Customer Service Manager
Resume:
JULIAN MICHAEL GONZALES
*************@**.***
**** * ****** ***** *******, West Covina, CA 91791
PROFESSIONAL SKILLS SUMMARY
Well respected for ability to take initiative, multi task and manage projects. Excellent organizational,
communication and customer service skills. Strong management and administrative skills combined
with strong sales skills. Attentive to detail, able to quickly and effectively prioritize workload to meet
deadlines, and an independent thinker. PC & Apple Mac proficient with Microsoft Office Suite (Word,
Outlook, Excel, PowerPoint), iMovie, Photoshop and other specialized software products.
RELATED PROFESSIONAL EXPERIENCE
TONI&GUY USA
Santa Monica, CA Feb 2009 – Aug 2011
Operations Manager
Held a series of increasingly responsible administrative, and management positions.
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Managed / trained customer service & retail coordinators to company customer service
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standards.
Driving retail coordinators to meet monthly retail goals.
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Worked on strategizing effective methods to recover and eliminate lost profits.
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Monitored retail/internal inventories and purchasing supplies as needed.
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Conducted general bookkeeping, and payroll processing.
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Built Powerpoint presentations for new student orientation.
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Planned meetings with presidents and marketing directors to discuss methods maximize
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business potential.
Built rapport with present clients contacting them frequently via e mail and phone regarding
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tuition and other enrollment matters.
Filed student financial contracts and information as well as business financials.
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Assisted Academy Manager with miscellaneous tasks, managing Outlook calendar, conducting
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new hire interviews, processing new hire paperwork, and co coordinating annual company
events.
Piloted and streamlined financial recording operations and Excel record sheets.
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Equinox Fitness
Pasadena, CA Dec 2011 to Present
Customer Service Representative
• Working directly with the customers assisting them with any needs or questions that they may
have while upholding superior company service standards.
• Processing credit card transactions for personal training, Pilates, and other club services
offered.
Booking and maximizing spa schedule financial potential.
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Working with General Managers, Fitness Managers and other department managers to
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maximize profitability and efficiency.
Answering phones, screening and directing calls to appropriate points of contact within and
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outside the club.
Updating account info such as billing EFTs, contact info, and investigating any discrepancies.
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