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PLEASE ANSWER THESE TWO QUESTIONS:
WHAT MAKES YOU SUPERIOR TO OTHER CANDIDATES FOR THIS JOB?
I am really interested in the role that has been posted. I have been doing this for years now and I am pretty
awesome in it. The job description posted is exact fit with I am do and what I want to do for my future. I
will be bringing experience from fortune 500 companies, solutions that I found worked in resolution of
their issues and how I improved their performance while working under deadlines and budgets. The job
description relates to 100% of what I do and what I do I am excellent in it. I know if I get interview I will
get job that how good I am at this stuff.
HAVE YOU HELD A SIMILAR JOB AT A COMPANY IN THE SAME INDUSTRY?
I haven’t worked in Semi-Conductor Industry but I do have more than 4 years of experience in working
customer based business team
I will need these things from you:
A current copy of your resume with full address sent to me as an attachment. We cannot use the online
version.
Your citizenship or visa status.
I am Canadian Citizen on TD visa, I will be needing offer letter from employer to get TN visa which is
simplest of all visa’s. All I need to do go to border get my passport stamped
Your desired base salary range.
I am looking for something around 150K
Are you willing to relocate if necessary? Will you have to relocate if you get this job?
Have you ever applied to this company before? If so, when?
Not sure, as Company name is not listed in job description
Krishma Dutta
1508 Vista Club Circle, Santa Clara California 95054
Phone: 408-***-****, Email: ************@*****.***, Linked In: http://linkd.in/16zW4Nc
SUMMARY
Masters in Computer Science from Concordia University, Canada with publication ACM proceeding
•
11 years of experience as support systems analyst, supporting complex systems across multiple platforms, 5
•
years of experience working directly with manager/director owning distributed domain within customer support
applications
Experience in SDLC for web applications with extensive knowledge in Web 2.0, .NET, MS SQL Server,
•
Windows Servers (2000, 2003 and 2008), Unix/Linux
Top performer with amazing accomplishments, collaborate with domain experts/SME’s, applying quantitative
•
and qualitative methods, to come up with innovations that addresses and prioritizes business needs and
requirements
EXPERIENCE
Sr. System Analyst (April 2011 – Present)
Sunlife Financial – Montreal, Canada (Currently Remote)
Achievements: Received number of Value Inspired Performance (one of the highest merit at Sun Life), Shining Star
award and number of appreciations regarding work, performance, people skills, work and excellence starting first 4
months of employment
• Conceptualize, define, deliver, support and manage software applications across Sun Life group benefits
(GB) portfolio
• Responsible for supporting and enhancing current/upcoming applications across cross functional platform
dealing with priorities, upgrades, issues, documentation, license keys negotiation with vendors and
system/SAN upgrades
• Manage, improve and expanded existing business and IT processes, applications and technologies for GB
team to improve their ongoing performance and deliverables
• Facilitate relationships with 3rd party vendors like IBM, EMC, Microsoft, Oracle, IPD and others in order to
support infrastructure, resolve bottlenecks and performance issues across environments
• Identified knowledge gap within the support team, worked with analysts and developers to incorporate team
WIKI that improved documentation availability for resolving issues by support team and non technical
information available to analyst for day to day working
• Leverage with teams across the organization assessing the upcoming projects and implementations,
prioritizing them across the teams calendar and bandwidth to ensure business needs are met and avoiding
discrepancies during the pre implementation meetings
• Participated in approval team for change management meetings for upcoming implementations and
upgrades, reviewing the test results, impacts while discussing with team for scheduling of resources in case
of high impact RFC’s (Request for Changes)
• Review results from testing environments prior and after the upgrade ensuring there is no performance
bottleneck introduced due to new feature/project/enhancement before approving change ticket
• Participate with development team meetings to review upcoming projects, scheduling projects in conjunction
to support projects, reviewing their estimates, test plans schedules, deliverables and impacts to current
environments/Applications
• Manage and review acceptance testing results, availability of load runners/environments, application
enhancements and feature upgrades, vendor provided hot fixes and bug fixes before they get deployed to
Stage environment
• Analyze current issues within team, prioritize them, work towards assigning resource depending on the
impact and business needs by creating JIRA, HP service center tickets (in care impact is higher and require
immediate attention)
