Executive Housekeeper

Marceline Kostro Cell: 305-***-****

**********@*****.*** Key Largo, FL

Executive Housekeeper

Extensive experience of providing guidance and direction to subordinates, including setting

performance standards and monitoring performance.

Fluent in multiple languages

Skills Summary

Knowledge of English, Russian, Polish languages Excellent Presentation Skills

Conduct Professional Development Training Successful Project Leader

Ability to obtaining information from all relevant sources Proficient in MS-Office, Opera PMS

Employment Experience

• Interview, select, train, supervise, scheduling, and direction of all housekeeping and

laundry personnel.

• Directs housekeeping services to ensure hotel rooms, hallways, meeting rooms, back-of-

house, and other facilities are maintained in a clean and safe condition.

• Requires employees to comply with accident and loss prevention programs, SOPs, health

and sanitation standards, and regulations to achieve a high level of cleanliness and guest

satisfaction.

• Responsible for the preparation and maintenance of records and reports related to

employee, daily housekeeping activities, inspections, and inventory.

• Responsible for inventory control and par levels.

• Responsible for acquisition and receiving of all housekeeping supplies and equipment.

• Maintains strict control over all keys, storage rooms, and other applicable security aspects

of the facility

• Responsible for managing and securing lost and found items using approved logs.

• Monitor work orders and submit to Engineering according to hotel procedures. Follow up

on work orders to ensure completion.

• strong knowledge and practice of Hotel Collective Bargaining Agreements

Employment History

Dates Employer Job Title City/State

2013 – Present Ocean Reef Club Executive Housekeeper Key Largo, FL

2011 - 2012 Sonesta Bayfront Hotel Executive Housekeeper Miami, FL

2008 – 2011 Royal Caribbean Cruise line Ass. Chief Hskp. Miami, FL

2006 – 2008 Hawks Cay Resort Villa Ops. Exec. Hskp Duck Key, FL

2001 – 2006 Seneca Hotel and Suites Executive Housekeeper Chicago, IL

Education

Degree Institution Course of Study City, State

BS Odessa State University Economy Odessa, Ukraine

HS Diploma Krakow High School General Studies Krakow, Poland

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