Management Customer Service

HARESH VAYAL

**** ****** *** # *** ****** SPRING MD 20906. TEL:- 240-***-**** Email: -

********@*****.***

Detail oriented with over 9 years comprehensive management experience in banking and business

management. Extensive management and process management experience. Programs and projects

completed with Capital One Bank for Business Processes and Data/Cash Management, Business Life

Cycle and Strategy for business expansion in a new territory. In past I have successfully worked on

multiple projects which were extremely vital for streamlining General Ledger and Accounting procedures

for banking. This was achieved by setting new standards and proper implementation of Oracle application

for Cash Management, General Ledger Accounting and generally accepted accounting principle GAAP at

various cost centers. My strengths have always been proper analysis of data and projections, business

analysis and ability to build and sustain engaged enterprise content for

Retail/Commercial/Investment/Merchant Services and various other Management teams . Projects worked

with Capital One include branch cash management to GL Reconciliation (multi-phase project) without

impacting day to day business at branches and to achieve efficiency and growth through consolidation. I

was a team leader for assessment and improvement of online banking, mobile banking application.

Improvements were made through feedback from a set of 50 team members.

Technology Exposure

Backend Oracle E business Suite R12, MS-Access, PeopleSoft, COGNOS

Front End Visual Basic, MS-Access,

Operating System Windows

Office Automation MS Office

Multimedia Adobe Photoshop

Reporting Tools Business Objects, MS-Access Reports

Testing Tools Requisite Pro, Clear Case

Experience

SunTrust Bank 2012-Present

Business Process Officer (Business Management and Process)

Implementation of business processes for new branch locations. Specialize in Cash and General Ledger

Management,

• To serve as a liaison between the different departments of banking and ability to serve as an

authoritative consultant to higher and lower management.

• Conceptualize, analyze, and envision alternatives for complex issues. Liaison between

Commercial Banking, Financial Services and Mortgage department for cash control on opening

and closing of investments and lending needs.

• Plan cash management needs and caging bank branches to ensure cash policies, systems and

procedures are current and consistent with the policies of SunTrust.

• Develop and delegate new strategies with staff to create and evaluate solutions to complex

problems.

• Manage, track and analyze all records management of projects and client relationship

• Collaborate with other departments such as Merchant Services, Business banking, Retail Banking

and IT to provide and gather feedback from branch relationships.

• Manage budgets and profit and loss for the branch via ACCESS and other reporting tools.

• Monitor and audit branches for compliance Cash management, GL management and other

regulation.

• Clear understanding of Cash Management and Accounting Controls, principles and procedures,

generally accepted accounting principles (GAAP)

• Knowledge and mastery of principles, Laws, Practices and Regulations applicable to all areas of

cash management and GL management and Accounting Controls.

Capital One Bank N.A. 2006-2012

Assistant Vice President, Branch Manager (cluster leader)

At Chevy Chase Bank/Capital One Bank I started as Sales and Service Associate in 2006 and lead team

which were awarded “Diamond Service Club Award” for two consecutive quarters of outstanding

customer service branch operations. Due to this effort was recommended to complete Retail Management

Training in 2007.

• Planning, Organizing, Coaching and Delegation were daily activities with personnel and other

business partners.

• Increased district profitability by streamlining business procedures to most efficient practices to

maintain operational excellence and cash management procedures. Streamlining the process reduced

margins for operational and compliance errors.

• Awarded Branch Manager of the year 2009-10 for achieving over 100% in Sales, Operations and

Customer Service excellence.

• Compliance management program:- FCRA, REG DD, REG E, REG D, REG CC, REG Z, AML,

CTR, SAR etc.

• Audits also include and are vital for daily operations for all the branches in the district. Example: -

Proprietary Policy, Consignment Items, Cash control, Regulatory Operations and Compliance.

• Transitioned to Business Process and implementation projects to increase efficiency by streamlining

business process. Especially with treasury to improve cash management for commercial/business

clients. Implementation of Treasury Optimizer’s and compatibility with Quick Books, PayPal, ACH

and other accounting compatibilities.

• Projects worked with capital one includes branch cash management, reducing risk and to GL

Reconciliation using Oracle E business application. Reduced the amount of paper being used across

the retail bank branches.

LONDIS INC, Bolton UK

2004-2006

Financial Analyst: - Small Business financial operation (Internship).

• Analyze financial information to forecast cash management and order management.

• Business plan analysis, strategic analysis and credit management.

• Point of contact for queries from business franchise.

• Provide input on ad-hoc projects within finance and operations as required.

• Order management and billing. Balancing and reconcile bank statements, including payment

processes at merchant services and other receivable and payables.

• Work under minimal supervision of Business support manager.

Education and Training

• University of Bolton Manchester UK. 2006 Masters of Business Administration (MBA)

Level 1 Core Modules:-

Management Skills, Managing People, Principles of Marketing, Business Environment, Business

Finance and Information Technology & Data Analysis.

Level 2 Core Modules:-

Business Information System, Financial Decision Making for Business Managers, Managing

Organizational Behavior, and Operations Management combined with work experience at Londi’s

INC.

Level 3 Core Modules:-

Project completion in Strategic Management & Business Information Systems.

• University of Mumbai India. 2002 Bachelors of Commerce

Accounting and Accounting Standards, Taxation, Information System and Business application,

Economics and Human Resources.

Management and Sales Career Training – Chevy Chase Bank/Capital One Bank

• • •

Retail Management Building a Winning Change Management

Associates Program Sales Team

• • •

Retail Leadership Advanced Mortgage Establishing Customer

Associates Program Lending Relations

• • •

Branch Operations and Customer Borrowing Business Expansion

Management Needs

Contact this candidate