Manager Sales

ROXANNE BUNNELL

**** ******* ***** *********, ****** 66503

Skype: Roxannebunnell ~ Email: ***************@*****.***

MULTI AWARD WINNING SENIOR MANAGER WITH A UNIQUE MIX OF INTERNATIONAL EXPERIENCE

Pragmatic and tenacious professional with secret security clearance and a unique mix of technical and people management skills gained in a

variety of settings. Utilises a motivational leadership style to engage and enthuse multifaceted teams, conducive to service excellence;

reducing attrition through improved efficiency while engaging with, and influencing senior level staff, including Government entities and

the US Military. Demonstrates in depth analytical and strategic ability to facilitate operational and procedural planning, combined with a

positive response to pressure in culturally diverse and often hostile environments, including Iraq; competencies include:

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Process Streamlining Decision Making Administrative Controls

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Analytical Thinking Senior Level Reporting Organisation and Planning

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Team Collaboration Productivity Improvements

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Staff Leadership and Motivation Relationship Building

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Microsoft Office suite Technical Troubleshooting

PROFESSIONAL EXPERIENCE AND ACHIEVEMENTS

Site Lead

MANTECH INTERNATIONAL, BASRA, IRAQ 2011 – 2013

Project managing the installation and operation of sensor systems in a mission critical role necessitating awareness of electrical / electronic

equipment in the technical analysis of product implementations, modifications and enhancements, alongside extensive technical

troubleshooting and preventative maintenance.

Key achievements

• Performed ten level preventive maintenance checks and services on all systems and associated components.

• Utilised a consultative approach at all levels to effectively analyse and delineate systems requirements / specifications.

• Maintained accurate activity log reports, initial trouble reports, maintenance logs and documentation for communications and security

systems.

• Performed counter intelligence methods to prevent hostile or enemy organisations from successfully gathering and collecting sensitive

information that could be used against US Military forces.

• Collaborated with the US Embassy for the transportation of materials in alignment with customs procedures and standards.

• Interfaced daily at a senior level, including the Department of State, on system feasibility, functionality and capability.

Brand Ambassador / Manager

TEAM ENTERPRISES 2008 – 2011

Harnessed impressive relationship building, leadership and people management skills having served as transportation liaison between

warehouse and customer – fostered, maintained and nurtured key stakeholder relationships.

Key achievements

• Coordinated staff relocation and transportation arrangements of resources and materials.

• Recruited, trained, scheduled and deployed team to various events throughout city.

• Reported on promotional activity using Microsoft Excel.

• Maintained active and accurate equipment records using tablet PC and specialised bespoke software.

• Captured customer data and uploaded to the corporate office to support strategic decision making.

• Prepared a variety of materials, such as correspondence, statistics, instructional materials, specifications for events, and reports of a

routine or special nature.

Area Manager / Supervisor 2005 – 2009

BEST BUY

Provided leadership, motivation, training and strategic direction to a multifaceted team while instilling a culture of customer service

excellence in the management of products valued at $75m within this world renowned American multinational consumer electronics

corporation.

ROXANNE BUNNELL

Page 2 ~ Email: ***************@*****.***

PROFESSIONAL EXPERIENCE AND ACHIEVEMENTS CONTINUED…

Key achievements

• Consistently met / exceeded fiscal targets, constantly running over 100% to plan and increasing bottom line profits.

• Minimised costs in line with budgetary constraints through the strict management of supplies, shipments and various equipment

utilising a system similar to Automated Logistics Control System (ALCS).

• Identified and championed continuous process and efficiency improvements to drive excellent service.

• Reduced staff attrition through effective motivation, engagement and on boarding.

• Cultivated, maintained and nurtured strong internal / external relationships, conducive to business development.

• Facilitated the timely completion of ad hoc administrative functions, including inventory management and report writing.

• Drove brand awareness through the preparation of innovative marketing strategies and plans.

Store Manager in Training/Assistant Manager

EXPRESS 2001 – 2005

Recruited, selected, led, trained and performance managed a team of ~35; championed the consistent delivery of first class customer

service, alongside energy, drive and enthusiasm while also supporting Human Resources functions, including the preparation of staff

documentation and payroll processing in accordance with strict regulations.

Key achievements

• Achieved financial objectives through the preparation of weekly sales goals, optimisation of employee performance in accordance with

peak times, analysis of merchandise variances and implementation of corrective actions.

• Monitored and minimised expenditure in line with budgetary constraints while managing stock to minimise waste.

• Promoted best practice and cultural / competence change in a change averse setting.

• Increased awareness of incremental sales to drive growth having tracked hourly sales, units per transaction and ~$ spent per sale.

• Dealt tactfully and diplomatically in the resolution of any arising concerns / complaints.

• Coached and counselled staff; planned, monitored, and appraised through employee reviews and impromptu coaching sessions.

• Created, implemented and monitored the marketing strategy and subsequent sales performance.

• Analysed and disseminated trends in advertising, sales promotions and competitive stores to effectively market merchandise.

• Promoted and trained staff on Standard Operations Procedures (SOPs) by initiating, coordinating, and enforcing programme,

operational, and personnel policies.

CONTINUED PROFESSIONAL DEVELOPMENT

Bachelors in International Development

LONDON SCHOOL OF ECONOMICS

• Analysing international development processes, such as poverty, growth, and resilience, as well as globalisation, health and education,

conflict and migration, governance, voice and empowerment, urbanisation, local governance and social inequalities.

Bachelors in Economics (minor in Spanish)

KANSAS STATE UNIVERSITY

• Gaining invaluable exposure to accounting, macro / microeconomics, global trade and finance, international financial markets and

business management while analysing influences on social, economic, political, intellectual or cultural history.

VOCATIONAL TRAINING

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5 Steps to Effective Strategy Implementation OPSEC (Operations Security)

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Communication Wellness Truth in Negotiations Act

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Cyber Insider Threats U.S. Export Controls

• Dealing with Difficult People

• How to Create a Positive Work Environment

ACADEMIC ACHIEVEMENTS

Associate of Science, 3.5 GPA

NORTHERN VIRGINIA COMMUNITY COLLEGE August, 2012

REFERENCES AVAILABLE UPON REQUEST

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