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Manager Customer Service

Location:
Crothersville, IN, 47229
Posted:
January 08, 2013

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Resume:

Denver L. Glenn Jr.

*** *. **** ****** ***** Number: 812-***-****

Crothersville, IN 47229 E-mail: ab82az@r.postjobfree.com

Manufacturing / Procurement / Materials Scheduling / Logistics

Results-driven manager, with solid track record of exceeding key corporate objectives by

initiating and implementing forward-thinking ideas.

Diverse background in manufacturing, logistics, supply chain management, quality systems

implementation, and dispute resolution.

Extensive technical expertise - machinery set-up, repair, and preventative maintenance

including programming of robotics and automated assembly equipment

AREAS of EXPERTISE

P&L / Business and Strategic Planning APQP / PPAP

Capital Equip / ROI Inventory Control / JIT

Startups / Customer Service Logistics

Project Management / Control Statistical Process Control (SPC) / Process Flow

Supervision / Mentoring Continuous Improvement / Quality Circle Teams

Supplier Contract / Program Mgmt. 5S/Visualization Implementation/Control

Theory / application of systematic QS-9000 / TS 16949 / ISO 9000 and 14001

problem solving through pareto J D Edwards Business Solutions software (procurement,

analysis / histograms / bar charts / planning, inventory, & manufacturing)

cause/effect analysis

Automotive . . . procurement . . .steel . . .tube manufacturing…rubber/plastic components . . .

facility erection . . . manufacturing . . . logistics . . .inventory management . . . supplier

development

EXPERIENCE HIGHLIGHTS

AK Tube LLC – Manufacturer of stainless and carbon steel tubing, primarily for automotive

applications (2011 – 2013)

Columbus, IN 47201

Operations Manager – Manufacturing, Maintenance, Shipping/Receiving, & Secondary

Direct approximately 100 Direct/Indirect team members in the Production, Maintenance,

Shipping/Receiving, and Secondary departments to ensure that company objectives were

achieved for safety, quality, and profitability, while also meeting customer expectations for

quality and delivery.

Responsibilities included: oversight of safety initiatives, support of quality standards,

improvements, and corrective actions, monitoring/revising process controls, budget control w/

emphasis on cost reductions, managing manufacturing efficiencies, and ensuring that proactive

maintenance support optimized capabilities of equipment.

NTN Driveshaft, Inc. – Automotive manufacturer of constant velocity joints (1997 – 2011)

Columbus, IN 47201

Production Manager – Machining, Heat Treat, Finishing, & Assembly (2005 – 2011)

Direct three (3) production departments, with each department comprised of four disciplines.

Headcount of 150 associates in Manufacturing, Technical, and Supervisory staff disciplines.

Activities include safety awareness, quality improvement techniques, and minimization of scrap,

continuous improvement, new program startups, new equipment layout / installation, and

development / administration / modification of ISO / TS procedures.

Selected Accomplishments:

Achieved 2-year Safety Award – no recordable incidents (2 separate departments)

Increased productivity by 54%

Implemented Scrap Reduction Teams, resulting in decrease from .39% to .08%

Reduced Labor Cost Per Piece by 35%

Purchasing Manager, Direct Materials / MRO / Indirect Materials (2000 – 2005)

Managed, developed, and improved procurement functions for all domestic goods and services

used in manufacturing operation of 1,400,000-sq.-ft with 1,200 associates on a 3-shift operation.

Areas of responsibility included directing 9 associates in the solicitation of competitive bids,

analysis of cost structures, generation / administration of contractual agreement, initiation /

implementation of cost reduction programs, professional development, vendor selection /

development / management, and logistics (in-bound / expedited freight, warehousing, and

international Customs issues). Annual spend = $130 million in 2005.

Selected Accomplishments:

Served as strategic team member and managed commercial aspects of $32+ million facility

expansion projects of approximately 700,000-sq.-ft. Negotiated cost avoidance of 10% on

initial bids and 5% on items not covered under initial contract.

Developed professional staff and vendor base to accommodate business growth from an

annual output of 3 million units to over 7.2 million units

Increased efficiency of department through implementation of electronic conveyance

software, streamlining of tasks, and elimination of non-value-added tasks

Purchasing Agent / Sr. Buyer – Direct Materials (1997 – 2000)

Responsibilities included selection / development / management of raw material vendor base,

negotiation / administration / conflict resolution of commercial transactions, generation /

maintenance of QS-9000/TS16949 procedures, cost take out activities, directing annual Supplier

Conference, and strategic planning with Executive Staff associates.

Selected Accomplishments:

Core team member on J D Edwards Business Solutions software implementation team

Negotiated cost reductions of 3% annually

Increased on-time delivery performance by 10 percentage points

Osram Sylvania – Automotive manufacturer of exterior lighting

Seymour, IN 47274

Buyer (Direct and Indirect Materials) / Assistant Buyer / Expeditor (1995 – 1997)

Responsibilities included: procurement responsibilities for 60+ Direct Material suppliers.

Selected Accomplishments:

Negotiated reduction in annual transportation costs by 20% on specialty logistic needs

Established logistics network for internal disciplines to utilize when selecting mode of

transportation

Reduced past due raw materials by 50%

Prior Positions (1983 – 1995): Set-Up Technician, Quality Liaison, Assembly Operator

Curry Industries/Dicksons – Manufacturer/Distributor of religious novelty merchandise

Seymour, IN 47274

Packing/Shipping Supervisor, Inventory Management Specialist

EDUCATION, TRAINING, and AFFILIATION

Bachelor of Science – Business Administration

Indiana Wesleyan University, Marion, IN

Summa Cum Laude

Quality Circles Team Leader Training

RJM Management Systems

Electricity and Circuitry Program

Essentials of Purchasing

Purchasing and the Law

Negotiations

AMA Course in Atlanta

ISM Conferences in Phoenix

J D Edwards systems training

Institute of Supply Management (ISM) – Chapter President, Vice-President, and member



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