Management Project Manager

Mark K.G. Foxwell

**** ** *** ******

Plantation, FL 33317

home: 954-***-**** cell: 954-***-****

ab82qh@r.postjobfree.com

EDUCATION:

University of Miami. Coral Gables, FL. Aug 2000

- Dec 2002

Masters of Business Administration (MBA) GPA

3.9 (out of 4.0)

MBA Specialization: Quality Management

Masters of Science in Computer Information Systems (MS)

MS Courses included: Project Management, Network Security, eCommerce,

Business Intelligence

Telecommunications Certificate

Received Academic Excellence Award

Six Sigma Green Belt Certification

Nov 2002

Simon Fraser University. Burnaby, B.C., Canada

Aug 1991 - Apr 1995

Bachelor of Arts

Major in Communications.

Business and Information Technologies, Technology Impact Analyses, End User

Training, System Implementation & Evaluation, Organizational and Group,

Communications in Disaster Mitigation

Certificate in Liberal Arts

Microsoft Certification: MCP+I certified

TECHNICAL SKILLS:

. Windows 2003/2008 Server Management

. Midrange Systems Management (AS/400)

. Open Systems Management (Linux / Unix)

. Data Management (MS SQL, MySQL, Oracle)

. Business Intelligence (Business Objects, Crystal Reports)

. Web Technology Management (IIS, Apache)

. Network Architecture (WAN/LAN, TCP IP)

. Programming including PHP, C++

. IP and TDM Telecommunications

. NIST / FIPS Security Framework

. HIPAA / HIPAA HITECH

. Disaster Recovery / Business Continuity

. SAS 70 / SSAE-16 Type II Audits

. PCI-DSS

. IT General Controls Audits

. Terminal Server / Remote Management

. VMWare / Virtualized Platforms

. Data Management / Warehousing

. Microsoft Group Policy

. DNS/DHCP/VPN

. Microsoft Exchange

. Open Systems Management Linux / Unix OS

. Working on PMP

. Network Security (Cisco IOS)

. MPLS Network Design and Implementation

. NIST 800 Framework

ADDITIONAL SKILLS:

. Cost Benefit Analysis

. Financial Statement Analysis

. Accounting

. Statistical Analysis

. Vendor Relations

. Client Relations

. Fiscal Budgeting / Planning

. Stakeholder Analysis

. Project Financial Management

. Process Review and Improvement (Six Sigma)

. Team Leadership

. Risk Impact / Analysis

. Business Analysis / Process Improvement

. Project Management

. Business / Executive Communications

. Policy / Procedure / Documentation

. Competent Communicator - Toastmasters

. Competent Leader - Toastmasters

WORK EXPERIENCE:

ITT Technical Institute January 2012

to current

Part-time Adjunct Instructor

. Responsible for curriculum management including technology and

computer forensic classes

Tyco / ADT (Contract) March 2012 to

December 2012

Senior Project Manager

. Project managed $2.3M / 4.5 months phase of Enterprise billing

platform integration, including:

o leading a team of approximately 50 direct and indirect resources

o managing resources and tasks, both internal and external

o identifying and mitigating issues and risks

o managing financial budget with a +/- 3% target

o managing change control

o establishing project plans, baselines and milestones

o reporting progress to Executive members

. Reporting to executive sponsors, developed and managed a process

improvement team which reviewed and improved call center handle times,

which included:

o assessed current state of pilot project, identified target goals

through detailed process / technical / statistical analysis

o impact analysis (time / cost analysis) and establishing

communications cadence flow to both executive management and

front end team members

o reviewing potential solutions and providing Executive

recommendations

o implementing recommended solution

. Assessed, recommended to project stakeholders, and redesign an online

collaboration tool (Sharepoint), improving intergroup coordination,

activity, and planning; concurrently recommended systemic process

changes along with technical redesign and implemented change control

process, and evangelized improvements to Executive management

. Identified an opportunity to convert a manually report into an

automated Business Objects (Web Intelligence) solution, reducing

generation time by a factor of 96% (4 hrs to 10 minutes), codified

solution and trained team members in usage

Royal Caribbean Cruise Line July 2011 to

Oct 2011

Manager, Enterprise Communications

. Managed ship and shore based technicians, vendors and vendor relations

. Managed global data and voice circuits, telecommunications systems

. Oversight of satellite communications

. Controlled telecommunications costs

. Managed 10 direct reports, including hiring, review and termination

Intermedix Corporation Sept 2003 to

Oct 2010

Director, Operational Controls

Senior Manager, Information Systems and Architecture

Key initiatives included:

. PCI-DSS Compliance Initiative

o Reviewed and analyzed the Enterprise environment (4 billing platforms)

with respect to systems compliance.

o Established current process maps and technical environment, and

identified compliance gaps.

o Identified potential cross-compliance efficiencies through

amalgamation of similar requirements within HIPAA / HIPAA HITECH and

ITGC best practices.

o Formulated a business case, socialized remedial alternatives to

Executive and Functional management, and achieved project buy-in

across organizational units.

o Drafted site-specific Self-Assessment Questionnaires (SAQ) for review

by counsel.

o Identified and recommended vendors (DLP, Endpoint Security, Qualified

Security Assessor) and established a multi-year phased project plan

budget prioritized by risk, with a definitive end-date.

o Established a cross-functional team (operational and technical) to

review and implement recommended process and technical solutions.

o Established annual review schedule.

