Customer Service Management

Phylicia R. Wilkes

**** **** ** ** *******, NC **601

Cell: 828-***-****

Email: ab83kg@r.postjobfree.com

CAREER OVERVIEW

* Outstanding ability to work at all organizational levels with diverse and

multi-cultural populations. Highly effective communicator in both oral

and presentations and written documentations.

* Energetic, enthusiastic facilitator and team leader skilled in empowering

people to perform at maximum potential in a changing workplace and global

market.

* Support senior management in creating/establishing win-win

customer/client opportunities.

EDUCATION

Diploma, Hickory High School August 2004- June 2008

Hickory North Carolina

Associates Degree, Major in Psychology, August 2008-May 2010

Catawba Valley Community College

Hickory, North Carolina

Associates Degree, Human Services Technology August 2012-present

Mitchell Community College

Statesville, North Carolina

PROFESSIONAL EXPERIENCE

May 2012-Current: BSN Medical Rutherford College, NC

Packaging and Inventory

. Operate a glue machine that spray glue on cast bandage wraps.

. Spool the cast bandage wrap after the glue has been sprayed on the

wraps. Weighing and measuring the bandage wraps to insure the wraps

meet the expected weight and measurement.

. Package a certain amount of bandage wraps to each box

. Shipping out orders on time, and meeting company's goal by the end of

the day and work week.

. Tracked inventory for the assigned department working and ordering

more work.

March 2011-May2012: USCONEC Hickory, NC

Manufacturing Associate

. Sample and inspected all ferrules to meet required specifications.

. Operated thermo set molding presses to produce ferrules.

. Performed quality checks on ferrules using the following: manual

guide, fiber pin checks, OD checks and measuring by machine.

August 2010-October 2010: General Dynamics, Newton, NC

Assembly Line

. Part of a team that helped package orders for customers

. Used tools or machines to put parts together for the base of a

satellite

. Responsible for meeting a certain production requirement everyday at

the end of my shift.

August 2008-June 2010: Chick-fil-A, Hickory, NC

Crew Member

. Supported the training of new associates to ensure that restaurant

standards, sales, and customer service is maintained.

. Ensured that all areas of the restaurant were properly cleaned and

maintained.

. Performed cash handling functions including setting up tills and

transaction handling.

. Executed restaurant policies and procedures and all safety and

security measures.

. Assisted the management team, as assigned, in the management of daily

restaurant operations and provided excellent customer service to each

customer.

April 2007-August 2008: Wendy's Old Fashioned Hamburger, Hickory, NC

Crew Member

. Supported the training of new associates to ensure that restaurant

standards, sales, and customer service is maintained.

. Ensured that all areas of the restaurant were properly cleaned and

maintained.

. Performed cash handling functions including setting up tills and

transaction handling.

. Executed restaurant policies and procedures and all safety and

security measures.

. Assisted the management team, as assigned, in the management of

daily restaurant operations and provided excellent customer service

to each customer.

March 2005-December 2006: Fresh Air Galaxy, Longview, NC

Cashier Clerk

. Performed cash handling functions including setting up tills, counting

down tills, and transaction handling.

. Tracked inventory using computerized system.

. Help the management open and close the store.

. Ensured that all areas of the store were properly cleaned and

maintained.

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