Sales Customer Service

Caprice A. Doty

RR * Box ***AA, Farmington, WV 26571

681-***-****

*****@********.*************.***

Skills

. Superior verbal and written communication skills

. Crisis communication

. Natural leader

. Dependable

. Analytical

. Psychiatric population and learning disability familiarity

. Conflict resolution

. Efficient at multi-tasking

. Consistently meet goals

. Culturally aware

Public Speaking

Education

Bachelor of Science Degree - Psychology, Sociology

Fairmont State University, Fairmont, WV

2012

Fairmont Senior High School

Fairmont, WV

1986

Career History

Mountain State Auto Auction, Shinnston, WV

General Sales Manager April 1995 - September 2000

Duties

. Served as representative at weekly private auto auctions to promote

company objectives

. Resolved client related disputes through proactive communication

. Supervised a sales force of sales associates

. Exceeded annual sales targets repeatedly

Built relationships with the clients and the community to establish long

term business growth

Summit Electrical Construction, Fairmont, WV

General Office Manager February 1992 - April 1995

Duties

. Processed accounts payable for 10 employees

. Generated invoices upon receipt of billing information and tracked

collection progress

. Compiled quarterly and yearly balance sheets in addition to taxes

. Reconciled company bank, credit card and lines of credit accounts

AFLAC - American Family Life Assurance Co, Clarksburg, WV

Account Management June 1989 - June 1997

Duties

. Identified and solicited sales prospects in agency databases.

. Evaluated leads obtained through direct referrals, lead databases and

cold calling.

. Modeled exceptional customer service skills and appropriate diagnostic

sales techniques.

. Finalized sales and collected necessary deposits.

. Collected all premiums on or before effective date of coverage.

. Met with prospective customers and business owners in their homes,

businesses and other settings.

. Followed up with customers on unresolved issues.

Memberships & Affiliations

. PACE - (Program Advancing Community Employment) - Coordinator

. AAUW -(American Association of University Women) Past President, Marion

county chapter and Fairmont State Chapter

. SPA - (Student Psychological Association) Past Co-President

. Licensed State of West Virginia Notary

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