Customer Service Sales

Patricia M. Foley

*** ***** ******, **********, ************ 15202-2841

Phone: 412-***-**** Email: ab823c@r.postjobfree.com

summary: Extensive bookkeeping, accounts receivable, accounts payable,

and collection experience. A focused and goal-

oriented professional with a strong customer service

background, including account reconciliation,

balancing bank accounts and deposits, computer

operations, financial and collateral reports, and

computer software and mechanical applications. A

capable and efficient worker with attention to detail

and excellent communication skills, with a solid

commitment to success and a patient soft skill

approach. A former notary public who was bonded and

insured.

education: Career Training Academy, Pittsburgh, Pennsylvania

Diploma, Medical Billing & Health Insurance Claims

Examiner, 2010

Alfred W. Beattie Technical School, Pittsburgh,

Pennsylvania

Diploma, Accounting I & II, 1972

Avalon Senior High School, Pittsburgh, Pennsylvania

Diploma, General Courses, 1972

externship: Children's Community Pediatrics, Wexford, Pennsylvania

180 Hours, Posting personal payments, scanning checks

into bank, updating reports

2010-2012: Golden Living - CBO, Pittsburgh, Pennsylvania

Accounts receivable specialist/collector, who

performed customer service and collector's duties for

three to five facilities. Met or exceeded preset

goals to qualify for all available bonuses. Made

collections calls, audited residents' accounts, and

performed write-offs or referrals to outside counsel

or advanced collections proceedings. Interpreted

Insurance benefits and did private billing and

reconciliations. Worked closely with FBOC in

assisting facilities at every aspect needed.

1999-2009: AMG Resources Corporation, Pittsburgh, Pennsylvania

Processed A/R applications totaling up to 40M monthly.

Handled collections; balanced lockbox and wire

deposits. Balanced and ran sales reports. Compiled

parts of collateral report and reviewed and mailed

invoices. Made sales adjustments/corrections for

eight plants and three brokerage operations. Tracked

shipments by truck, rail, and barge to justify payment

applications. Found and corrected errors in software

systems. Created spreadsheets of customer accounts to

validate payments. Converted to RIMAS modified

software system in February 2008. Reception and main

switchboard duties.

1982-1999: Meyers Plumbing & Heating Supply Company, Pittsburgh,

Pennsylvania

A/R, A/P clerk/office manager, bonded. Handled

accounts payable, accounts receivable, general ledger

bookkeeping, collection of past due invoices, and

closing/reconciling cash register. Ran, printed, and

mailed statements and reports. Converted operations

from manual to computerized system. Extended,

processed, and notarized bids, bonds, and affidavits.

Ran sales through credit cards and balanced daily

credit sales. Typed and maintained price sheets and

ran all computer reports for accountants from monthly

and year-end closing. Used PFS word processing and

Pick modified bookkeeping software.

1979-1982: Keller Office Equipment, Pittsburgh, Pennsylvania

Billing clerk and accounts receivable clerk.

Responsible for: operating billing machine as well as

taking and expediting phone orders, posting invoices

and checks to ledger cards and coding off paid bills,

matching delivery slips for billing, making daily bank

deposits, balancing petty cash, issuing credits for

returned merchandise, and handling walk-in customers.

Involved phone contact with customers.

1977-1979: New Analysis Institute, Pittsburgh, Pennsylvania

Ran AB Dick printing press: printed news releases and

confidential financial statements, packed new clips

and releases that these documents were created from,

and printed and distributed news letters and press

releases as needed.

1973-1977: Instrument Society of America, Pittsburgh, Pennsylvania

Shipped engineering books and publication worldwide:

duplicated microfilms, cassettes, and overlays;

maintained inventory; did consignment billings for

distributors in England and Japan, including customs

forms; replenished stock; and relieved on switch

board.

memberships: Pennsylvania Association of Notaries; Notary Public until

May 30, 2011

skills: Computer Accounting and Tracking Software, Excel, and Medical

Billing and Storage Software

honors: CTA President's Awards, CTA Director's Awards, CTA Attendance

Certificates, and CTA Soft Skills Completion

Certificate

Contact this candidate