Quality Assurance Management
Resume:
LAURIE A. KRENKE
Wichita, KS 67226
Cell – 316-***-****
ab834b@r.postjobfree.com
EDUCATION
Bachelor of Science in Social Work, Saint Mary of the Plains College, Dodge City, Kansas
PROFESSIONAL EXPERIENCE
Oxford Management Group, Wichita, KS
Director of Operations, March 2011 – October 2011
• Management oversight for company’s assisted living and memory care communities in Jackson,
Wyoming and Derby, Kansas.
• Assisted with a management company change and continue to oversee 2 Home Plus campuses in
Wichita, KS, consisting of a total of 64 units.
• Lead all pre-opening sales and operational activities to successfully open first, state of the art
memory care community in Derby, KS.
• Hire, train and provide supervision for new Executive Directors and marketing/sales teams for
operational and pre-open communities.
• Assistance in the development of training materials for all aspects of assisted living and memory
care.
• Ongoing provision of training to all company personnel with respect to Alzheimer’s and dementia
care.
Sunrise Assisted Living, Leawood, KS
Executive Director, April 2006 – November 2010
• Responsible for marketing, staffing, lease up, events and all activities required to successfully open
and operate this 82 unit assisted living community.
• Responsible for overall leadership, management and success of the community.
• Brought community to 90% occupancy within 20 months of opening.
• Exceeded Net Operating Income by $326,000.00 in first year of operation.
• Attained highest Quality Services Review score nationally in first year of operation and remain
above 90%.
• Attained and recognized for high customer and team member satisfaction scores annually.
United Resource Management, LLC, Overland Park, KS
President; July 2003 – January 2006
• Provided an integral role in the transition of nine assisted living residences from original
management to United Resource Management, L.L.C.
• Assessed current residence staffing roles and performance to ensure compliance with company
policies and state mandates, as well as provision of quality resident care
• Developed and revised policies as necessary
• Assisted residence management with the state survey process along with any responses to
State findings
• Worked closely with state governing agencies to maintain amicable relationships and manage the
licensing requirements of each residence
• Ensured quality assurance of residences through regular visitation and review of quality assurance
committee reports
• Assisted with the development of budgets and work with residence management to perform
within budgeted expectations
The Eby Group, Olathe, KS
Vice President of Operations; 2002 – 2003
• Provided management oversight of 11 Assisted Living residences in three states
• Supervised four Regional Directors of Operations
• Ensured overall compliance of residences with state regulations as well as policies and procedures
• Managed a multi-million dollar budget annually and maintained an 80-90% occupancy rate.
• Assisted in the development of assessment tools and policy/procedure development
Palladium Associates, LLC, Overland Park, KS
Principal; 2001- 2002
• Provided consulting services to clients in the areas of Extended Care and Assisted Living to include:
• Operational analysis and oversight; market analysis and financial pro forma development
• Development of marketing plans and implementation
• Education of staff on state regulations, clinical care issues and communication with residents,
families and co-workers
• Regulatory compliance audits and performance improvement plans/ health care oversight
Alterra Healthcare Corporation, Milwaukee, WI
Regional Director of Operations; 1994 – 2000
• Assisted with start up and opening Sterling House residences in Kansas and country wide.
• Participated in a due diligence team for acquisition purposes
• Supervised a team of six including District Managers, Regional Sales and Regional Nursing
providing operational/marketing and medical oversight and assistance to 29 Kansas assisted living
facilities
• Developed and managed residence budgets and maintained a statewide margin of 40-46% annually
• Ensured the implementation and coordination of residence Quality Assurance Programs
• Provided oversight in the development of strategic marketing plans and worked with regional staff
to implement and monitor effectiveness.
• Received national awards in the area of meeting/exceeding margin, occupancy and resident care
• Participated in company task forces organized to create/revise assessment processes, policies and
procedures, as well as educational training for staff
Mt. Hope Nursing Center, Mt. Hope, KS
Assistant Administrator; 1992 – 1994
• Completed AIT program and successfully passed State and Federal exams
for Adult Care Home Administrator Licensure
• Managed all departments in the absence of the Administrator
• Assisted in the management of independent apartments and local community center
• Created an effective marketing program to increase census and community awareness of services
offered by the facility
Hillhaven Corporation, Wichita, KS
Community Relations Coordinator; 1990 – 1992
• Marketing coordinator for nine Kansas facilities with the responsibility to
develop and assist in the implementation of marketing strategies
• Presided over all facility monthly marketing meetings with designated
staff members and provided customer service and marketing training for staff
• Increased overall state occupancy 12% by 1992
Social Work Consultant; 1988 – 1990
• Received additional responsibilities within the company providing consulting
to nine Kansas facilities in the area of Social Services
• Provided monthly visits completing record review and compliance with
company and state mandates
• Participated in interview process for all potential Social Service personnel
• Maintained Director of Social Services position in the Wichita facility while carrying out
consulting responsibilities
Director of Social Work Services; 1985 - 1988
• Management of Certified Social Service Personnel in this 174 bed skilled
nursing facility
• Responsible for intake, assessment and admission of all residents
• Closely worked with the medical community including four area hospital
• Social Work discharge planning departments, increasing census to 100%.
• Developed marketing plans and created a marketing committee to ensure
follow through, monitoring all results for effectiveness
• Participated in URG committees with local Physicians to determine length of
stay for Medicare residents
• Assisted with residents/families in the application for medical assistance
through the State of Kansas
• Worked with the Veteran’s Administration to obtain a V.A. contract for the
facility and assisted in the case management of V.A. patients
RELATED EXPERIENCE
Trainer – Certified Dementia Practioner Trainer and Certified Dementia Care Manager through the National
Council of Certified Dementia Practitioners (NCCDP).
Presenter - Statewide program presented in conjunction with Hutchinson Community College to
Certified and Licensed long term care employees entitled, "Dealing with Difficult Behaviors". 1991
Presenter - Worked contractually with Hutchinson Community College to present in-service programs to
Kansas nursing facilities, 1993-1994
Presenter - Certified Operator Course for Kansas Assisted Living and Residential Health Care facilities on
the development of ALF/RCF programming - Washburn University, Topeka.
Instructor - Wichita Area Vocational Technical School, Social Service Certification Course. 1987-1990 Board
Member - Via Christi Home Health Services – 2000
Member - Ad Hoc Assisted Living Review Committee for the State of Kansas to determine the
financial impact of new Assisted Living regulations to operational facilities.
City Councilmember - City of Mt. Hope – Served one term beginning 1986
References Available
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