Customer Service Representative

MEHARBANU CHOWDHURY

*** ******* ***** 267-***-****

Warminster, PA 18974 **********@*****.***

OBJECTIVE

Pursuing a career as an interrupter

LINGUISTIC SKILLS

• Capable of reading, writing, and speaking English, Bengali and Hindi.

• Fluent in Urdu and moderate understanding of Arabic.

• Currently employed as a call center representative.

QUALIFICATIONS

• More than two years of customer service representative experience, eight months as interim assistant manager and more than two and a half years as a teller in the field of banking.

• Awarded ‘Best Sales Person’ in Huntingdon Valley Bank for 2007 and 2008.

• Exceeded company sales expectations for potential client appointments, while setting a new standard for outgoing calls.

• Thorough understanding of banking and healthcare software.

• Extensive aptitude for understanding and applying state medical regulations.

EXPERIENCE

Barnert Surgical Center, Paterson, NJ July 2011 – January 2013

Medical Administrative Officer

• Prepared patient documents according to state regulations and the Health Insurance Portability and Accountability Act.

• Registered patients and explained the terms of services mandated by state law.

• Scheduled patients for procedures with the respective physicians.

• Scanned patient charts and update database for post-surgical procedure(s).

Bucks County Bank, Doylestown, PA March 2010 – May 2011

Customer Service Representative

• Verified customer information through the banks system before opening their account(s).

• Consistently exceeded goals for potential client appointments.

• Increased revenue by generating sales leads.

Huntingdon Valley Bank, Jamison, PA September 2006 – February 2010

Interim Assistant Manager (July 2009 – February 2010)

• Recognized by coworkers and management for effective and friendly interactions

• Managed employees, including CSRs and tellers, to conduct regular business operations.

• Developed relationships with potential clients, and established two large accounts.

Customer Service Representative (February 2008 – July 2009)

• Research and resolve customer problems and questions, acting as customer liaison between other bank departments when necessary.

• Insure that branch and vault balanced at the end of each business day.

Teller (September 2006 – February 2008)

• Sold bank products and services based on customer needs and accordance with the bank’s business objectives.

• Provided customers with fund transfers, account inquire, and other routine account-related re

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