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Customer Service Human Resources

Location:
Bernie, MO, 63822
Posted:
January 02, 2013

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Resume:

Tracy a. wishon

**** ****** **** ***

Bernie, MO 63822

573-***-**** ab81zh@r.postjobfree.com

PROFILE

Detail oriented, self-directed professional seeking a position in which to

utilize excellent follow-up skills, highly organized with strong computer

skills. Proven ability to analyze, coordinate and complete multiple

priorities Focus on building quality relationships with clients,

management and other employees.

CERTIFICATIONS AND LICENSURES

Missouri State Board of Nursing License Number 200-***-****/Practical

Nursing

PROFICIENCIES

Customer Service Supervision Skills

Healthcare Recruiting Fundamentals

Research Web based Databases

Executive Office Skills Leadership

Sales and Marketing Strong Computer Skills

Accounting (Quickbooks/Quicken) Multitasking Capabilities

Project Management Home Office/Telecommuting

Conflict Resolution Lead Generation

Quality Assurance Organization

EMPLOYMENT HISTORY

FERGUSON MEDICAL GROUP- Sikeston/MO 2012 - Present

Training and Support Nurse (EMR, Surescript)

Training on GE Centricity EMR System for 100+ employees

Extensive support provided for employees, including offsite clinics

Troubleshooting system and liasion between GE and Ferguson Medical Group

Generating reports necessary for Meaningful Use Compliance

Conducted ongoing training sessions to keep current on GE upgrades

REGIONAL STAFFING GROUP (Healthcare Division) - Virtual Office/MO 2007 -

2010

Healthcare Recruiter, Educational Director/Owner - Nationwide

Healthcare Staffing Firm

Identify and recruit qualified healthcare professionals for nationwide

travel, per diem and/or permanent assignments

Extensive customer service and conflict resolution throughout candidate

process

Travel contract duties including housing accommodation, airfare, rental car

and relocation area packages for various cities

Generating candidate leads through existing contacts, networking, job

boards and resume databases

Demonstrated ability to source, recruit and have continuous relationships

with candidates

Conduct employee orientations, coordinate CEU requirements, in-service and

all other training deemed necessary

HEALTH CARE SYSTEMS, INC. - MO

2005-2006 & 2011-2012

LPN Charge Nurse

92 bed Skilled Nursing Facility with Alzheimer's Unit

Supervision of 4-8 nursing personnel with respect to accountability of

performance, safety and scope of practice

Evaluate nursing interventions, chart nurses notes in an informative and

descriptive manner, update medical records

Execute physician orders in a timely and accurate manner

Provided direct patient care through nursing process, covering 65-80 LTC

residents per shift

WESTERN GAME & GOURMET- Virtual Office/ MO 1999 - 2003

Owner/Operator

Food Brokerage Firm, distributor of game meats and gourmet foods to

restaurants/food service institutions throughout the United States

Administration, sales and operating functions on a daily basis of a Food

Brokerage Firm operated out of home office

Extensive customer service, follow-up, contract negotiations on an ongoing

basis

All accounting functions including, A/R, A/P, collections, payroll and

budgeting

Development of company website, advertising materials and sales catalog

LITTLE TIKES COMMERCIAL PLAY SYSTEMS - MO 1996-2000/1995-1996 Temporary

Employment

Buyer - 1999-2000

Leading national manufacturer/distributor of commercial playground

equipment, toys and educational materials for children, a division of

Rubbermaid, Inc.

Negotiate pricing, discount terms and transportation arrangements for

material and merchandise

Interview and work closely with vendors to obtain and develop desired

products

Authorize payments of invoices or return of merchansize

Confer with department personnel to obtain information about inventory

needs and preferences

Computerized inventory system to organize and locate inventory

Examine, select and purchase at the most favorable price, merchandise

consistent with quality, quantity, specification requirements and other

factors.

Analyze and monitor sales records and economic conditions to anticipate

buying patterns and determine inventory needed

Human Resources Administrator - 1995-1999

Responsible for administrative duties for Vice-President of Human Resources

with complete accountability of confidentiality

Employee enrollment in company benefit packages, conducted employee

orientation programs

Researched and resolved discrepancies with confidentiality, responded to

management/employee issues on Human Resource matters.

Ensured that employment offer letters, payroll status changes and other

benefit forms were processed in an accurate and timely manner.

Effectively maintained FMLA/STD/LTD records and acted as liaison between

employees and various doctors and insurance/benefit providers

Processed all terminations, COBRA, FMLA and other employee changes by

verification and accuracy.

Coordinator/Chairperson of company picnic, service award luncheons/dinners,

Christmas party for 1000+ associates and families, including location,

dates, events, preparation, purchasing gifts for 300+ children and staying

within budget guidelines for each event.

EDUCATION

Practical Nursing Sikeston,R-6 District Practical Nurse Program

Business Management Curriculum, 43 credits Mineral Area College,

Park Hills, MO

Arcadia Valley High School Graduated January 1990 in Early-Out

Program

PROFESSIONAL ACTIVITIES

Southeast Missouri Health Network (Healthcare Provider)

Member-Board of Directors 2007-2010

Finance & Planning Committee 2007-2010

Reference Available Upon Request

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