Customer Service Management

Carrie Richardson-Orosz

*** *** *** *** ********** Pa 15068

724-***-**** **********@****.***

Education

Point Park University

Pursuing BS, Business Administration

Employment

Institute for Transfusion Medicine 1/2010 -Present

Recruitment Specialist

. Conducts full cycle HR recruitment efforts for all exempt and non-

exempt personnel, externs, and temporary employees and completes

initial interviews.

. Prepares behavioral based interview guides to aide hiring managers

in the selection process of qualified candidates.

. Schedules and attends job/career fairs as a source for generating

qualified candidates.

. Implements assigned recruiting strategies to ensure compliance in

the following areas: Affirmative Action Plan/Goals Equal Employment

Opportunity, ADA, NLRB (via collective bargaining agreements) and

OFCCP.

. Responsible for notating and dispositions of ATS and HRIS systems

. Coordinates all recruitment advertisements.

. Prepares weekly Open Position and Requisition Reports to keep

Executive Management updated on recruitment activities.

. Initiates all necessary pre-employment checks are completed, i.e.

background checks, pre-employment drug testing, and appropriate

screening tests and fingerprinting.

. Responsible for entire onboarding process.

. Maintains community involvement to enhance the organization's

recruiting efforts. Ie: College class sessions on recruitment and

mock interviews.

.

CHARTIS Staff Council Eisenberg and Torisky 10/2008 -1/2010

Legal Assistant

. Transcription, drafting basic pleadings, scheduling, and file

organization,.

. Calendaring court hearings and depositions, as well as, due dates and

tickler items.

. Preparation and filing of pleadings for various counties in Western PA

and Northern West Virginia.

. Coordination of attorneys schedules and preparation of check requests

for various fees.

. Handling of front desk and phones for the entire office

. Process mail; faxing and photocopying.

HealthDirect, Inc. CHARTIS WC Insurance 11-2004-10/2008

Human Resource Liaison Administrative Admin Lead

. Support HR related activities locally for 35 internal and 3 external

staff members, including job postings, recruiting, scheduling

interviews. Conducting background checks and drug screens. Handling

confidential procedures for new hire paperwork processing and

training.

. Responsible for all new hire orientation.

. Vacation and Attendance Coordinator, consistently tracking employee

vacation, sick and holiday time.

. Bi weekly Payroll management ensuring accuracy of staff timesheets

prior to submission to Human Resources.

. Serves as a local first-line resource for HR-related staff concerns

regarding employee relations and Leaves of absence.

. Supervisor of 7 Administrative staff. Oversaw work load and completed

evaluations of progress for Manager

HealthDirect, Inc. CHARTIS WC Insurance 7/2003-11/2004

Administrative Support

. Served as communication interface between case management and clients

by routing calls and correspondence to appropriate parties as

necessary. Followed up on requests for information and responding to

telephone inquiries.

. Entered appropriate data into office system as necessary to assist

case management staff in daily management of cases.

. Generate Organize, Transcribe and Distribute Correspondence and other

Medical Documents (Written, Dictated or Transcribed) as required

utilizing copier, certified mailing, facsimile, or other route as

necessary.

. Assisted in Obtaining RTW for Lost time claimants.

Sedgwick CMS, 3/2002-7/2003

Claims Assistant/Intake Specialist

. Assisted in medical-only and lost-time workers' compensation claims

for US Airways and Giant Eagle under close supervision

. Claim action/processing with claimant, client and vendors. Maintained

professional client relationships

. Documenting claims files and properly coding claim activity

. Supported other claims examiners and claims supervisors with setting

up medical appointments, arranging transportation and assisting with

larger or more complex claims as assigned. Answered and initiated

telephone calls, and provided customer service.

. Assisted in obtaining RTW status for lost time claimants.

. Set up and entered new claims into claims management system.

. Input and reviewed notes/diaries in claims management system

. Processed payments to lost time claimants and medical Vendors

. Processed mail; handled claim filing, faxing and photocopying.

. Reviewed, prepared, created, and/or sent letters, reports, and forms.

. Other activities/projects as assigned including the preparation and

distribution of computer reports.

References Available upon request

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