Customer Service Sales

EDUCATION

The Pennsylvania State University

University Park, PA

College of Communications

Graduated: May 15, 2011

Bachelor of Arts in Telecommunications; Business Liberal Arts Minor

Honors

. 2010 Dr. Martin Luther King Jr. Fund Scholarship

. 2009 Neal J. Friedman Internship Grant and 2008 Raymond and Shirley

(Gable) Galant Communications Scholarship

WORK EXPERIENCE

Philadelphia Inquirer

Philadelphia, PA

Customer Service Representative

Jan 2013 - present

. Solve questions regarding status of accounts and resolve problems or

complaints from customers over the telephone

. Process new customer accounts, maintaining customer accounts, and

implementing changes to existing accounts

. Provide product or service information to assist customers in making

a decision about a product downgrade or upgrade their account

Target

Philadelphia, PA

In-Stock/ Sale Associate

Oct 2011 - present

. Drive profitable sales through the use of in-stock technology;

execute best techniques to drive productivity

. Deliver service to welcome and assist customers as required, answered

queries about merchandises and assistance with superior

retail understanding of Target

. Manage, stock, and maintain the quality of the inventory to assure

adequacy and availability of merchandise is on the sales floor

Philadelphia Weekly

Philadelphia, PA

Marketing/Ad Sales Assistant Intern

Jun 2012 - Sept 2012

. Helped to update and maintain PW's event related portions of the

Philadelphia Weekly website

. Assisted in expediting PW contests and giveaways and Marketing

Coordinator with the planning of PW sponsored events

. Updated and maintain the PW's weekly eNewsletter and enter emails

into the newsletter's database

Penn State Upward Bound Math & Science

University Park, PA

Residential Mentor

Jun 2011 - Aug 2011

. Interfaced with students and responded to student behavior so that an

atmosphere conductive to study was maintained

. Planned and participated in community programs to cultivate active

involvement

. Facilitated information and communications, including regular room

visits to students

Diversified Community Services

Philadelphia, PA

Marketing Consultant

Jul 2010 - Aug 2010

. Managed operations and procured supplies of a water ice stand called

Sweet's Water Ice

. Consulted the development of students' entrepreneur venture by

marketing business through Facebook event page and group page to

target more customers

. Filmed and video edited a six week promotion video that resembled a

spoof Apprentice Show about Sweet's Water Ice to present at

closing ceremony and placed 3rd in competition showcase

MAJIC 99 Radio Station (Student Project)

University Park, PA

Mock Account Executive Team Member

Oct 2009 - Dec 2009

. Conducted needs analysis of local business, Northland Bowl, with

marketing decision maker

. Reported trends of the Bar and Bowling Industry to consolidate the

direction of the marketing campaign to target specific customers

. Developed and presented three tiered presentation to local

prospective advertiser and sold advertising campaign for $ 8, 212.50

to

decision maker

NBC 10 Philadelphia

Philadelphia, PA

Sports Department Intern

June 2009 - Aug 2009

. Wrote highlight reels of top plays of sporting events for weekly

sports news show called Sports Final

. Assisted producers with the highlight selection with Avid system by

logging the series of plays for sporting events of Philadelphia

teams

. Reported statistics of Philadelphia players and teams to producers

for use in nightly sports segments

SKILLS

. Skilled in Sales Needs Analysis, Prospective Client Research, Final

Cut Pro, Microsoft Office Suite, social media platforms

LEADERSHIP EXPERIENCE

Alpha Kappa Psi Co-ed Professional Business Fraternity

University Park, PA

Bylaws Chair, Fundraising Chair

Feb 2007 - May

2011

. Maintained and updated chapter by-laws to ensure the integrity of the

chapter's laws

. Solicited proposals for fundraising events and promoted brother

involvement of fundraising events through raffles that generated

$1300.00 during my term

Penn State IFC/PHC Dance Marathon (THON)

University Park, PA

Donor & Alumni Relations Committee Member

Sep 2010 - Feb 2011

. Assisted DAR Captains on THON tours in keeping everyone together

during the tour

. Collaborated with a member to design THON attire for our THON group

committee

Contact this candidate