two weeks
Volunteer Speaker / Member 11 years
Los Angeles Association of Alzheimer’s Speakers Bureau, Los Angeles, CA
Volunteer Speaker / Member 12 years
Southern California Stroke Association
Volunteer Advisory Council for LTC Health
Los Angeles County Area Agency on Aging
Past Vice President
California Unemployment Insurance Council
Professional References for Lynn R. Drummond
Ben Garrett, Owner Fernview Convalescent Hospital/Casner Consolidated
Roxanne Wilson, RN, DSD, FNP
Fran Reeder, Owner of Josephine Garden Villa
C: 310-***-****
Phadra Johnson NHA Manchester Manor, CEO
Sandra Flores, Owner of Community Ed (Known to me as Lynn Rangel Drummond)
C: 760-***-****
Luis Acevedo, DTR
Personal References
Keith Klapproth, GNA Known to me for 26 years
H: 909-***-****
Peggy Gardner, Retired NHA Known to me for 19 years
H: 661-***-****
Wen Ling Antoine, Business Developer for IPA. Past BD for El Monte Hospital
H: 909-***-****
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