Manager Customer Service

Mary Catherine Pulanco FSM CDM, CFPP

Home 301-***-****

Cell 240-***-****

Address: **** ********** **

Indian Head Maryland 20640

Objective

To obtain a position in management and /or as chef utilizing strengths in

customer service, interpersonal communications, and fine cuisine.

Experience:

Leewood Health Care (Grace) Present

Supervising and evaluate at least 18 employees on a daily basis

Oversee the entire staff population on a daily basis

Ordering thru out the week and special events

Write production sheets for 135 residents

Over seeing ALF / Nursing to ensure the diets are in order

Overseeing two dinning rooms

Planning for the week

Inventory daily

Payroll and Food budgets to be kept in line of ppd

Care Plans

Clinical charting

Training and in services

Taking weighs and keeping them in control

Working close with RD

Working with administer to ensure proper standards of state regulations

Envoy of Alexandria Dec 2009- 2011

Supervising and evaluated at least 25 employees on a daily basis

Oversee the entire staff population on a daily basis

Ordering thru out the week

Oversee the dinning room and dietary department

Write production sheets for 120 residents

Planning for the week

Inventory on a daily basis

Budgets

MDS

Care plans

Clinical charting

Training and in service

Working close with RD

Solomon’s Nursing Center 2007/2009

Supervising and evaluated at least 25 employees on a daily basis

Oversee the entire staff population on a daily basis

Overseeing the dinning room and dietary department

Ordering thru out the week

Write production sheets for 120 residents

Planning for the week

Inventory on a daily basis

MDS

Care plans

Working close with RD

Clinical charting

Training staff

In services on dietary and nursing

Charlotte Hall Veterans Home 2005/2007

Supervising and evaluated at least 45 employees on a daily basis

Oversee the entire staff population on a daily basis

Oversee to dinning rooms and dietary departments

Do ordering function threw out the week

Write production sheets for 500 residents

Planning for the week

Inventory on a daily basis

Catered special events

Carry a CDEM,CFPP

Serve safe certification

Work with resident on a daily basis

Plan special events

Clinical charting

Bayside Nursing Center

Supervised and evaluated at least 15 employees on a daily basis

Oversee the entire staff population on a daily basis

Do ordering functions threw out the week

Receiving and putting away orders

Wrote production sheets

Planning for the week

Oversee the entire staff population on a daily basis

Did ordering functions threw out the week

Receiving and putting away orders

Hiring and firing

Scheduling staff for the week

Handling the bank deposit for the day

Oversee the other managers on a daily basis

Inventory on a daily basis

Catered special events

Obtained my CDM,CFPP

Work with the residents on a daily basis

Planned all special events

Work with actives on a daily basis

Popeye’s ( janjer Enterprises inc) Sept 2004-Oct 2005

Supervised and evaluated at least 30 employees on a daily basis

Maryland Way/Holiday Inn (Kitchen Manager/Mod/Catering Manager) Dec

2003-May2004

Supervised and evaluated at least 20 employees on a daily basis

Oversee the entire staff population on a daily basis

Did ordering functions threw out the week

Receiving; putting away orders

Wrote production sheets

Planning for the week

Inventory on a daily basis

Catered special events

Charles county board of education (Manager) Aug 1998-Jan 2003

Supervised and evaluated at lest 15 employees on a daily basis

Oversee the entire kitchen staff on a daily basis

Provided meals on wheels

Catered special events

Cooked on a daily basis

Widows Inn (kitchen Manager) April 1992-November 1996

Supervised and evaluated at least 45 employees on a daily basis

Oversee the entire kitchen staff on a daily basis

Provided service to a culturally diverse community

Trained newly recruited kitchen staff

Prepared food on a daily basis

Maryland Way/Holiday inn (first line cook) Dec 1989-Feb 1992

Food preparation

Provided service to diverse community

Coordinated all of the special event

Contact this candidate