Customer Service Human Resources
Resume:
Ceaser Simmons Johnson
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*** ******* ****, ******, ******* 31087
Phone 478-***-**** * Fax 478-***-**** * E-mail **********@*****.***
Qualifications: *Coordinate office management and procedures
*Customer Service Oriented
*Knowledge of insurance claims and procedures
*Manage and supervise Human Resource Activities
Education Shorter University Rome, Georgia
Degree: BBA Business Administration
Graduation: May 2013
Middle Georgia College, Cochran, GA
Degree: AS Business Administration
Graduation: May 2011
Experience July 1, 1998 - Present
Georgia WIC Program - Washington Co. Health Department
Office Manager Georgia WIC Program
. Work WIC Clinic - Certify clients for approval for WIC
program. Verify proof of identification, proof of
residency, and proof of income. Each client is asked to
report name, address, income, residency, and
identification, Medicaid or other income, immunization
and all other needed information. Process the client
information, print vouchers (checks) for each client
that are assigned by Nutritionist. Balance voucher
inventory daily to ensure that all voucher checks are
accounted for accurately. Complete voter registration
for clients, Mail correspondence, and file all needed
information.
. Provides on-the-job training for all new employees,
Train all staff quarterly on policies and procedural
changes for the organization using PowerPoint
presentations and other training materials. Attends
meetings for new policies updates and/or revisions.
Official leave keeper, receives and verifies travel
expenses, order supplies, and handle complaints.
Oversees human resources activities, and schedule
interviews for hiring new employees.
. Maintained Inventory for equipment inventory for 8 years
with over 2000 items. Labeled new equipment, surpluses
old equipment and maintained proper documentation to
accounted for all equipment. Document information from
invoices into the state equipment system, to include
invoice number, serial number, state assigned numbers,
price paid, condition and where equipment was going to
be delivered. Prepared correspondence to be sent to the
State WIC Office for equipment. Verifying separately,
state purchases and local agency purchase. Kept
appropriate records separately and verified all
equipment that was over $1000 on different listing for
audit purposes.
. Coordinates office procedures to ensure productive
customer services and serves as the liaison to the
Nutrition Service Director for the training of WIC
Clerical staff within the 13 counties within the
District with at total caseload of over 19,000
participants.
. Audit clinic sites semi-annually to check performance,
customer relations, voucher reconciliation and quality
control, schedules appointments, observes clinic
functions and operations to analyses changes needed to
improve clinic flow and customer service.
. Provides input on budgetary needs for the operation and
maintained Inventory for equipment inventory.
August 1993 through June 30, 1998
Dr. Patrice D. Boddie
Claim Specialist/Supervisor
. Coordinated office procedures and filed medical claims.
. Knowledge of medical terminology
. Assisted Physician with pap smears, cardiac EKG's,
emergency room admissions, hospitalization and other
test performed.
. Received, posted payments and insurance adjustments to
client accounts.
. Collected co-payments, cash and checks for service
provided. Resubmitted all denied claims to ensure
reimbursement to the Doctor.
Ceaser Simmons Johnson
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670 Simmons Road, Sparta, Georgia 31087
Phone 478-***-**** * Fax 478-***-**** * E-mail **********@*****.***
References Jacquelynn Nelson
953 Barrows Ferry Road
Milledgeville, GA 31061
*************@*****.***
Dr. Patrice Boddie
240 North Wayne St
Milledgeville, GA 31061
*********@*****.***
Chandrea Mays
5191 Columbus Road, Suite B
Macon, GA 31217
******@***.*****.**.**
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