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Customer Service Assistant

Location:
Benicia, DC
Posted:
January 20, 2013

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Resume:

PO Box ***

Benicia, CA *****

707-***-****

ab8277@r.postjobfree.com

OBJECTIVE

To obtain a position in which my diverse experience, "can-do" attitude

and strong work ethic will prove to be well-utilized, valuable assets

within an interesting, energetic organization.

SUMMARY OF QUALIFICATIONS

. Experience (15+ years) effectively supporting key executives through

administrative, secretarial, personal and research activities;

. Exceptional written, verbal and interpersonal communication skills;

professional and articulate; mindfully respects confidentiality at all

times;

. Excellent organizational and time management skills; ability to work

independently to prioritize and efficiently complete multiple

projects;

. Adept in many facets of meeting and event planning, including budget

preparation, selection and coordination of vendors and other

resources, travel and accommodations, development of presentation

materials and distribution of follow-up information;

. Proficient in MSOffice, as well as a host of various applications and

office equipment; ability to quickly learn and adapt to new programs

and procedures.

PROFESSIONAL EXPERIENCE

Contra Costa Water District, Concord, CA November 2011 to Present

Temporary Clerical Pool Worker - (short-term assignments, as needed)

. Provide backup administrative support to various executives and

department heads throughout the District.

Reid Sheet Metal Services, American Canyon, CA April to June 2011

Office Assistant (layoff)

. Direct report to President, performing a multitude of general office

duties in a fast-paced setting. Duties included front-desk reception,

handling deliveries, customer service, scheduling and tracking

appointments, database maintenance, producing and distributing

accurate correspondence and estimates.

Oc Business Services, Inc., San Francisco, CA April 2009 to February

2011

Receptionist/Facilities Assistant (Site: Napa, CA) (layoff)

. Front-office welcoming presence for high-profile international

company, greeting upwards of 400 guests, staff and visitors to this

North American Wines Headquarters each week.

. Articulately and tactfully responded to, and appropriately directed,

all incoming phone calls.

. Managed scheduling, booking and reporting for 15 on-site conference

rooms (including state-of-the-art Halo Suites), utilizing integrated

software.

. Assisted Facilities Manager with a multitude of tasks, including

research, correspondence, vendor selection and coordination, wine and

spirits orders, recordkeeping, special events.

. Maintained elegant, accurate lobby displays by ensuring current

vintages and new launches be ordered and displayed in a timely manner.

Jacqueline Chalmers

Page Two

Oc Business Services, Inc., San Francisco, CA - (Continued)

Office Service Representative (Site: Walnut Creek, CA)

. Provided mail/fax/copy services for large law firm (65-attorneys, as

well as staff).

. Liaison between overnight and hourly couriers, as well as other

vendors.

. Maintenance and set up for six conference rooms and four kitchens.

. Reception and Records Department coverage, as needed.

S.O.S. - Satellite Office Support, Kansas City, MO June 1993 to October

2008

Business Owner (self-employed)

. Provided administrative, secretarial, data entry, bookkeeping,

marketing and personal support services to a broad scope of companies

and individuals.

New Vision Corporation, Overland Park, KS December 1990 to June 1993

Executive Assistant to President

. Provided administrative, secretarial, research and personal support to

President.

. Assisted President with start-up activities, including corporate

filings, office space negotiations, logo/literature design.

. Facilitated payroll services, insurance programs, filing systems, and

other internal organization.

. Participated in all aspects of meetings and conventions related to the

business.

. Functioned as liaison between professional services providers and

President.

SAZTEC International, Inc., Kansas City, MO December 1988 to November 1990

Assistant to the Chairman/CEO

. Provided administrative and secretarial support to Chairman/CEO;

supported several key executives, board of directors, international

satellite office executives; functioned as investor relations liaison.

. Implemented and maintained in-house shareholders database, resulting

in significant cost savings for direct mail, as well as expedient

distribution of materials to shareholders.

. Arranged national sales meetings, board meetings, stockholders

meetings and other events.

. Prepared detailed financial reports.

EDUCATION:

Sacramento State University Sacramento, CA

Home Economics/Merchandising

Cosumnes River Community College Sacramento, CA

Undergraduate Studies

MTI Western Business College Sacramento, CA

Career Secretary; Diploma with Honors

REFERENCES UPON REQUEST

Jacqueline Chalmers



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