Customer Service Administrative Assistant

HOLLY CAVANAUGH

*** ***** ******, ****** ***** Pa 15145

(T) 412-***-**** (E) ***********@***.***

Summary

Committed and motivated Administrative Assistant with exceptional customer service and decision

making skills. Strong work ethic, professional demeanor, and great initiative.

Highlights

● Medical terminology

● Time management

● Meticulous attention to detail

● Advanced MS Office Suite knowledge

● Spreadsheet management

● Strong organizational skills

● Meticulous attention to detail

● Sharp problem solver

● Excellent communication skills

● Courteous demeanor

● Advanced clerical knowledge

● Customer service expert

● Multi-line phone proficiency

● High customer service standards

● Filing and data archiving

● Conflict resolution proficiency

● Type 65 wpm

Experience

10/2007 - Current Home Turtle Creek, Pennsylvania

Homemaker

Attention to detail

Money management

Prepare healthy meals

Reliable transportation

Making appointments

Housekeeping

Clerical work for children's project

Educating

03/2012 - 09/2012 Private Duty Pittsburgh, Pennsylvania

Home Health/Hospice aid

Assisted client in activities of daily living.

Prepared meals.

Personal care.

Light housekeeping.

Monitored and documented changes in clients health status.

Communicated with family members regarding clients day.

Answered telephone/take messages/route calls appropriately.

Coordinated care with other health care providers.

04/2007 - 10/2007 UPMC Health Plan Pittsburgh, Pennsylvania

Pharmacy Phone Representative

Provided accurate and appropriate information in response to customer inquiries.

Demonstrated mastery of customer service call script within specified time

frames.

Built customer loyalty by placing follow-up calls for customers who reported product issues.

Communicated directly with doctors' offices via telephone, fax and email.

Efficiently answered multi-line phone and processed high volume of order requests from

nurses, doctors and pharmacists.

Verified patient data and billing information.

Verified accuracy and completeness of information on prescription and refill requests.

Communicated with all customers and staff in a pleasant and professional manner. Appropriately

resolved customer issues, complaints and questions.

Proficiently processed and dispensed written, oral and electronic prescriptions.

12/2005 - 04/2007 Pharmacare Monroeville, Pennsylvania

Pharmacy Technician

Entered new patient profiles and prescriptions into medication input software system.

Verified patient data and billing information.

Verified accuracy and completeness of information on prescription and refill requests.

Regularly completed paperwork and entered prescription and insurance billing

information into patient profiles.

Strictly maintained customer and patient confidentiality.

Communicated with all customers and staff in a pleasant and professional manner.

Processed prescriptions on high volume days with 100% accuracy.

Appropriately resolved customer issues, complaints and questions.

Proficiently processed and dispensed written, oral and electronic prescriptions.

04/2004 - 04/2005 US HomeCare Pittsburgh, Pennsylvania

Receptionist/Staffing Coordinator

Worked as receptionist answering phone calls and typing documents before promotion to staffing

coordinator in June of 2004.

Scheduled and coordinated personal health care for the elderly.

Education

2005 Western School of Health & Business, Monroeville, Pennsylvania, United States

Pharmacy Technician

Associates Degree

Coursework in Pharmacy Technology, Pharmacology and Pharmacy Law

Coursework in Pharmaceutical Sciences

Coursework in Organic and Inorganic Chemistry

Disease and Drug Interactions seminar

1995 Community College of Allegheny County, Pittsburgh, Pennsylvania, United States

Word Processing

Certificate

Office Administration coursework

Microsoft Office Applications Certificate

Coursework in Administrative Technology

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