LeAnn Plank

** ********* **** #***, ******* Springs, PA 19425

Cell: 484-***-**** : ab8311@r.postjobfree.com

Summary

Dynamic and accomplished food service professional with 20+ years food and beverage experience in casual and fine

dining. Currently earning a Bachelor's degree in Business Administration majoring in Hospitality and Tourism

Management. Employment includes bartender, hostess, server and cook at times in the same establishment.

Experienced in many computer programs including several POS systems. Excellent selling skills and an expert

communicator. Seeking a position in marketing.

Highlights

Customer-oriented Adaptable

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Strong leader Hiring and training

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Full service restaurant background Supervisory skills

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Honed marketing skills

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Accomplishments

Food Preparation

● Answered telephone calls and responded to inquiries. Assigned patrons to tables suitable for their needs and

according to rotation. Assisted diners with obtaining food from buffet/serving table as needed. Assisted in

maintaining preparation and service areas in a sanitary condition. Baked, roasted, broiled, and steamed

meats, fish, vegetables and other foods. Checked temperatures of freezers, refrigerators, and heating

equipment to ensure proper functioning. Cleaned and inspected galley equipment, kitchen appliances, and

work areas. Cleaned and organized eating, service and kitchen areas. Cleaned and sterilized equipment and

facilities. Cleaned garbage cans with water or steam. Ensured freshness of food and ingredients by checking

for quality, keeping track of old and new items and rotating stock. Greeted each customer with friendly eye

contact. Filled beverage and ice dispensers. Helped with preparation, set-up, and service for catering events.

Inspected and cleaned food preparation areas to ensure safe and sanitary food-handling practices.

Inspected restrooms for cleanliness and availability of supplies and cleaned restrooms when necessary. Kept

dining room and kitchen area clean by performing cleaning and laundry duties. Performed all transactions in

a cordial, efficient and professional manner. Prepared checks itemizing total meal costs and sales taxes.

Experience

Bartender/ Server

July 2012 to Current

SPRING HOLLOW GOLF CLUB – Spring City, PA

● Filled beverage and ice dispensers as needed.

● Greeted customers upon their arrival in the restaurant and took and processed orders using POS system.

● Handled payments and thanked each guest and member for their business.

● Greeted each member and guest with a positive and professional approach.

● Informed patrons of specials and offered features.

● Inspected dining and serving areas to ensure cleanliness and proper set-up.

● Kept stations clean and ready for service.

● Mixed ingredients according to recipes and served food according to establishment standards.

Server

April 2012 to July 2012

HAPPY DAYS DINER – Thorndale, PA

● Observed diner to anticipate any additional needs and respond to requests as required.

● Packaged take-out orders and served food to customers upon arrival.

● Performed all transactions in a cordial, efficient and professional manner.

● As needed cleaned and stocked duties are essential in this role.

● Placed clean dishes, utensils, and cooking equipment in storage areas .

● Prepared for new customers.

● Placed food servings on plates and trays according to orders or instructions.

Bartender/Server

April 2011 to April 2012

OLIVE GARDEN ITALIAN RESTAURANT – Downingtown, PA

● Worked as a bartender as well as a server as needed.

● Answered telephone calls and responded to inquiries.

● Accepted payment from customers and processed change as necessary.

● Assisted co-workers during crunch situations.

● Assisted in maintaining preparation and service areas in a clean sanitary condition.

● Attempted to limit issues and liability related to alcohol consumption.

● Cleaned and organized eating and kitchen areas.

● Cleaned and maintained the beverage areas, display areas, equipment and POS areas.

● Prepared fruits and garnishes for drinks which required them.

● Communicated with guests about their dining experience; comments and complaints.

Education

Green Run High School 1984

Virginia Beach, VA, U.S.A

High School Diploma

York College of Pennsylvania 1986

York, PA, U.S.A.

Liberal Arts Studies

Penn State 1996

York, PA, U.S.A.

Computer/Paralegal Certificate

Strayer University 2013

King of Prussia, PA, U.S.A.

Hospitality and Tourism Management

BBA

National Society of Collegiate Scholars

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