Human Resources Resource

MARK P. FRICK

** ***** *****

724-***-**** (Home)

Greensburg, PA 15601

412-***-**** (Office)

724-***-**** (Cell)

ab83zr@r.postjobfree.com

EXECUTIVE SUMMARY

Senior human resource executive with broad leadership and operational

expertise. Strong human resource, financial and operations background.

Special emphasis in human resources management including policy and

delivery support. Proven record in management, cost containment, quality

control and accreditation. Demonstrated record in maintaining union free

environments.

PROFESSIONAL EXPERIENCE

UPMC McKeesport, McKeesport, PA

2006-Present

UPMC Braddock, Braddock, PA

2008-2010

(Part of UPMC Health System, a $7 billion premier health system serving

western Pennsylvania)

Vice President of Human Resources

Reporting to the President, provides leadership in the development of the

Business Unit's Strategic Plan as it relates to the Human Resource

function's contribution towards the mission, vision, and goals of the

Business Unit and the Health System. Serves as an advisor to senior

leadership on human resource issues. Overall responsibility for business

unit employee and labor relations, recruitment, retention, performance

management, and delivery of corporate initiatives. Provides input and

recommendations on UPMC-wide human resource policies and procedures.

Significant Achievements

> Developed strategy and successfully negotiated collective bargaining

agreements in conjunction with legal counsel with SEIU, Teamsters,

IUOE, and SPFPA.

> Successfully represented management's position with respect to

grievances with 90% of filed grievances successfully defended or

withdrawn by the unions.

> Department ranked 2nd among UPMC Hospitals for overall satisfaction on

the 2012 UPMC HR Delivery Survey.

> Initiated and provided leadership in various initiatives that reduced

workers compensation costs by 25%.

> Restructured the candidate selection process and developed a retention

program resulting in overall turnover below UPMC Hospital Division

average and lowest service worker turnover in health system.

> Assumed additional HR leadership responsibility for UPMC Braddock

effective October 2008 until closure January 2010. Led initiative that

placed 80% of displaced Braddock employees with other UPMC business

units.

Excela Health, Greensburg, PA 2001-2006

(Formerly Westmoreland Regional, Frick and Latrobe Hospitals-a $333million,

community-based, acute care hospital system, serving residents of

southwestern Pennsylvania)

Vice President of HR Integration (8/2004-1/2006)

Vice President of HR & Medical Management (1/2001-7/2004)

Responsible for planning, policy development, and integration of all human

resource initiatives for the new multi-hospital health system. Pre-merger

held accountability for all HR programs including staffing, employee

relations, compensation, benefits, and performance management. Also held

operational responsibility for medical information management, case

management, and organizational performance improvement.

Significant Achievements

Board Relationships

> Chosen by the Frick Hospital Board of Trustees to serve as interim

Lead Executive upon the dismissal of the previous CEO. Provided

executive leadership in concluding a successful merger with

Westmoreland Health System.

> Since 1985, held corporate officer positions and worked closely with

Boards.

Human Resources

> Led the development of a new health system employee benefit program

covering three hospitals that promoted consistency, market

competitiveness, and cost effectiveness.

> Redesigned the system compensation structure to improve

standardization, internal equity, and market competitiveness.

> Successfully thwarted two nurse organizing campaigns (PSEA and SEIU

1199P at Frick Hospital and SEIU 1199P at Westmoreland Regional

Hospital).

> Developed strategy and/or participated in union contract negotiations

with SEIU 1199P, AFSCME, PSEA, and PNA. Negotiated significant benefit

concessions from SEIU 1199P.

> Reduced nurse vacancy rate (4.7% to 2.8%) and turnover rate (21.4% to

<11%) through initiation of several new programs, a redesign of the

nursing compensation structure, and new recruitment strategies.

> Developed a Human Resource Performance Report to track and report on

key indicators to the Board of Trustees and senior management.

Quality Medical Management

> Successfully led organization through JCAHO and PA Department of

Health surveys while serving as interim Lead Executive at Frick

Hospital.

> Led initiative to utilize Press Ganey Satisfaction Measurement tool

throughout the health system. Obtained Board approval and funding to

initiate new Service Excellence Program based on the Baptist

Leadership Institute model for improving patient satisfaction scores.

> In collaboration with Medical Director, improved case management

process that reduced Medicare length of stay by over 10%.

Fay-West Health System, Mt. Pleasant, PA

1997-2000

(Parent Org. of Highlands & Frick Hospitals, a $60million, community-based,

acute care health system, serving residents of southwestern PA

Chief Network Officer

Responsible for the development of managed care contracts, information

system strategic planning, physician recruitment, practice start-

up/management, medical staff services, and laboratory services.

Significant Achievements

Physician Development/Relations

> Created the health system's physician development plan to define

physician manpower needs and improve the overall quality of the

medical staff.

Recruited physicians, negotiated agreements, and established

successful practices in several specialties, including internal

medicine, family practice, OB/GYN, and general and orthopedic surgery,

resulting in increased admissions for the health system.

Information Technology

> Provided oversight in the transition of two hospital information

system departments into one health system department.

> Directed the development of a new health system information technology

strategic plan and its subsequent implementation.

Fay-West Health Network/PHO, Mt. Pleasant, PA

1997-2000

Executive Director

Responsible for the formation and on-going activities of a regional

physician hospital organization.

Reported directly to the Board of Trustees as Executive Director of

regional PHO.

Highlands Hospital, Connellsville, PA

1985-1997

Chief Financial/Operating Officer

Administrative responsibility for twelve departments including all

financial and clinical departments. Additional responsibilities included

managed care contract development and negotiation, treasury functions, and

strategic financial and information system planning.

Significant Achievements

Financial

> Played key role in the financial turnaround of community hospital from

$2 million annual loss to seven consecutive years of profitability.

> Directed efforts that reduced day's revenue in account receivable from

over 100 days to 52 days.

Clinical

> Expanded physical, occupational, and speech therapy service line

through major equipment upgrades and development of an off-site

service delivery location.

> Researched and prepared feasibility studies for new/expanded clinical

services.

Ernst & Young, Audit Senior, Pittsburgh PA

Rockwell International, Cost Analyst, Uniontown, PA

EDUCATION/ASSOCIATIONS

Pennsylvania State University, MBA Finance

Clarion University of Pennsylvania, B.S. Accounting

Fellow, American College of Healthcare Executives (inactive)

American & Pennsylvania Institutes of Certified Public Accountants

(inactive)

Contact this candidate