• Experience with managing of Windows Servers, UNIX FTP environments, .NET 2.0, 3.0,3.5,4.0, MS SQL
Server, UNIX, TSO, SAN’s and Backups
• Document and review requirements, understand architecture and test plans, reviewing pre production and
post production support making sure foolproof execution of knowledge transfers among development and
support teams
• Excellent in analysis of test plans reviewing load test results, review issues within applications/environments
utilizing Win DBG, reviewing windows events and IIS logs by querying via log parser
• Focused on understanding of customer and business, understand their needs and requirements in order to
achieve results within tight deadlines and limited resources
• Accomplished and dedicated analyst with amazing results within in customer support (number of
accomplishments) by meeting strict deadlines and over delivering on support
• Team player, builds strong relationships at all levels, mentor, influence and motivate team members to
improve and increase productivity, understanding priorities while understanding bandwidth of resources and
push back when required
• Drive projects delivery, working closely with delivery and support teams to track release and upgrade
schedules preventing any overlaps and concerns
• Ability to achieve results within fast paced environment, while concurrently managing multiple projects, SEV
tickets lasting from few hours to few days, enhancements/changes and building of new environments
• Manage communication concerning upcoming upgrades with their impacts, current issues, SEV’s and
projects that impact internal teams and external customers
• Experience in documenting requirements, systems configurations, test cases, issues and resolutions for
future references and other teams
• SKILLS: Software Management, SLA, Project/Application/Environment support, Process Management,
Information Technology Management, Vendor Management, Disaster Recovery, Enterprise Architecture,
Requirement Analysis, Change Management, Documentation, ITIL, .NET 2.0, 3.0, 3.5, 4.0, SQL Server
2000, 2005, 2008, Windows Server 2000, 2003, 2008, UNIX, JAVA, JIRA, HP Service Center, Share point,
Wiki, Lotus Notes, MS Visio, MS Excel
Technical Support Analyst (August 2009 – March 2011)
IBM Global Services Toronto, Canada
Achievements: Worked with IBM at client’s locations setting up their call center/ claim processing infrastructure
from cradle to grave. Increased productivity of customer support by provided call center with automated solutions for
their generic queries. Received great recommendations on Linked In
• Partner with business and IT representatives to initiate, prioritize, refine, improve and enhance IT and
business processes in order to achieve fast paced results for customer with limited resources
• Gained experience in gathering and transforming customer expectations into an actionable product vision
and roadmap
• Lead experience in designing of clients customer facing claims processing web site, modules for in house
software, scheduling backups, maintain the upgrades
• Provided clients with written and verbal communication regarding the setting up of new systems, upgrading
of existing systems, as well providing them with technical and functional design requirements
• Administered with project manager bugs/issues creating weekly reports, providing explanation and estimates
to the clients, documenting the estimates and fixes
• Successfully communicated and coordinated with departments across the organization, Project
Management, QA, Program Management and IT to gather business requirements and consult with
development team for prioritizing and estimation
• Develop and execute plans to check working of end to end solutions within tight deadlines and in an
extremely fast paced environment
• SKILLS: Software Management, Project/Application/Environment support, Process Management,
Information Technology Management, Vendor Management, Disaster Recovery, Enterprise Architecture,
Requirement Analysis, Change Management, Documentation, .NET 2.0, MYSQL, LINUX, Windows Server
2003, Linux, Exchange, PHP, Drupal, BugZilla
Software/Support Developer (April 2008 August 2009)
TekSystems MSC, Montreal, Canada
• Key Achievements: Worked as a support developer for client Cigna insurance company receiving great
reviews for quality work from clients and managers, got best scores among the support team for yearly
performance evaluation 2009. Developed tools to validate claims coming from 3 rd party vendor causing
SEV’s, decreasing the response time for resolutions. Recognized by team members for technical and team
skills on Linked In
• Designed and documented technical specifications (Functional Requirements, Application Development
Specifications, Programming Guidelines Specifications) for new and existing projects, based on analysis of
Business Requirements or System Change Requests
• Resolve defects during software release on acceptance / staging environments, maintain their
documentation using HP Quality center
• Fulfill SLA’s (Service Level Agreement) while catering clients requests though vantive ticketing (CRM
