**** ******** *****

West Jordan, UT *****

(C): 801-***-****

Email: ab8300@r.postjobfree.com

Jeff Busjahn, MBA, LNHA, CASP

Summary of Professional Qualifications

* Over 14 years of healthcare management experience.

* MBA in Health Services Administration.

* Licensed Nursing Home Administrator Texas.

* Extensive background in the recruitment and retention of excellent staff.

* Diverse marketing background with a clear understanding of effective marketing strategies.

* Excellent personal physical health, positive attitude, and work ethic.

Professional Experience

Sears Methodist Retirement System

Sears Methodist is one of the largest faith-based nonprofit senior living providers in Texas.

Austin, Texas

March 2010 to January 2013

Work Assignment #2 for Sears Methodist Retirement System:

The Craig Methodist Retirement Community

Executive Director / Administrator

Amarillo, Texas

* Provide leadership for the largest CCRCs in West Texas. This 40 acre campus includes:

* 90 bed Skilled Nursing Community

* 30 bed Skilled Memory Care Community

* 65 Cottage Homes

* 40 Assisted Living Apartments

* 108 Independent Living Apartments.

* Onsite full service bank, medical clinic and pharmacy.

* Utilization of REPS software to maximize marketing efforts. Assisted in creating monthly Lunch and Learns programs and large scale marketing events to draw over 200 new visitors to the campus.

* Created Family Councils for nursing care and a quarterly care plan process for assisted living residents and family members.

* Verify insurance payer plans and handled resident billing questions.

* Provide tours and took inquires while the clinical liaison was marketing.

* Created an annual operating budget of over 14 million dollars via a zero based method with excellent expense control utilizing spend-down tools.

* Opened a renovated 16 bed Medicare rehabilitation wing with private suites that filled in 3 days.

* Instituted unique "Red Carpet Welcome" for new admissions and toasting ceremony for graduates of the Skilled Nursing Community.

Work Assignment #1 for Sears Methodist Retirement System:

Wesley Woods Alzheimer’s Care Center

Executive Director / Administrator

Waco, Texas

* Provided leadership for a 120 bed Skilled Nursing Community dedicated to residents with dementia.

* Top team fundraiser for the Alzheimer’s Association Memory Walk.

* Acted as Business Office Manager and provided tours of the community.

* Reason for leaving = Promoted to The Craig when the community was sold.

Caregiver Support Network

Salt Lake City, Utah

January 2008 – June 2009

Work Assignment:

Branch Manager – Salt Lake City Branch

* Responsible for the daily operations of a Home Health, Hospice, and Personal Care Agency with a total client census of 180. Excellent Home Health survey.

* Responsible for the intake process of all potential new client inquires and directed them to the Director of Nursing.

* Recruited and hired all staff positions with a minimal recruiting cost.

* Maintained excellent AR collections on all payer accounts.

* Excellent skilled census growth.

* Dramatically reduced overtime and controlled expenses.

Avalon Healthcare

Salt Lake City, Utah

2005 to 2008

Work Assignment #2 for Avalon Healthcare:

Avalon Valley Rehabilitation Center

Assistant Administrator

Salt Lake City, Utah

* Responsible for all Medicaid long-term care resident billing. Extremely successful billing and timely collecting of Medicaid accounts receivable.

* Supervise the maintenance and laundry departments. Experience in HUD surveys.

* Assist the Administrator in all aspects of business operations.

* Assist the Admissions Coordinator with inquires and tours.

Work Assignment #1 for Avalon Healthcare:

Woodland Park Care Center

Administrator

Salt Lake City, Utah

* Provide leadership for a 185 bed Skilled Nursing Facility with a high Medicare census.

* Responsible for survey compliance, team building, budgets, and recruitment.

Pace Medical Support & Services Company

Kaysville, Utah

2003 – 2005

Work Assignment:

Director of Billing and Rebilling Services

* Analyze the billing procedures and management practices of over 30 medical clinics and provide information to physicians on how to increase their practice’s profitability.

* Assist clinics in rebilling under-billed claims, under-paid claims, and provide follow-up on denied claims. I was able to retrieve $5,000 to $50,000 in additional insurance claim revenue without increasing the clinics overhead by providing key information for the practice.

* Assist staff in claim submission and adjudication. Excellent working knowledge of how to submit a clean insurance claim.

* Develop quality controls for the rebilling and billing processes.

* Manage 6 employees and create invoices for Pace’s billing clients.

* Provide follow-up on all outstanding Pace billing invoices.

Life Care Centers of America

Cleveland, Tennessee

1997 to 2003

Work Assignment #3 for Life Care Centers of America:

Garden Terrace Alzheimer’s Center of Excellence

Executive Director

Salt Lake City, Utah

* Director of a 120 bed skilled nursing facility specializing in providing professional nursing care services for those with Alzheimer’s Disease and related dementia.

* Supervised and managed 16 department heads and ultimately 130 associates.

* Provided superior customer service for residents, family members, and staff which led to the earning the “Facility of the Year” award.

* Reduced annual employee annualized turnover from 131% to 31%.

* Managed and created multi-million dollar annual budgets.

* Actively market and educate physicians, social workers, and discharge planners about our unique services offered at Garden Terrace. Created marketing plans, held community-wide special events, and assist in the design of marketing and sales materials.

* Consistently excelled in the collection of accounts receivables.

* Provided the tools, training, and support that led to the associates of Garden Terrace to win the following awards: Divisional Medical Director of the Year, Divisional Director of Nursing of the Year, Licensed Nurse of the Year, and Certified Nursing Aide of the Year.

* Streamlined the admissions process from hospitals to Garden Terrace which led to led to growing the Medicare census from a monthly average of 8 Medicare patients per day to 36 Medicare patients per day over a 3 year time span.

* Excellent Federal and State survey results.

Work Assignment #2 for Life Care Centers of America:

The Westchester House

Second year Administrator-In-Training

Chesterfield, Missouri

Work Assignment #1 for Life Care Centers of America:

Garden Terrace of Overland Park

First year Administrator-In-Training

Overland Park, Kansas

Education

College Degrees:

* MBA – University of South Dakota

* BS - Health Services Administration –University of South Dakota

Achievements

* 2002 Facility of the Year (Garden Terrace).

* Provided leadership, prepared, and assisted our team in achieving and maintaining Joint Commission on Accreditation of Healthcare Organizations (JCAHO) in 2002 for long-term care facilities. Garden Terrace’s score was one of the highest in the company for the year 2002.

* Board member of the Alzheimer’s Association of Utah (1999-2003).

* Licensed Texas Nursing Home Administrator (Active).

* Licensed Utah Nursing Home Administrator (Expired).

* Licensed South Dakota Nursing Home Administrator (Expired).

* Member of the Amarillo Rotary Club.

* Active member and participant in the Amarillo Chamber of Commerce.

* CASP certification (Certified Aging Services Professional) University of North Texas.

Computer Skills

Microsoft Excel, Word, Altapoint, Allscripts, Achieve, Medisoft, Carewatch, Email, Internet. Insurance, Medicare, and long-term care Medicaid billing.

Hobbies

I enjoy spending time with my family and camping. Additional interests include weightlifting, basketball, and football.

References

Available upon request.

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