Certifications

PMP (Project Management Professional) #710775

CISSP (Certified Information Systems Security Professional) #82377

CISA (Certified Information Security Auditor) #647892

Education

BA, Harvard College, Cambridge, MA.

MS, University of Colorado, Boulder, CO. Thesis: "Biological Effects of Non-

Ionizing Electromagnetic Radiation."

MBA, Idaho State University, Pocatello, ID. Thesis: "Diffusion of

Innovation in an Information Technology Transfer."

Recent Coursework: "Designing a New Learning Environment," Stanford

University, Fall, 2012, Certification of Completion with Distinction. 32

hours in video production, editing, theatre, and music, University of Utah,

2008-2010.

Professional Experience

Program Coordinator

Silicon Valley Education Foundation (SVEF), San Jose, CA July, 2011 -

September, 2012

Coordinate the core math and science programs for the Foundation. Develop

and write business and cost proposals for new grant programs. Analyze and

write reports summarizing major research in STEM education for regional and

national meetings. Create, write, edit, and produce marketing

communications materials including newsletter articles and videos. Write

education modules for in-classroom instruction. Build relationships for new

business development with collaborators.

Critical Infrastructure Protection Project Management

Pacific Gas and Electric Company, San Francisco, CA April, 2009 -

July, 2009

Report to the senior project manager in charge of NERC CIP compliance.

Interpret NERC CIP reliability standards, assess Company compliance, and

develop and implement plans to ensure compliance based on guidance from

ERO, RRO, and analysis of FERC Order 706, other utilities and vendors. Work

with Transmission & Distribution EMS, substation, SCADA, Generation, and IT

and InfoSec to review, augment, and validate Critical Assets, Cyber Assets,

Critical Cyber Assets. Work with Regulatory Compliance POC under direction

of Sr. PM to prepare for company internal audit. Worked on standards CIP-

002 through CIP-009. Co-authored Vulnerability Assessment procedure with

Company InfoSec SMEs. Sole responsibility for CIP-004, Personnel and

Training. Identified deficiencies in Company Awareness Training and

recommended use of Puget Sound Energy training module to achieve compliance

with requirements. Identified deficiency in CIP-006, Physical Security,

Company Oracle database physical protection and directed steps to achieve

compliance. Received letter of commendation from the Physical Security

department manager. Participated in weekly progress meetings with

Information Systems and Telecommunication Services, InfoSec, EMS, SCADA,

substation, and generation SMEs to assess and validate CIP information

protection policies and procedures and update/remediate as required. Wrote

and edited company procedures for CIP compliance. Worked with Company

Compliance Officer and legal department to clarify NERC Guidelines. Created

TFE Process Work Flow to approve Technical Feasibility Exceptions. Entered

compliance data in AssurX Enterprise Compliance Tracking System (ECTS) and

developed the Performance Scorecard, an electronic tool to track and manage

compliance milestones in ECTS for other SMEs to use. Performed project

management using Microsoft Sharepoint Services. Developed training

materials to train subject matter experts to perform complex reporting

activities. Worked directly with Company supervisors, managers, directors,

individual contributors, asset area owners and lines of business to assess

conformance to requirements and recommend fixes.

IT Consultant

The Leonardo, Salt Lake City, Utah December, 2007-December,

2008

The Leonardo is a large science museum in Salt Lake City. Report to the

Business Director. Responsible for all phases of the Customer Relationship

Management (CRM) Project system development life cycle (SDLC), including

design, specification, procurement, installation and implementation, and

end user training. Involved in all phases of vendor management, from vendor

identification, Request for Proposal, selection, and training. Responsible

for SO test and installation of the selected system on Microsoft SQL Server-

based platform. Supervised conversion from previous system. Manage and

maintain the Microsoft Active Directory.

network for the museum. Other projects include the Leonardo Workshop in the

South Towne Mall; special museum exhibits; web page redesign; evaluating

innovative new architectures including service-oriented architecture and

cloud computing for the museum.

