Steven Wilson

OPENING STATEMENT

Position where extensive Development and Communications experience will

add value. Demonstrated high quality, results-driven, prompt, and

professional customer service and support to instill confidence in

technical advice and directions. Personally conceived database design

structure endured the 'test of time' performing capably for 10-plus years

without requests for optimization.

SUMMARY

Skilled supervisor and manager.10 years experience in planning,

organization development, and general and administrative management.

Recognized team building, mentoring and leadership skills. Experienced in

facilitating change in a workforce to support reengineering initiatives and

meet organizational operating, financial and quality objectives. Ability to

write and implement efficient work schedules, policies, programs and

procedures. Demonstrated talent for recruiting, interviewing, hiring,

directing and supervising staff.

MICROSOFT CERTIFIED SYSTEMS ENGINEER (MCSE - MCT) with 15 years of

extensive network technical experience in the IT field, emphasizing network

administration and PC support(NetPlus). Excellent problem solver with

strong communication, and interpersonal skills.

Professional with 8years of experience managing high-volume domestic and

international transportation and distribution of goods, purchasing and

inventory control. Excellent problem-solving skills and proficient in

customer service, satisfaction, and retention. Experienced in analyzing and

streamlining product delivery systems to increase productivity, quality and

efficiency. Proven ability to manage projects from planning through

execution and completion.

EXPERIENCE

Active Voice and Data Systems, Murrieta, California

General Manager, 2011 - Present

Planned and directed staffing, training, and performance evaluations to

develop and control sales and service programs. Directed, coordinated, and

reviewed activities in sales and service accounting and record keeping, and

receiving and shipping operations. Directed clerical staff to maintain

export correspondence, bid requests, and credit collections and current

information on tariffs, licenses, and restrictions. Resolved customer

complaints regarding sales and service. Conferred with potential customers

regarding equipment needs and advised customers on types of equipment to

purchase. Visited franchised dealers to stimulate interest in establishment

and expansion of leasing programs. Ability to read and interpret plans and

other critical documents. Directed and coordinated activities involving

sales of manufactured goods, service outlets, technical services, operating

retail chain, and advertising services for publication.

PlantCML, Temecula, California

Sales Configuration Specialist, 2002 - 2011

Designed and implemented state-of-the-art computer-based systems (Public

Safty 911) Computer Aided Dispatch (CAD) Computer Telephony Integration

(CTI) Geographic information System (GIS) Next-generation 911 (NG-911)

technologies. Modernized trading models to match the current infrastructure

utilizing Visual Basic and SQL Server. Knowledgeable in computer software,

hardware and procedures. Developed new procedures for productivity.

Developed and managed national account representatives. Formulated pricing

policies on merchandise according to requirements for profitability of

store operations. Collaborated with marketing representatives on sales

calls and provided the technical support to close deals. Directed sales,

product promotions, and technical support. Achieved consistently high

client satisfaction ratings. Established a more efficient order processing

and record keeping system improving delivery time, order tracking, and

reducing backorders. Controlled costs while improving the quality of

service through encouraging improved employee performance, setting

stringent goals, and developing specific programs and policies to attain

those goals. Skilled motivator with a proven ability to build leading sales

teams which consistently achieve and exceed sales quotas. Experience with

Computer Telephony Integration (CTI) Applications, database related

technology and administration (SQL Server), troubleshooting LAN/WAN,

Servers (Dell and HP), Domain integration / Active Directory, firewalls and

security related applications, GIS applications, VOIP applications and PBX

and Premise systems. Analyzed communication needs of customer and

consulted with staff engineers regarding technical problems. Trained

establishment personnel in equipment use, utilizing knowledge of

electronics and product sold. Recommended equipment to meet customer

requirements, considering salable features, such as flexibility, cost,

capacity, and economy of operation. Managed several top accounts for

Verizon, Motorola, Qwest and ATT. Extensive public contact and experience

with 9-1-1 call Centers. Skillful at processing data and information,

keeping records, and tabulation.

Technology Integration Group (TIG), San Diego, California

Microsoft Certified Trainers (MCT), 2001 - 2002

Presented lectures and conducted discussions to increase students'

knowledge and competence. Observed and evaluated students' work to

determine progress and makes suggestions for improvement. Adapted course of

study and training methods to meet students' needs and abilities. Conducted

classes, workshops, and demonstrations to teach principles, techniques,

procedures, and methods of designated subject. Instructed students, using

special educational strategies and techniques to improve sensory-motor and

perceptual-motor development, memory, language, and cognition. Administered

and interpreted results of ability and achievement tests. Observed,

evaluated, and prepared reports on progress of students. Worked with

students to increase motivation. Conferred with parents, administrators,

testing specialists, social workers and others to develop individual

educational plan for student. Assembled, configured, and maintained

computers. Analyzed and repaired hardware. Administered network monitoring

tools. Documented and analyzed studies using various applications. Designed

and implemented local and wide area networks. Designed and maintained a

database of all computer hardware and software. Developed and conducted

information systems security training and awareness. Designed reports and

procedures. Developed remote-based support system and instituted Web-based

help desk.

