Customer Service Administrative Assistant

Natalie Cardoze

*** *. ***** **.

Glendora, CA **740

Home Phone Number: 626-***-****

Cell Phone Number: 626-***-****

Email: ********@*****.***

Experience

**/**** – 6/29/12 (laid off due to the department

closing)

City of Glendora

Redevelopment and Housing Department

224 N. Glendora Ave., Glendora, CA 91740

Full Time Sr. Office Assistant $3,784/Month

• Provided clerical support to a staff of six.

• Answered phones and routed as necessary.

• Opened and distributed mail.

• Filed.

• Typed a variety of documents in draft and

final form.

• Served as the Business Improvement

District (BID) secretary.

• Maintained an active database of BID

members in Excel and merged the database

to produce mailing labels for bi-monthly

mailings.

• Provided information on various programs.

• Set up and maintained client information in

Access and merged the database to prepare

annual recertification letters, envelopes and

file folder labels.

• Prepared Quarterly Drawdowns for

reimbursement from the State for both

Administrative and Project costs.

• Prepared Quarterly Performance Reports to

the State.

• Processed requisitions for Purchase Orders.

• Prepared invoices.

• Tracked status of invoice payments.

• Ran budget reports.

• Assisted with budget tracking.

• Reported computer and office equipment

issues.

• Ran errands.

• Ordered and maintained office supplies.

• Served on Employee of the Year committee.

• Served on the Employee’s Association

Social Group committee.

• Designed flyers.

12/2005 – 10/2007

City of Glendora

Redevelopment and Housing Department

224 N. Glendora Ave., Glendora, CA 91740

Part Time Office Aide IV $15.19/Hour

• Provided clerical support to a staff of three.

Experience (continued)

• Answered phones and routed as necessary.

• Opened and distributed mail.

• Filed.

• Typed a variety of documents in draft and

final form.

• Provided information on various programs.

• Set up and maintained waiting lists.

• Processed requisitions for Purchase Orders.

• Prepared invoices.

• Tracked status of invoice payments.

• Ran budget reports.

• Assisted with budget tracking.

• Reported computer and office equipment

issues.

• Ran errands.

• Ordered and maintained office supplies.

4/1996–2/2005

City of Monrovia

Monrovia Public Library

321 S. Myrtle Ave., Monrovia, CA 91016

Library Office Supervisor/Circulation Supervisor

$3,400/Month

• Administrative Assistant to the Library

Division Manager and two Senior

Librarians.

• Served as the secretary to the Library Board

and Friends of the Library.

• Interviewed, hired, trained, supervised and

evaluated 10 part-time Library Clerks, two

full-time Administrative Clerks and

volunteers.

• Served on interview panels for various oral

boards for other Cities.

• Provided customer service to library patrons

in person and on the phone.

• Resolved the more complex customer

service issues.

• Served on the Volunteer Committee,

Wellness Committee and Recycling

Committee.

• Handled accounts that were sent to the

City’s collection agency.

• Opened and distributed mail.

• Filed.

• Designed a variety of publications and

flyers.

• Maintained a variety of accounts and

initiated payment on invoices.

• Refunded staff out of petty cash and

replenished as needed.

• Designed various spreadsheets.

• Budget tracking.

• Coordinated purchases of office equipment

and furniture.

Experience (continued)

• Ordered and maintained office supplies.

• Reported building maintenance issues.

2/1991 – 4/1996

Monrovia Public Library

321 S. Myrtle Ave., Monrovia, CA 91016

Senior Administrative Clerk $3,230/Month

• Administrative Assistant to the Library

Division Manager and two Senior

Librarians.

• Served as the secretary to the Library Board

and Friends of the Library.

• Provided customer service to library patrons

in person and on the phone.

• Opened and distributed mail.

• Filed.

• Designed a variety of publications and

flyers.

• Maintained a variety of accounts and

initiated payment on invoices.

• Refunded staff out of petty cash and

replenished as needed.

• Designed various spreadsheets.

• Budget tracking.

• Coordinated purchases of office equipment

and furniture.

• Ordered and maintained office supplies.

• Reported building maintenance issues.

TECHNICAL EXPERIENCE

• Typing speed is 82 wpm.

• Microsoft Word 2010; Excel, Microsoft

Outlook; Microsoft Publisher; PowerPoint;

and Access.

Contact this candidate