Professional Trainer June, 2007-October, 2007

New Horizons Computer Learning Center, Salt Lake City, Utah

Conduct 40-hour professional education training seminars for corporate

clients (US Marine Corps, EG&G, Okland Construction, State of Utah, State

of Idaho):

. (ISC)2 Certified Information Systems Security Professional (CISSP)

. Project Management Institute Project Management Professional (PMP)

. Computing Technology Industry Association (Comp-TIA) Network+

. EC-Council Certified Ethical Hacker (CEH)

New Horizons is a sales-driven company. I worked closely with account

executives to customize the classroom experience to meet customer

requirements. Responsible for teaching from approved curricula and

developing supporting course material for all classes. Trained in other

technologies (Cisco, Microsoft Active Directory) when not teaching.

Director, Network and Communication Services (NetCom)

University of Utah, Salt Lake City, Utah

February, 2002-September, 2004

Director of 95-person organization with budgetary responsibility exceeding

$16M. Communications and information ervice provider for over 27,000

University of Utah students and employees. Reorganized directorate, created

NetCom Project Office to manage a large project portfolio of over 60

active, concurrent projects achieving the following results:

. Data Center move/consolidation. Responsible for moving and

consolidating University Health Sciences, NetCom, and High Performance

Computing data centers into a single new University Data Center.

Improved physical security and seismic and power reliability; paved

the way for future economies and efficiencies in resources among the

three lines of business. A complex, multi-disciplinary project that

was done at the same time NetCom moved into 585 Komas, a separate but

interrelated project.

. Telephone Billing System conversion project migrated NetCom from an

internally developed billing system to an Oracle-based financial

management system, PAETEC Systems' Pinnacle Communication Management

Suite. Requiring retraining of the Customer Service department and

cutover between billing cycles, the conversion resulted in improved

Data Mining into billing records for our customers, decreased customer

service workload, and provided NetCom Account Managers with additional

selling tools to use with their customer base. Accompanied Account

Managers on sales calls to introduce myself to large accounts and

provide feedback and resources to Account Team. Skills: vendor

management, preparation of RFI and RFP.

. Improve productivity by 25% in Campus Help Desk, Customer Service, and

Utah Poison Control Centers by implementing Avaya VoIP and ACD

systems. The first implementation of IP Telephony at the University of

Utah. Used Remedy Service Desk Suite. This complex project affected

critical real-time operations and required cutover with no down time.

Skills: vendor management, preparation of RFI and RFP. I worked with

senior management and business process owners in University Health

Services, an autonomous entity in the State of Utah.

. Decrease costs by 50% and increase annual net revenue by $400,000

multiplexing phone and internet DSL service for University Student

Housing. Work with the Campus Planning Department, business process

owners for all capital construction projects, and University Business

Office. Replace third-party suppliers and bring services in-house

using existing capacity on Avaya PBX; turn internet service to a

revenue center for the Student Housing office.

. Increase availability in student labs by 17% by implementing LDAP-

based authentication in an open system environment. Elimination of

unauthorized use led to increased availability. An agreement between

NetCom and Administrative Services allows NetCom to securely manage

the LDAP server that replicating client information maintained in the

PeopleSoft ERP system. An interdisciplinary project.

. Increased revenue by $100k annually through business development with

state agencies and private sector. Clients included public and private

sector organizations.

. High Speed Research Networks. Enabled the University to join

Internet2, the nationwide high-speed network for research

universities. Negotiated the agreement enabling the University to

obtain a Gigabit Ethernet connection to National Lambda Rail, the

successor to Internet2. Increased external bandwidth by 300% at no

additional cost. Active in the networking committees of these national

organizations and participated in The Quilt's (www.thequilt.net)

Commodity Internet Services project. Skills: vendor management,

preparation of RFI and RFP.

. Cell Phone RFP, VoIP Procurement. RFI and RFP development for

University stakeholders. Oversight of the University-wide data

procurement for IP-centric telephony services. Scope: University,

University Health Services.

. NetCom Reorganization. Working with business process managers in IT,

Human Resources, and Financial Services and direct reports, flattened

the organizational structure and gave line of business managers

financial control and accountability in their areas. Successfully

created a communications plan to keep the lines of communication open

between employees, management, and the University community. Trained

every member of NetCom in customer service.