United Parcel Service (UPS), San Diego, California

Car Detail/Package Driver, 1986 - 2001

Reviewed ordered, production schedules, and shipping/receiving notices to

determine work sequence and material shipping dates, type, volume, and

destinations. Planned and established transportation routes, work

schedules, and assignments and allocated equipment to meet transportation,

operations, and production goals. Maintained and verified time,

transportation, financial, inventory and personnel records. Resolved worker

problems and assisted workers in solving problems. Recommended and

implemented measured to improve worker motivation, equipment performance,

work methods, and customer services. Interpreted transportation and tariff

regulations, shipping ordered, safety regulations, and company policies and

procedures for workers. Examined, measured, and weighed cargo and materials

to determine specific handling requirements. Drove vehicles and operated

machines and equipment. Maintained radio and telephone contact with base

and supervisor to receive instructions and be dispatched to new location.

Maintained truck log according to state and federal regulations. Kept

record of materials and products transported. Cleaned, inspected, and

services vehicle. Operated equipment on vehicle to load, unload, and

disperse cargo and materials. Obtained customer signature and collected

payment for goods delivered and delivery charges. Assisted in loading and

unloading truck manually.

Southern California USA Basketball Academy, Temecula, California

General Manager/Player Personnel, 2012 - Present

Trained and developed players. Organized practices and managed a rigorous

training program. Scheduled team tournaments. Devised staff training

sessions and schedules. Conducted yearly operational reviews. Assisted Head

Coach in all areas of program. Supervised fundraising all operational

budgets for travel, equipment, and recruiting. Organized and implemented

fitness, health, nutrition and wellness programs. Administered, managed and

directed Personnel support Program Policies and directives pertaining to

physical fitness, sport and lifestyle requirements. Directed, coordinated,

designed, interpreted, and delivered individual and group sport, physical

fitness, injury prevention, rehabilitation, nutrition and wellness

programs, and fitness testing, and provided counseling for high performance

athletes, occupational specific requirements for NCAA. Served as liaison

with the Parks and Recreation. iHoops Certified Coach thru both Amateur

Athletic Union (AAU), National Federation of State High School Associations

(NFHS) and National Collegiate Athletic Association NCAA. Handle all Social

Media Marketing (SEO) Search Engine Optimization on differant platforms -

Twitter, Facebook, and Google+. Conferred with directors and production

staff to discuss issued, such as production and casting problems, budget,

policy, and news coverage.

www.socalusba.com

Strike Force Softball, Wildomar, California

Manager/Coach, 2007 - Present

Recruited and trained coaches locally. Conducted yearly operational

reviews. Coordinated and coached ASA sports competitions. ACE Certified

Coach thru Amateur Softball Association (ASA). Sourced overseas host

resorts, head coach and support staff; liaised with NCAA, and managed

program operations and logistics. Trained and developed players. Organized

practices and managed a rigorous training program. Advised players on

proper fielding and hitting techniques. Trained and developed Student

Athletes.

www.strikeforcesoftball.com Analyzed athletes' performance and reviewed

game statistics and records to determine fitness and potential for

professional sports. Prepared scouting reports detailing information, such

as selection and rejection of athletes and locations identified for future

recruitment. Instructed athletes, individually and in groups, demonstrating

sport techniques and game strategies. Planned and directed physical

conditioning program for athletes to achieve maximum athletic performance.

Observed athletes to determine areas of deficiency and need for individual

and team improvement. Negotiated with professional athletes and

representatives to obtain services and arrange contracts. Evaluated team

and opposition capabilities to develop and plan game strategy.

EDUCATION AND VOCATIONAL SKILLS

San Diego Mesa College, San Diego, California

A.A., 1989

University of Phoenix, San Diego, California

1990

Working towards my Bachelor's Degree in Recreation Administration

ITT Technical Institutes, San Diego, California

MCSE/MCT, 2001

Microsoft Certified Solutions Expert (MCSE)

Microsoft Certified Trainers (MCT)

CompTIA Network+ Certification

Technology Integration Group (TIG), San Diego, California

2001

California's private postsecondary educational institutions

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