Customer Service Manager
Resume:
Kenneth Burt
ab836o@r.postjobfree.com
San Diego, Ca 92116
PROF I L E
Detail oriented individual who is analytical, organized, with the ability to prioritize
appropriately. Ambitious, quick learner, and team player with the desire to further
personal and professional development. Throughout my experience I have
accumulated a wealth of knowledge and have worked in diverse
teams/environments.
O BJECT I V E
Eager to work in a company where I can utilize my skills and knowledge in Technical Support.
P ROFESSIONAL E XPER I ENCE
Leadfinders I nc.
Marketer - San Diego, CA
February 2013-Present
Making calls to families to lower their mortgage rates.
Building relationships with leads.
Computers for San D iego Kids
Computer Technician - San Diego, CA
A ugust 2012-September 2012
Handled shipping and receiving of computers and equipment.
Service all computers being used by clients and employees. Replace and fix
parts that cause computer malfunctions.
Responsible for testing all units utilizing test programs and recording
performance results.
L a Cupula Del Vampi ro
Manager / D J Promoter-Tijuana, MX
August 2011-Present
Host service while providing reliable and excellent customer service.
Responsible for selecting musicians and DJ’s to perform during our events.
Work around and test various equipment needed for the club and DJ
equipment.
McDonalds
Cashier and food preparation
2005-2009
Opening and closing procedures.
Managing the cleanliness of the restaurant in its entirety.
Provide strong and reliable customer service while working the cash
register/ordering station.
Cook and prepare all i tems on the menu with precision.
AD D I T I O NAL EM P LOY M EN T HIS TORY
Cashier/Host/Food Prep-Wienerschnizel, San Diego, Ca
2004-2005
Cashier/Host/Food Prep- E Z Take-Out Burger, San Diego, Ca
2004
Cashier/Food Prep - Jack in the Box, San Diego, Ca
2003-2004
Security - Shield Security, San Diego, Ca
2001-2003
E D UCAT ION
UEI College San Diego, Ca
Computer Systems Technician Diploma
September 2011-July 2012
Hoover Senior H igh School San Diego, Ca
H igh School Diploma
September 1993-July 1997
SOF TWARE & TEC H
A+, Network+ Certification Training
Windows 9x. 2000/XP, L inux
Microsoft Office 2003 and 2010
System Backup & Recovery
Network/OS Troubleshooting
DNS, WINS, DHCP Administration
Cabling: CAT 5, Thin-Net Coaxial
Basic Network Design
NTFS/Folder Permission Management
Manage Driver Signing
Resource Mapping: Printers/Shares
ADDS Administration
User Account Management
Implementation of Local Security policies
Windows Server 2008 R2
Windows 7 and Vista
45 WPM Minimum Typing Speed
R E FE RE NCE U PON R EQUEST
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