Manager Customer Service

Bryan Ahrens

**** ************ ****** ? Stow, Ohio 44224 ? 440-***-**** ?

ab82pf@r.postjobfree.com

Senior-Level Logistics & Operational Management Professional

Process Innovation & Improvement/Strategic Leadership &

Collaboration/Operational Start-Up & Revitalization

Professional Profile

. A results-driven Operations, Plant and Distribution Manager offering

extensive experience and an impressive record of achievements driving

continuous improvement initiatives, reducing costs and waste and

improving manufacturing processes for multi-billion dollar global

corporations.

. Forward-thinking leader with tactical foresight, keen bottom-line

focus and verifiable success capitalizing on growth opportunities,

upholding fiscal integrity and driving sustainable revenue results;

proven ability to direct high-performance teams, develop constructive

relationships with a diverse group of cross-functional business

partners and establish a cooperative climate across multiple,

geographically dispersed departments/divisions.

. Superior interpersonal, analytical and critical-thinking skills with a

strong background spearheading ISO 9001 and ERP Systems (Oracle/JDE)

implementations company-wide.

Core Competencies

Manufacturing/Plant Strategic Business Distribution/Production

Operations Planning Control

P&L/Financial Management Cost/Waste Reduction Project/Program Management

Sales/Marketing/Revenue Staff Supervision/Training Budget/Resource

Growth Administration

Safety Enforcement/Compliance Vendor/Supplier Relations Process

Innovation/Improvement

Professional Experience

Iron Mountain

Cleveland, OH Jul. 2006 -

Present

Operations Manager (May 2010 - Present)

Maintained multi-site operational oversight for a total of 10 locations

with over 52 geographically dispersed employees within the Operations and

Transportation Departments for a Fortune 1000 company and industry leader

in information protection and storage services with 120K clients worldwide

and over $3B in annual revenues.

. Administered budgets in excess of $22M; developed cost center goals

and managed operations within budget.

. Spearheaded a staff of 48; supported the career and skill development

of the team to ensure engagement, retention and future talent

development including the promotion of the Transportation Supervisor

to Manager.

. Collaborated with account management, sales and customer service to

monitor sales volume and profit margins; scrutinized operations

including extensive review of monthly P & L reports.

. Evaluated and managed market productivity; assessed information to

increase sales performance and strengthen client relationships.

Selected Accomplishments:

. Integral member of the Crisis Support Team; supported aggressive

customer initiatives in two US locations.

. Implemented Kaizen 5S into the Cleveland organization.

. Initiated new engineering standards resulting in increased production.

Plant Manager (Jul. 2006 - May 2010)

Directed all aspects of plant operations to ensure secure, low cost and

reliable production; oversaw product quality, warehousing, equipment

maintenance, logistics, shipping and receiving and employee safety.

. Led a team of four; established performance expectations, trained

staff on operating processes and monitored and appraised performance.

. Partnered with local and national sales teams to aggressively pursue

and retain customers.

Selected Accomplishments:

. Served as the Subject Matter Expert (SME) for the North American

Operations Group; initiated and implemented improvements to

manufacturing processes to reduce waste, decrease unplanned downtime,

improve process capabilities and increase schedule adherence.

Franchise Food Service Columbus,

OH Jul. 2004 - Mar. 2006

Director, Distribution Services

Spearheaded turnaround operations for the failing Columbus facility of a

privately-held fast food distributor to franchised store owners; assumed

direct responsibility over all aspects of the Logistics, Distribution and

Administrative Departments with a combined staff of 115 and full P&L

accountability over annual sales of $90M+.

Bryan Ahrens

Resume Page Two

Professional Experience (Continued)

. Developed clear leadership roles, responsibilities and training

methodologies; recruited, hired and enabled department leaders to

manage operations, solve problems and lead continuous improvement

initiatives.

. Sourced and selected vendors; negotiated terms and conditions and

cultivated relationships to form strong partnerships.

Selected Accomplishments:

. Provided key contact for critical franchise customers; developed

customer service protocols to effectively service customers with

accurate and timely information.

. Reduced overall inventory costs and facility footprint by limiting

Inventory to an eight-day turn time (versus 11-days); resulted in

savings of $50K per month.

DecisionOne

Grove City, OH Jul. 2000 - Jul.

2004

Business Account Manager (Nov. 2003 - Jul. 2004)

Managed the aggressive growth of eight start-up businesses with overall

sales of $20M for a provider of premier IT infrastructure services through

globally leveraged engineered services.

. Served as the Program/Project Manager for each business and single

point of contact for the Original Equipment Manufacturer customer

base; negotiated contracts and explored growth opportunities within

existing client base.

. Possessed complete P&L responsibility for each business; scrutinized

operations to identify cost-cutting and revenue growth opportunities.

Selected Accomplishments:

. Drove key product initiatives with the implementation of the first

Plasma TV Repair Facility in the country.

. Involved with strategic planning and development to reduce customer

costs by 5% year over year.

. Served on the Safety and Security Board for D1.

Manager, Warehouse Operations (Jul. 2000 - Nov. 2003)

Developed short and long-range plans to improve warehouse and production

operations, enhance and facilitate training and boost bottom-line

performance.

. Retained full P&L responsibility of existing accounts; evaluated

financial performance and directed process improvements and

continuity.

Selected Accomplishments:

. Implemented Kaizen within the department.

. Reduced expenses through the improvement of systems and processes.

. Maintained ISO 9000 certification.

Ameriserve Inc. (Formerly Pepsi Co. Food Systems), Columbus, OH

Feb. 1992 - Jul. 2000

Senior Operations Manager

Directed all aspects of plant operations for a 200K square foot warehouse

of a $210M division of the world's largest food service distributor to

quick-service restaurants nationwide.

. Provided daily and long-term leadership of warehouse operations;

maintained direct oversight of facility maintenance, material handling

equipment, food safety programs, product quality and logistics.

. Supervised a team of 70 operations management and administrative

staff; directed work assignments, appraised, recognized and

disciplined performance and resolved complaints and problems.

. Partnered with the systems implementation team to facilitate

implementation of new JD Edwards distribution hardware and software

operating platform, including Argent software engineering labor

standards and the development of new system processes.

Selected Accomplishments:

. Increased annual sales revenue from $190M to $210M.

. Reduced selection errors; improved perfect orders from 80% to 89%.

. Earned three promotions throughout company tenure: Warehouse Team

Leader to Warehouse Manager, Warehouse Manager to Account Manager and

Account Manager to Senior Operations Manager.

Additional Experience: Operations Manager, INTECHRA, Gahanna, OH (Apr. 2006

- Jul. 2006)

Education

Associate's Degree in Computer Programming and Analysis - Institute of

Computer Management, Cleveland, Ohio

Technical Expertise

? AS 400 ? FoxPro ? JD Edwards ? Microsoft Office (Excel, Word, PowerPoint,

Project) ? Oracle

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