Customer Service Sales

Location:

Lansdale, PA, 19446

Posted:

January 02, 2013

Contact this candidate

Resume:

OBJECTIVE

Obtain a professional entry level position.

SUMMARY

Graduate with hands on experience and skills in customer service, project

team leadership, and operations team training gained through work

assignments and leadership roles in group projects. Strong abilities to

rapidly learn, adapt, and perform successfully in new environments,

organizations, cultures and systems, developed and demonstrated through

semester abroad in Asia.

EDUCATION

Temple University, Fox School of Business, Philadelphia, PA

Temple University Japan, Tokyo, Japan Spring 2010

Major: Marketing GPA: 3.1 Dean's List: Spring 2009

Bachelor of Business Administration, Graduated: January 2011

INTERNATIONAL EXPERIENCE

Temple University Japan, Tokyo, Japan, Spring 2010

Study abroad program with focus on international business. Experience

gained and skills developed in:

. Enhanced cultural awareness, appreciation, and sensitivity

. Interpersonal communication skills, sometimes despite language barriers

. Perseverance in spite of chaos and confusion

. Increased self-confidence, initiative, and independence

EXPERIENCE

Molly Maguire's Irish Restaurant and Pub, Lansdale PA

January 2012-present

(1) Server and (2) Food Runner positions

. Achieve customer satisfaction through exceptional service, offering

suggestions, receiving orders, processing payments, and asking for

feedback.

. Ensure that dishes are properly plated and garnished before being

promptly delivered.

. Maintain exceptional store presentation through attention to detail.

. Resolve customer concerns in a timely and satisfactory manner.

Panera Bread, North Wales PA May 2006-

January 2010, April 2010

(1) Associate Trainer, (2) Via Panera Coordinator, and (3) Pro Team

. Trained over 30 sales associates and 5 managers-in-training to company

standards and new product roll outs.

. Assured other bakery associates followed steps of service and facilitated

communication between production and service zones by performing the

Bakery Zone Leader role.

. Ensured customer satisfaction through offering suggestions, receiving

orders, processing payments, and resolving issues at a quick-casual

dining establishment.

. Performed 2 week store opening as Pro Team (new store launch team) member

and trained new store staff at Wynnewood, PA location.

Donatos Pizzeria LLC, Lansdale PA

July 2005-April 2006

Delivery Driver

. Completed order deliveries to customers within half hour delivery target

on average 24+ out of 25 deliveries.

. Prepared dough by thawing and proofing.

. Ensured safe cash handling through deposits.

EXPERIENCE continued

Spencer's Gifts LLC, North Wales PA

July 2003-June 2005

Sales Associate

. Ensured customer satisfaction in a unique retail environment focused on

entertainment and excitement.

. Created 24+ store displays by assembling and tastefully arranging