Customer Service Software
Resume:
Dustin Khabir
**** **** **. ********, ** *****
******.******@*****.***
SKILLS
Operating Systems Networking
? Windows 98, ME, NT, 2000, XP, Vista & 7 ? LAN/WAN Technology
Software ? TCP/IP Protocols
? Microsoft Office Suite (Word, Excel, PowerPoint, ? Subnet Masking
Outlook, Access, Publisher, FrontPage) ? Router Configurations
? SharePoint ? Ethernet Drivers
? General Software/Application troubleshooting ? Link Connectivity
Diagnosing/Repairing
Hardware ? Remote Desktop
? Dell, HP, Toshiba, Sony, IBM ? VNC / Tight VNC / Ultra VNC
? Install, Troubleshoot PCs Security
? Cable Modem ? Norton
? DSL Modem ? McAfee
? Laptops ? AVG
? WIFI cards ? Microsoft Security Essentials
? USB Adapters ? Spyware/Virus/SPAM removal
? Video Cards ? Firewalls
Customer Service
? 4 years call center experience ? Maintain customer loyalty by
treating
? Strong oral & written communication customers with empathy and
? Strong ability to patiently assist professionalism, resolving
issues
customers with problem resolution to the satisfaction of the
customer.
Languages
? English - Fluent verbal & written comprehension ? Spanish - Good
verbal & reading skills
EDUCATION
Columbia Basin College Pasco, WA
Pursuing an A.A. in Computer Science Network Administration Current
? CompTIA A+ Certified - 01/2006 ? CompTIA N+ Certified - 07/2008
RELEVENT EXPERIENCE
LOCKHEED MARTIN - Richland, WA 04/2009 - 12/2009
INTERN - Performed over the phone troubleshooting, account management,
customer security screening, and inputting trouble tickets for field
technicians. Helped clients with email configuration, archiving old email
messages, recreate corrupted exchange profiles, used remote desktop for
software installation and troubleshooting, and assisted remote users with
access to company server and connectivity.
DELL INC - Nashville, TN 09/2005 - 02/2008
L1 TECHNICIAN - Troubleshooting business systems and networking issues,
resolved customer issues over the phone in a timely manner and entered
troubleshooting steps into database for tracking. Performed remote access
to resolve customer software issues while at Dell. Advised customers of
the hardware and software they need to meet their business goals acting as
a computer consultant.
CENTER PARTNERS - Idaho Falls, ID 09/2000 - 08/2001
L1 AGENT - Provided technical support for Acer multimedia products such as
scanners, CD burners, keyboards and monitors. Provided technical
assistance for all software packaged with products and maintained customer
information and call history in company database.
Bonneville Juvenal Correction Department - Idaho Falls, ID 09/1998 -
08/2001
VOLUNTEER COMPUTER TECHNICIAN ASSISTANT - Troubleshot issues in Microsoft
Windows operating systems. Set up Ethernet networking and wireless
networking using security encryption. Configured basic email and web
servers. As an administrator maintained the county websites and used the
statistical data to improve the county services. Also troubleshot computer
hardware to determine performance and data integrity.
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