Customer Service Assistant

Brittni Renee Evans

Phone: 313-***-**** E-mail: *******.*****@***.*******.***

**** *** ****** **. **********, PA 15237

QUALIFICATIONS

• Enthusiastic and creative team player with strong problem solving and organizational skills.

• Excellent leadership skills with demonstrated abilities to resolve diverse problems, to understand the

importance of structure, organization, resource management and to complete critical tasks in a timely manner.

• Ability to work quickly, accurately and independently in a fast-paced environment.

• Skilled at planning activities and programs such as meetings, orientations, retreats.

• Experience working in a computerized office environment with word processing, database and spreadsheet

skills sufficient to prepare correspondence, reports, and forms.

EDUCATION

Bachelor of Science in Accounting/ Business Management (May 2012)

Minor: Finance

La Roche College, Pittsburgh, Pennsylvania

EXPERIENCE

BNY Mellon/ Aerotek, Pittsburgh, Pennsylvania (7/2012 – 12/2012)

Derivatives Operations Specialist

• Processed daily Incoming/ Outgoing transactions from in and out of the country.

• Handled high priority accounts.

• Calculated interest from the beginning of the month into each account and the main database.

Macy’s Ross Park Mall, Pittsburgh, Pennsylvania (2010 – present)

Support Team/ Customer Care

• Answered product questions, offering purchase suggestions and telephoning customers when new

products became available.

• Added inventory into the system using the proper techniques.

• Rearranged floor plans and store models given by the manager.

Avanza Laboratories, Gaithersburg, Maryland (5/2010 – 8/2010)

Animal Care Taker

• Maintained animal handling areas; fed, hydrated, and exercised the animals.

• Assisted in monitoring the medical/ behavioral status of the animals.

• Processed the data into the technician computer system.

Sports Fit, Laurel, Maryland (5/2009 – 8/2009)

Front Desk Receptionist/ Office Assistant

• Demonstrated strong customer service skills through answering the phones and solving problems with

current member accounts.

• Managed bookkeeping functions in accounts receivable & accounts payable.

• Organized, filed, and sent out collection letters to current/ past members.

ACTIVITIES

• Assistant Women’s Basketball Coach; La Roche College, 2012 – 2013

• Assistant Student Women’s Basketball Coach; La Roche College, 2010 – 2012

• Volunteer Breast Cancer walkathon for the Hill Districts Community Day, August 2011

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