Manager Real Estate

MELINDA BURNHAM

*** ******* ***, *** *******, CA 94577 / 510-***-**** / ab83kd@r.postjobfree.com

SUMMARY OF QUALIFICATIONS

Highly organized hands-on professional with a successful record of accomplishments in office management

executive support and project management. Strengths include excellent communication skills, detail-oriented,

analytical thinker, independently proactive, strong team player, and problem solver; dutiful respect for

compliance in all regulated environments. Supervisory skills include hiring, on boarding, termination,

scheduling, and other HR tasks.

COMPUTER SKILLS – Macintosh & Windows

Office: MS Word, Excel, PowerPoint, Outlook, plus Google Docs, Intuit QuickBooks and Quicken

Graphics: Adobe InDesign, Illustrator, Acrobat, Photoshop, plus QuarkExpress

Other: Salesforce, Buildium, MortCare, Enterprise, Egnyte, Highrise

EXPERIENCE

Willamette Capital Management, Ltd., Portland, Oregon (formerly Pontes Financial Group, Ltd.)

5/2007 – 9/2012

Office Manager, Loan Manager, and REO Asset Manager, San Leandro, CA office

Provided administrative oversight and accounting functions for commercial mortgage enterprise. Compiled

financial statements and budget documents; ensured the integrity of accounting records through monthly

reconciliation working directly with corporate accountant; Established procedures for credit and collections to

reduce delinquent mortgage accounts while monitoring aging, collecting outstanding balances, and researching

billing discrepancies. Successfully balanced changing demands and schedules within tight deadlines.

Procurement of print and graphics. Directed administrative assignments including scheduling deliveries,

receiving orders and tracking inventory. Managed database of two Investor Funds totalin g over $20MM;

responsible for quarterly distributions, loan summary reports, records management, and correspondence with

borrowers, investors, and financial institutions; customer servicing. Prepared loan documents, loan summaries,

and correspondence with escrow officers; responsible for foreclosure processes and property maintenance.

REO properties: acted as HR manager, responsible for hiring, discipline, orientations, benefits administration,

and payroll, including benefit changes, timesheet verification, and calculating incentives and commissions.

Managed capital improvement projects, ongoing maintenance, and vendor contract negotiations; event

planning and coordination. Worked closely with on-site manager and staff to be sure that the comfort and

satisfaction of guests exceeded their expectations at every turn (hotel property); quarterly site visit s to each

property. Worked with external auditors to support audits and control reviews.

Executive Support

Managed the CEO and COO calendars and schedule appointments as required; utilize discretion and judgment

and screen incoming calls and correspondence. Manage and organize schedules for executive and customer

visitors; coordinate company programs, events, meetings, or conferences. Prepared expense reconciliation for

the executive management team as needed; prepare correspondence, coordinate meetings and travel, assist

with special projects; implemented new filing system and maintained records database. Assist with various HR

duties, including data input and new hire orientation. Perform general clerical duties to include but not limited

to: photocopying, faxing, mailing, and filing.

Zag Graphics, Hayward, CA

1998 - 2007

Office Manager & Executive Assistant

Maintained office services by organizing office operations and procedures; prepar ed payroll and benefit

packages; prepared correspondence; reviewed and approved supply requisitions; assigning and monitoring

clerical functions; supervisory experience. Designed and implemented office policies by establishing standards

and procedures; measuring results against standards; making necessary adjustments. Complete operational

requirements by scheduling and assigning employees; following up on work results. Achieved financial

objectives by preparing monthly and annual budgets; scheduling expenditures; analyzing variances; initiating

corrective actions.

Graphic Designer

Created and managed integral campaign projects that extended to web, print, point of sale displays, and

direct mail. Estimated time outlays for projects, including budgeting, scheduling, and job costing. Print and

Production Management.

OTHER EXPERIENCE

Estate Executor of two family trusts including real estate holdings. The management and subsequent

sale in these holdings brought both estates to a successful close for beneficiaries

Property Manager: Apartments and single family residences

Website Content Management

Opening, moving, and closing offices, including start-ups

Freelance production graphic services

EDUCATION

Fine Arts, Foothill College, Los Altos, CA

Graphic Design Certification, UC Santa Cruz Extension, Santa Cruz, CA

Real Estate Salesperson License (#01883779), California Dept. of Real Estate

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