Customer Service Real Estate

Idris Dag

**** ******* *** **** . *******, Tennessee 37013 . Email:

********@*****.*** . Maintains Active Secret Clearance

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Talented, resourceful, and dynamic professional, offering key credentials

and strengths in information technology, linguistics, and cultural

advising. Recognized for effectively and efficiently managing complex

projects and maintaining accuracy, efficiency, and effectiveness in diverse

environments. Offers professional logic to analyze critical requirements,

present solutions, and generate key opportunities. Skilled in the

development of strategic growth programs and provides world class service

and support. Mature professional who excels during challenges.

. Fluent in both . Complex . Linguistics

Turkish & Kurdish Projects/Process Support/Cultural Advising

. Leadership/Team Leadership . Quality Control/Problems

Development . General Maintenance & Resolution

. Networking & Coordination . Solutions Management &

Troubleshooting . Recognized for key Evaluation

Technical Expertise

professional experience

LINGUIST / INTERPRETER / BIOMETRIC PROCESSING CLERK

2012 TO PRESENT

LOGCAP Mission Systems - ITT Exelis

Afghanistan

Provide linguistic and translation assistance in support of the US Military

operations in Afghanistan; interpret documentation and communication and

maintain strict confidentiality in all matters. Conduct investigations and

interviews with other country nationals, host country, and local national

applicants to maintain security of personnel and assets throughout the

regions; generate recommendations and make effective decisions. Analyze

foreign requirements to determine authenticity; creates reports and

communicate security concerns.

. Leverage technical expertise to improve the usability and

functionality of the Biometrics Automated Toolset, Biometrics

Identification System for access and the handheld biometrics

collection platforms

. Planned, operated, and optimized systems, networks, servers, and

platforms; proactively identified technical issues, performed

preventative maintenance, ensured security, and managed key networks

. Deliver linguistic operational support; provides interpretation during

receptions, interviews, meetings, and conferences and translate,

transcribe and analyze written/spoken communication.

. Evaluate foreign documents to determine authenticity; provides input

into reports, analyze data to identify requirements, generate all

recommendations and make effective and secure decisions.

. Provide security services in support of current US Military operations

in the Afghanistan Area of Operations (AOR).

. Interview and screen Other Country Nationals (OCN), Host Country (HC)

and Local National (LN) applicants, workers and guests with a focus on

security to grant access to US military installations.

. Provide linguistic operational support to include interpretation

during reception, interviews, meetings and conferences.

. Translate, transcribe and analyze written and spoken communications to

include analysis of foreign documents to determine authenticity and

provide input to reports.

. Demonstrate high degree of professionalism while interacting with a

variety of nationalities and cultures.

. capable of operating general office equipment, pass and id systems,

cameras, fingerprinting and biometric scanning equipment

. Prepare forms and assist in requisitioning Base entry Picture Badges

and issuing Company Picture Badges

. Other duties as assigned MATERIAL & EQUIPMENT DIRECTLY USED:

Mechanical: Camera, laminator, typewriter, Biometric Automated

toolset, Biometric collection equipment. Data Processing: Computer and

peripheral devices.

Human Intelligence Linguist / Cultural Advisor Security Team /Bio

Processing Clerk 2007 to 2011

L3, Titan / GLS - United States Army - Department of Defense

Iraq

Led the operations, security, support, and protection initiatives for

11,000+ personnel; oversaw multiple US Army bases throughout Iraq. Worked

closely with management teams and provided direct advice on Middle Eastern

culture, country specifics, and outlook; served as a linguist and

translated documentation and speech in Turkish, Kurdish, and English.

Conducted interviews with assets and led investigations on lifestyle and

political activities. Escorted local nationals and third country nationals

before and after the screening process. The (Biometric Processing Clerk)

performs routine duties in an office environment, processing security and

access permissions for US military installations. Personnel will work in

the badging and screening office.

. Revised applications, evaluated legal documentation, and inspected

identification badges to ensure accuracy and authenticity; ensured

continual compliance with strict guidelines to achieve base safety

. Negotiated methodology, collected data from Turkish locals and media,

presented policy initiatives, distributed Intel and collaborated with

direct officers to communicate pertinent data or security risks

. Translate, transcribe and analyze written and spoken communications to

include analysis of foreign documents to determine authenticity and

provide input to reports

. Deliver linguistic operational support; provides interpretation during

receptions, interviews, meetings, and conferences and translate,

transcribe and analyze written/spoken communication.

. Worked with different setting of interpretations and translations like

simultaneous interpretation (Simul) Consecutive interpretation

(Consen) and literal, directed and word to word skills

System Administrator

2000 to 2006

Kroll, Incorporated

Nashville, Tennessee

Managed Windows 2000 Server Systems and provided high-level technical

support; maintained a centralized backup system, anti-virus solutions,

elite applications, web view-time entry systems, and web systems; ensured

continual system usability. Led the daily data center operations;

proactively identified, troubleshot, diagnosed, and resolved complex system

issues and analyzed systems to pinpoint risks. Supervised, coached,

mentored, and evaluated a team of IT Helpdesk specialists and facilitated

training programs; delegated tasks.

. Coordinated the ticket routing activities for the third tier technical

support team; delivered quality client services, mitigated hardware

and software issues and identified new cost savings opportunities

. Install new / rebuild existing servers and configure hardware,

peripherals, services, settings, directories, storage, etc. in

accordance with standards and project/operational requirements.

. Perform daily system monitoring, verifying the integrity and

availability of all hardware, server resources, systems and key

processes, reviewing system and application logs, and verifying

completion of scheduled jobs such as backups.

. Apply OS patches and upgrades on a regular basis, and upgrade

administrative tools and utilities. Configure / add new services as

necessary.

. Functions as a lead worker doing the work similar to those in the work

unit; responsibility for training, instruction, setting the work pace,

and possibly evaluating performance.

. Troubleshooting a variety of computer issues and Offering technical

support on-site or via phone or email

Store Supervisor

1996 to 2000

Kroger Stores

Nashville, Tennessee

Delivered influential leadership, mentorship, and coaching to staff and led

teams to exceeding nightly goals; facilitated training programs and

effectively delegated daily tasks. Maintained the overall appearance of the

store and secured the company's assets through the development of risk

management programs. Managed the administrative activities for the night

shift; produced reports, composed correspondence, and distributed all

memos. Provided quality customer service and support; responded to

inquiries, questions and complaints.

. Maximized sales figures and gross profits and improved customer

satisfaction; directed the day-to-day logistical operations while

maintaining proper shipping and receiving levels for new merchandise

Education and Credentials / Volunteer Experiences

. OSHA Certified - Completed Comprehensive Training and Educational

Program

. Linguist Training Courses, Web Design HTML Course, Qualified Cat 1 and

2 Training

. Country Threats, Terrorism, Ideology of Islam, Linguistic Excellence,

Military Protocol

. Real Estate License and Certification - State of Tennessee, Green

Hills Real Estate

. Computer Technology Coursework - Two Years, Nashville State Community

College

. A+, Network+ and MCSE Certification - Completed Technology Training /

Education

. Hands On Nashville Volunteer - Assists Elderly and Low-Income

Populations (10 Years)

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