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Customer Service Administrative Assistant

Location:
Newark, CA, 94560
Posted:
January 09, 2013

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Resume:

Objective:

To work in a challenging and professional organization, which honors

integrity, professionalism, hard work ethic and will offer growth, while

benefiting from my accomplished administrative and management skills.

Professional Management Skills:

Highly organized, Detail oriented, 100% follow through, Time Management,

Program Management; Successful while working on Cross-Functional Teams,

Build & track project timelines, Display professional candor, and

Culturally competent. While working with others, I am respectful,

dependable and committed to excellence.

Software Skills:

MS Word, MS Excel, Power Point, Microsoft Outlook, Lotus Notes, Novell,

Pacs, LTC, AS400, Genifax, Outlook, Ten-key by touch, Word Perfect, Quattro

Pro, Adobe Acrobat, PC Law, Abacus & Typing Certificate 75wpm, ProServe

Legal Software

Education:

December 2008 University of Phoenix, Fremont, CA

BS Business Management Degree

May 2003 Evergreen Valley College, San Jose, CA AA

Degree

June 1997 Independence High school, San Jose CA Diploma

Experience:

Kaiser Permanente, Oakland, CA through Rose International June 2012 -

August 2012

Executive Administrative Assistant II

. Office of the CFO - National Medicare Finance

. Supported CFO, VP and EVP

Applied Materials, Santa Clara, CA through Adecco USA, Inc. May 2011 -

June 2012

Executive Administrative Assistant

. Office of the Corporate CTO - Support 10 Direct Reports & CTO Staff

65+

. Corporate Chief Technology Officer (CTO) - Back up support

. Corporate VP/General Mgr. of: Global Corporate Affairs, Marketing,

Corporate Strategy, Economy & AV

Administrative Responsibilities: Administrative Project Management:

Provide high level of executive interface Mini Environment Global

Contest - Develop program timeline, Communications, Management,

Heavy calendaring Logistics, Award disbursement,

Build ACN site, Data analysis/storage

Maintain expense reports

Book internal and external travel Diversity Day - Develop

communications engagement plan, Survey, Core team member,

Setup interviews Organize volunteer efforts, Organize

awards luncheon, Create employee recognition certificates

Project management

Prepare presentations Executive Events - All hands, Offsite,

Workshops, Luncheons, Fundraisers & Seminars

Set up meetings

S&R Services, San Bruno, CA July 2010 - February 2011

Legal Services - Operations Manager

. Manage daily operations, staff of six.

. Restructured business processes, daily operations, positions and

operational business flow

. Arrange and hold client meetings; Conduct new hire orientation and

prepare new hire packets

. Other Business Responsibilities: A/R, Billing, Collections, Invoicing and

Ran monthly statements, Marketing, Develop service bids &

Create Business proposals

Aboingo Services, San Jose, CA December 2006 - April

2010

Legal Services - Office Manager / Customer Service Manager / HR

. Manage daily operations, staff of 12.

. Developed, maintained and carried out HR and Office policies and

procedures.

. Conduct and develop training procedures, while motivating and mentoring

fellow staff.

. Knowledge and familiarity with Small Claims, Civil, Bankruptcy, Workers'

Compensation and Family Law.

. Completion of Work Requests Such as: Earnings Withholding Orders, Service

of Process Requests, Court Filings, Court Research, Skip Tracing, Out of

State Requests, Inbound & Outbound, Postal Searches, Research, Process

Serving & Stakeouts.

Moran Law Group, Mt. View, CA November 2004 - November

2006

Bankruptcy Law - Legal Assistant/Paralegal

. Discuss & Review Questionnaire, Bills, IRS & FTB documents, creditor

correspondence, budget and legal documents with client.

. Analyze creditor information to determine type of debt, draft creditor

schedules and obtain accurate noticing addresses.

. Review client income; work on client budget and projected living expenses

for appropriate schedules in petition.

. Prepare multiple correspondences for clients, trustees, chambers,

opposing counsel, and creditor agencies.

. Prepare debtor(s) Chapter 7, & 13 Petitions, file maintenance.

. Draft pleadings, electronically file pleadings upload orders and log

relevant matters for billing.

Compex Legal Services, Inc., San Jose, CA October 2003 -

October 2004

Legal Services - Sr. Customer Service Representative

. Excellent Customer Service: Introduction to services, Pricing, Sales,

& Handle service request from start to finish

. Duties: Thorough review of documents, prioritization, disbursement,

extensive data entry, completion and coordination of service, document

preparation of Federal & Civil Subpoenas as well as relevant knowledge

of subpoena(s), Proofing, Billing and Closing completed files,

including: Vendor invoicing / Customer re-bill/credit.

. Services for Federal & Civil Courts: Court Research, Filings, Skip

Traces, Postal Searches, Out of State Commissions, Process of Service

and Small Claims.

. Efficiency: Ran and reviewed daily reports for Vendors and clients to

effectuate timely service and fulfill goals.



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