Software), helped in resolving on numerous highest severity issues within SLA
• Mentored team with different backgrounds to support applications with .NET and JAVA, here by increasing
the team’s bandwidth and improving division of workload
• SKILLS: Project/Application/Environment support, Process Management, Enterprise Architecture,
Requirement Analysis, Functional Requirements, Scrum, ITIL, Documentation, .NET 1.1, 2.0, DB2, MS SQL
Server, Web Services, SLA’s, Ticketing
Software Developer (January 2008 – March 2008)
Nakisa Inc., Montreal, Canada
• Designed and developed for modules in .net and Java while continually completed heavy workloads under
extremely tight deadlines
• SKILLS: .NET 2.0, JAVA, Share point, Rational Clear Case
Research Assistant (May 2005 December 2007)
Dept. of Computer Science, Concordia University, Montreal, Canada
• Researched on a semantics text based search, developed a text extractor to extract textual information from
the academic documents
• SKILLS: Research, JAVA, PHP, Linux, Unix, Windows 2003
Software Engineer (June 2002 – December 2004)
Foxy Solutions Inc., India
• Assessed and fulfilled customer needs and performed requirements analysis, software development
• SKILLS: Customer Facing, Requirement Gathering, Project Development, .NET 1.1, PHP, Linux,
EDUCATION
Masters of Computer Science, Concordia University, Canada, December 2007
Bachelors of Computer Application, Panjab University, India, May 2002
CITIZENSHIP
Canadian Citizen
Linked In Recommendations
7 people have recommended Krishma
"Krishma brings about a calm, insightful, and selfless approach to supporting and growing business critical
IT applications. A phenomenal team player, Krishma brought the right balance of enforcing business
controls to the work, and ensuring business deliveries take place. Perhaps most impressive of all was her
focus in times of urgency, and not partaking in the "blame game" when many others would give in to the
temptation. I'd be delighted to work with Krishma again."
Peter E. Rode, was Krishma's client
"Krishma is a great team player, is not afraid to tackle new types of development problems and to date I
have not met someone who approaches work with the level of positivity she consistently brings. During the
2 years I worked with Krishma she was able to successfully multi-task on a number of core responsibilities
that spanned multiple technologies and disciplines. She quickly became a go-to person for several different
roles within the organization including business analysts, test lead, software development lead, audit
manager and the director of operations. Krishma was a vital member of the team and proved to be key to
our success!"
Raj Kotecha, IT Architect, IBM Canada, managed Krishma at IBM Global Services
"I had the pleasure of working alongside Krishma for over a year. Krishma has a stong grasp of our client's
business as a 'subject matter expert’ and with high level of commitment, she has provided value added
service in an efficient and effective manner. Krishma always maintained an excellent attitude despite
peaking pressures or needing to work long hours. Krishma always put 100% into every project she
completes with utmost integrity and she consistently demonstrates strong problem and resolution skills.
When the team is under time pressure, Krishma is always willing to accept additional responsibilities to
assist the team. Krishma is a team player, reliable and punctual."
Thi Guerrero, Office Manager (Claims Supervisor), IBM Canada Ltd., worked with Krishma at IBM
Global Services
"Krishma is a well-organized and detailed oriented analyst. Krishma worked diligently and ensured that all
of her deliverables were always completed on time. She has a very positive attitude and was always willing
to accept additional responsibility. It was a pleasure working with Krishma on my last project and I have
no hesitation in recommending her, as she would be a valuable asset to any organization."
Mila Levit, PMP, Functional consultant - Oracle Package Application Services, IBM Global
Services, worked directly with Krishma at IBM Global Services
"During my work with Krishma, she established herself as a solid developer with both technical and
business knowledge of the company. I should also point out that even in times when she had a lot on her
plate she would always suggest helping if she saw that there was an opportunity to do so even if it was at
her own expense. I highly recommend Krishma for any type of software development project."
Arseny Persik, Technical Support Analyst, IBM Global Business Services, worked directly with
Krishma at IBM Global Services
"Krishma is a real professional who is not only strong technically but always delivers on time. Would be
happy to work with her again sometime in the future."
Robert Kellestine, Facility Manager/Project Manager, Computer Horizons/TEKsystems, managed
Krishma indirectly at TEKsystems
"Krishma was smart, hard worker, organised, team player, very friendly."
Nacer Tagziria, ETL Developer, Tek Systems, worked directly with Krishma at TEKsystems
Recent Awards/Recognitions