. Enterprise HIPAA / HIPAA HITECH review

o Reviewed appropriate legislation and established risk matrix for 13

office sites (including remote telecommuters).

o Performed taxonomical evaluation of Enterprise data for classification

purposes (Data at Rest, Data in Motion, Data in Use, Data Disposed) to

determine appropriate security.

o Identified and prioritized compliance projects based upon risk level.

o Created appropriate business cases for Executive management to

establish and justify an ongoing compliance / security program and

budget

o Identified areas of policy inconsistence (evolved from corporate

acquisition) and resolved / aligned mismatches

o Worked with Compliance Officer to update and draft policies and

procedures with Compliance Officer balancing best practices against

Operational objectives, including proactive and incidence response

documentation

o Established monthly external penetration test and review with

Enterprise IT departments to identify and mitigate logical

vulnerabilities

o Established periodic Enterprise communications (weekly security tips,

quarterly newsletter articles, October "CyberSecurity Awareness"

initiatives) to ensure continued corporate awareness

o Conducted required annual HIPAA training via webinar, teleconference,

and in person

. Annual SAS 70 (SSAE 16) Type I & II assurance audits

o Annual exercise established to assure both existing and potential

clients of soundness of business practices and adherence to IT best

practices with respect to financial data.

o Established relationship with selected Auditing firm.

o Identified key financial processes and sources of Enterprise financial

data.

o Reviewed operational requirements with site specific functional

managers and identified key processes per billing platform.

o Reviewed technical physical and logical security controls in local

offices and offsite hardened facilities.

o Worked with Enterprise IT in collation of required documentation and

randomly selected audit reports for review period.

o Liaised between Auditors and Executive Management in assistance of

finalization of draft audit reports.

o Reviewed Auditor recommendations and formulated corrective action

plans with Executive Management.

o Socialized final document with Sales team with a goal of client

retention and continued business growth.

. Front-end "thin client / terminal server" cost savings initiative

o Identified opportunity to replace aging dumb terminal AS400 initiative

with low cost / low maintenance solution

o Performed cost benefit analysis of thin client versus traditional

desktop computer environment (hard dollars and management savings)

o Identified compliance efficiencies gained through centralized

management / control of environment

o Convinced Senior / Executive management of value proposition

o Identified preferred vendors (IBM, Neoware) for approved solution

o Established local pilot trial in Miami offices

o Expanded pilot to other existing offices (Oakland, Denver)

o Established Enterprise procedural document to roll-out to new offices

gained through acquisition or business growth (scalable growth)

. Enterprise telecommunications standardization initiative

o Business growth revealed a growing need to consolidate and standardize

along a single telecommunications platform

o Worked with different business units to identify specific telephony

needs, including establishing a corporate standard for call center

(ACD) baseline metrics and handle time objectives through statistical

analysis

o Worked with vendors to identify and recommend a preferred VoIP

telephony platform (Shoretel) to Executive Management

o With Operational units, established call center process maps (hunt

groups, roll over, IVR prompts)

o Developed Business Continuity model including documentation

o Develop phased roll-out plan to existing sites over 16 months

o Project managed roll-out, including expanding to incorporate

additional acquisitions

o Conducted and established periodic review sessions with Operational

Managers to meet changing needs

Other responsibilites:

. Performed Analytics using Business Intelligence (Business Objects

XIR2)

. Managed security roadmaps throughout the enterprise, including

establishing technical initiatives and developing corporate awareness

programs

. Managed computing environments in multiple locations across the US

. Network management, including security (including Cisco ASA / PIX

firewalls, routers)

. Managed IT Support direct reports (4), including hiring, review, and

termination responsibilities

. Infrastructure management - Windows Server, Active Directory, SQL

Server, IIS, Exchange 2003/2007, Group Policy, ISA Server, AS400,

OS400

. Maintained relationships with preferred vendors, including periodic

review of existing contracts and identification of new potential

synergies

. Liaised with external clients, ensuring technical needs were met

. Designed the enterprise information architecture for existing and new-

build offices

. Managed telecommunications (Shoretel VoIP, Nortel Meridian digital

PBX) infrastructure

. Disaster Recovery / Business Continuity planning and documentation

. Performing cost benefit analyses on technology solution

recommendations

EMC Corporation Dec

1999 to Dec 2001

Customer Engineer

. Managed multiple Global 1000 customer accounts

. Managed enterprise scale cache-disk arrays ensuring minimal downtime for

business critical systems.

. Installed and maintained Symmetrix data storage solutions

. Ensured efficient allocation of system resources; redesigned storage

protection methods improving response times by up to 30%

. Provided regular reporting and analysis of divisional activities, and

incorporated changes, improving customer issue resolution response time

by 75%

Rydex Industries Corporation Aug

1995 to Sept 1999

Senior Project Coordinator

. Project managed a solution resolving communication issues resulting in

savings up to $1500/mo per vessel in communications costs

. Globally coordinated systems installations; coordinating both human

resources and equipment for changing ship schedules

. Administered, configured, and troubleshot network, servers, PBX and

desktop

. Installed satellite communications equipment on commercial vessels

. Performed end user training, business communications, supporting sales,

determining and other tasks such as defining technical needs and

requirements

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