Network Architect, Manager, Supervisor, Advisory Engineer/Scientist

US Dept of Energy Idaho National Laboratory, Idaho Falls, Idaho

October, 1988-January, 2002

The INL is a Federally Funded Research and Development Center (FFRDC) and

one of the US Department of Energy's premiere research laboratories. SME

and manager of staffs from 8-31 engineers. Annual operating budgets from $1-

3M. Annual capital budgets from $1-3M. Responsible for the following

accomplishments:

. Telecom Operations Project Leader, INL 3G Wireless Test Bed. Identify

the business opportunity, successful proposal writer, multimillion-

dollar test facility used by wireless carriers to baseline new

wireless technologies.

. Project manager responsible for implementing Firewall-1, the first

firewall in US Department of Energy Lab System. First centrally

managed network security implementation at the Lab. Work across

organizations in the Lab to ensure continuity of operations.

. Project manager, fiber optic cable reutilization project upgrading

Idaho Chemical Processing Plant network to Gigabit Ethernet. Avoided

$8M in costs and improved availability to 99.9999%.

. INL project manager, Southern Idaho Medical Information Network

(SIMIN). Primary customer contact, strategic planning, and proposal

support enabling SIMIN to win a $1.7M US Department of Commerce NTIA

grant to build a regional medical network serving 7 hospitals in Idaho

and Nevada.

. Planned and chaired DOE-sponsored Intermountain Gigapop Colloquium, a

two-day symposium with 18 subject matter experts from national and

international networks to create awareness and foster adoption of DWDM

wide area technology implemented at the Lab.

. Planning and requirements analysis for the INL's Enterprise Resource

Planning (ERP) Project, an Oracle-based system providing Financial and

Data Mining Services.

. Performed Data Mining (Discriminant Function Analysis) to assess the

effectiveness of company-wide Health Awareness program for INL Human

Resources Department. The results verified savings resulting from

changed health behavior exceeded programmatic costs.

. Project manager responsible for connecting INL to ESnet, the

nationwide high-speed Department of Energy research network.

. Technical reviewer, Department of Commerce TIIAP Program; Department

of Energy SBIR Program.

. Worked with the Nuclear Regulatory Commission (NRC), National

Institute of Standards and Technology (NIST), DOE, and other Federal

and State administrative and regulatory bodies on business initiatives

for the Lab.

Business Sector Experience

. Energy

. Federal Government

. Health Care

. Education

. Nonprofit

. Consulting

. Facilities Management

. Training/Education

Lines of Business

. Information Technology

Critical Infrastructure Protection

InfoSec/Cybersecurity

IT Audit/Disaster Recovery/EMS

Wireless/Cellular

DWDM optical transmission

Unified Communications

VoIP, 802.11, 802.16

Call Center/Help Desk

SLA/Billing

Operations Management

System Integration/Implementation

Data Center Move/Consolidation

Linux /Windows

DBMS/CRM/ERP

Real Estate Acquisition & Property Management

. Project Management

Risk Management

PMO Creation & Management

Scope/Schedule/Budget Management

Planning/Executing/Vendor Management

Communications Management

Requirements Analysis

SOW Development

RFP Response

. Business Development

Proposal Management

Procurement Management

Business Case Analysis

New Business Development

Sales and Forecasting

Recent Training

Blue Team Captain, National SCADA Test Bed Program--Advanced course

targeted towards developers, IT/Control System security personnel, and

network engineers requiring practical knowledge with respect to networks,

software, and control system components. US Department of Energy, Idaho

National Laboratory

NERC Training: Audit Principles and Techniques, Baker Tilly Virchow Krause,

San Diego

CIPUG/EnergySec Regional Entity Meetings (WECC), Seattle, WA, Portland, OR

ERO/RRO webinars, open mike, and teleconferences, CIP Standards development

Apple Final Cut Pro Video Production and Editing-8 semester hours of credit

using professional level HD video film production equipment and studio

quality editing suite, University of Utah

Designing a New Learning Environment, Stanford University, Certificate of

Accomplishment with Distinction. Project-based learning using digital

tools. MOOC course taught using Venture Lab learning management software.

Team project was to propose and design specifications for a plug-in to

enhance the functionality of the Stanford LMS, Coursera, in the Stanford

BioLab.

Rally Software Agile Seminar-case studies and breakout sessions showing the

use of Agile software development methodology in on-shore, near-shore and

off-shore environments

IT Expo-market research Unified Communications, SIP trunking, 3G and 4G

wireless using WiFi, WiMax, and LTE, optical and radio backhaul for Service

Providers.

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