Customer Service Manager

Location:

Posted:

January 02, 2013

Veronica M Raya

Pomona, CA

*************@*****.***

Objective: Loyal, dedicated person who works well with others. Experienced in customer

service and management. Seeking a position where these skills can benefit the

company.

Skills and Abilities:

Bilingual in Spanish

Marketing and Promotions

Supervise Staff

Collections

Credit Consolidation

Customer Service

Good organizational skills

Outstanding leadership skills

Strong sense of responsibility

Experience: LA Cash Advance Pomona, CA

Branch Manager Aug. 2007 to Nov. 2010

Managing a payday advance company that consists of opening and closing

new loans. Handling large amounts of money, processing bank deposits,

solving customer problems, and marketing. Persuading customers to re-

advance loan or take the loan amount they qualify for. Budgeting the company

expenses to save money and increase profits.

McDonalds Pomona, CA

Cashier/Crew Trainer Apr. 2004 to Mar. 2005

Train new employees how to operate the cash register, cooking and preparing

the food. Informed new hire of rules and regulations of the company, assisted

on the cash register and answered any questions that customers may have

about the menu.

Education: P.U.S.D Adult and Career Pomona, CA

Office Technology Program Jan. 2007-June 2007

Ontario High School Ontario, CA

General Education Sept. 2002- June 2006

References: Available upon request