Alexander M. Chinn

***** ******** ****

Huntersville, North Carolina 28078

Phone: 704-***-****

ab83ot@r.postjobfree.com

EXPERIENCE

Lowe's Companies Inc., Mooresville, NC

Vendor Quality Manager

July 2008 - November 2012

. Quality Development, Mentoring, and Monitoring of Lowe's Import &

Domestic Vendors' product quality performance.

. Creation and update of Lowes Acceptance Protocols for Domestic &

Import Vendors to reduce risk to Lowes.

. Improve customer satisfaction and enhance merchant financial

performance.

. Developing process approached vendor quality actions for both Domestic

& Import Vendors to provide most effective method to assure quality

and reduce safety and quality risk to Lowes and our customers.

. Implementation of Vendor development process for "at risk" vendors

and/or high-risk product categories to reduce customer returns and

CPSC actions to improve customers perception of Lowes and satisfaction

with the products they purchase.

. Manage and improve Lowes Acceptance Protocols to improve vendor

compliance to quality and product change management.

. Formalize Lowes QA processes with metrics to foster process

improvements.

. Create and maintain vendor performance databases in an effort to

pursue product quality improvements and to assist Merchants in

determining which products and which vendors to use.

. Develop Lowes "Vendor Quality Deficiency" corrective action process

for more effective and timely elimination of product quality issues.

. Performed Manufacturing Site Audits. Emphasis on Quality Systems and

LEAN principles in all areas of operation.

GKN Sinter Metals, Conover, North Carolina

(Powder Metal Components Manufacturer) TS-16949 Certified

Product Engineer

January 2006 - July 2008

. Develop, Manage, & Launch new product lines on time and within budget.

Coordinate the development of new products and design change from

customer quotation through mass production, including material

selection, process and tool design, packaging and prototype

manufacturing.

. Champion all Product Launch Teams at the Conover, NC facility.

Responsible for planning and leading all Product Launch activities

using a cross-functional development team. Team members are generally

comprised of the following departments: Design Responsible Engineer

(Customer), Sales, Accounting, Quality, Manufacturing, Process

Engineering, Manufacturing Engineering, Product Engineering, Design,

and MP&L.

. Ensure All Program Management Activities use MS Project.

. Value Stream Lead Engineer:

o Support all Manufacturing Processes via Technical advice,

Training, and Problem Solving.

o Assist all Problem Solving Teams with any internal and external

quality issues.

. Develop APQP, PPAP, PFMEA, Control Plan, etc...

. Maintain proactive communications with all customers to ensure that

GKN meets or exceeds all customer requirements.

. Assist in the formulation of capital requirements, and the

implementation of the programs.

. Provide active input to continuous process improvement.

Keystone Powdered Metal Company, Cherryville, North Carolina

(Powder Metal Components Manufacturer) QS9000 Certified

Quality Manager

June 2000 - January 2006

Primary Responsibilities

. To oversee and direct all quality control policies and practices.

Specific Functions

. Maintain QS-9000 certification.

. Currently manage over 50 employees.

. Extensive experience with APQP, PPAP, PFMEA, Control Plan, etc...

. Establish and enforcement of quality standards and objectives and for

the measuring of quality results.

. Maintain proactive communications with all customers to ensure that

Keystone meets or exceeds all customer requirements.

. Maintain fully equipped dimensional and metallurgical labs including

current blueprints and specifications for all parts, tools and gages.

. Assist in the formulation of capital requirements, and the

implementation of the programs.

. Provide day-to-day direction to 50+ subordinates, set and monitor

objectives for the department.

. Insure that all subordinates are informed of, and adhere to all

pertinent company rules, regulations, procedures and policies.

. Performance review of all subordinates.

. Lead and conduct training and evaluation of employees.

. Develop and implement procedures.

. Communicate department matters throughout the organization using

appropriate methods.

. Provide active input to continuous process improvement.

. Mediate, route and resolve employee concerns.

Engineered Sintered Components, Troutman, North Carolina

(Powder Metal Components Manufacturer) QS9000 Certified

Applications Engineer

October 1997 - June 2000

Primary Responsibilities

. Coordinate development of new products and design change from customer

quotation through mass production, including material selection,

process and tool design and prototype manufacturing.

Specific Functions

. Quotation of potential new products.

. Customer contact on products under development and during initial

stage of production.

. Define optimum material and process with regards to quality and cost.

. Develop PPAP documents, FMEA's, Control Plans, and Flow Diagrams.

. Conduct and coordinate APQP meetings.

. Define concept of tool design and process sheet.

. Follow up and trouble shooting during prototype manufacturing and

initial stage of production.

. Contact with vendors for development of new raw materials, equipment,

and special supplies.

. Process improvements via value analysis/value engineering.

Brico Metals Inc., Dayton, Ohio

(Powder Metal Components Manufacturer) QS9000 Certified

Process Engineer

September 1996 - September 1997

Primary Responsibilities

. Responsible for resolving customer engineering, developing product line

extensions and cost reduction programs. Customer site-visits throughout

the U.S. and Mexico to resolve quality and engineering issues and provide

engineering support for sales.

. Process customer requests for quotes concentrating on document and

process control. Includes reviewing prints for manufacturability,

interfacing with the customer to review application, making material

recommendations and determining manufacturing time.

Draftsman

January 1996 - September 1996

Primary Responsibilities

. Assist with tool design for new parts and review all new tooling prints.

Create and maintain process sheets to ensure parts are manufactured

correctly.

Metallurgical Lab Technician

May 1995 - January 1996

Primary Responsibilities

. Responsible for testing various characteristics of metal powder, sintered

material, and heat-treated material using destructive and non-destructive

methods. Analyzed results of testing using microscopy analysis

techniques.

EDUCATION

Ohio University, Athens, Ohio

B.S. Industrial Technology (June 1993)

Hocking College, Nelsonville, Ohio

A.A.S. Materials Engineering Technologies (June 1993)

Hocking College, Nelsonville, Ohio

A.A.S. Ceramic Engineering Technologies (June 1988)

OTHER TRAINING/AWARDS

. 2009 Lowe's Unsung Hero Award (Less than 1% of Corporate Managers receive

this award)

. North American Hoganas Metallography Course - North American Headquarters

- Johnstown, PA

. Supervisory Development Institute - Course 1 - Western Carolina

Industries

. Internal Auditing Course - ISO/TS16949:2002 - Jan Roovers Associates,

Inc.

. Failure Mode and Effects Analysis (FMEA) - Jan Roovers Associates, Inc.

. Advanced Product Quality Planning (APQP) - Jan Roovers Associates, Inc.

. Production Part Approval Process (PPAP) - Jan Roovers Associates, Inc.

. Statistical Process Control - Jan Roovers Associates, Inc.

. Geometric Dimensioning & Tolerancing - Jan Roovers Associates, Inc.

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