Customer Service Sales

Laura S. Dieringer

(***) –***-**** **************@*****.***

Professional Objective:

Highly motivated individual seeking to obtain an opportunity with your company where my diverse business background and qualifications will be of value.

Qualification Summary:

• Offering a successful background of experience, training and achievements in business/operations management, staff supervision & training, project

oversight, sales, marketing strategies, new business development, customer satisfaction, administrative/office management, record and files and

implementing policies and procedures.

• Proficient in planning and completing projects to high standards in time critical situations.

• Strengths include excellent leadership, organizational and problem solving skills.

• Proven ability to quickly grasp client needs and implement successful strategic plans.

• Easily establish and cultivate productive business and customer relationships.

• Consistently received outstanding performance evaluations in all positions held.

• Computer proficient: Word, Excel, Internet and e-mail.

Professional Experience:

Telrite Corporation, Covington, Georgia *Field Rep. Support* January 2012 –Current

• Assist direction of Compliance Department to all new Field Reps and Senior Management

• Process all new hire representative, including background checks, and credentials

• Order inventory for field use

• Balance all expenses related to field support along with petty cash

• Coordinate all remote and local training classes

• Process travel expenses and billing to appropriate accounts

Matheson Tri Gas-Distributor, Morrow, Georgia *Logistic Coordinator* August 2010 – October 2011

• Demonstrated proficiency with a customer inventory management system

• Interfaced with and managed orders between multiple manufacturing and depot locations for a large gas company

• Worked within the DOT regulations to organize shipments of hazardous materials

• Managed office operations for one manufacturing location of a multi-facility manufacturer

• Coordinated with multiple vendors for materials for existing orders and inventory

Best Insulation-Sales & Admin Stockbridge, Georgia *Administrative* November 2008 – May 2010

• Reported directly to VP of Sales for event planning, sales meeting, travel, etc.

• Payroll/Commission

• Support Sales Staff with all current and new sales proposals

• Inbound and Outbound calls

INTEGRATED SUPPLY NETWORK-Wholesale Distributor, Stone Mountain, Georgia * Sales/Territory Manger * May 2003 – August 2008

• Assumed accountability for managing a major account with corporate client.

• Support Product Manager in selecting Heavy Duty tools and pricing in 70 stores nationwide for one client as well as assistance with various other

automotive accounts.

• Contribute to all phases of event planning and visual merchandising/display of products at stores.

• Commended by various corporate clients for proficiency in managing assigned accounts.

• Apply leadership skills to ensure quality of all products and services to customer satisfaction.

• Evaluate and resolve customer service issues in a timely and efficient manner.

• Ensure proper operation of Receiving Department, including creating purchase orders directly from vendors.

• Conduct reporting of monthly sales performance to Regional Sales Manager.

• Arranged all training clinics for new merchandise and placement of tool trailers to promote new business

BELK DEPARTMENT STORE-Retail, Snellville, Georgia * Area Sales Support Manager * May 2001 – February 2002

• Hired as Sales Audit Representative and promoted to Area Sales Support Manager due to outstanding performance and leadership abilities.

• Supervised, trained, scheduled and motivated 40 store employees to achieve maximum performance.

• Emphasized customer service and quality of all business activities on continuous basis.

• Oversaw merchandise markdowns, payroll processing and problem solving.

• Ensured accurate balancing of safe and daily deposit in accordance with established procedures .

EVANS/RICH’S,-Retail Stone Mountain, Georgia * Office Manager * September 1993 – January 2002

• Promoted from Customer Service Agent to Office Manager due to outstanding performance.

• Supervised and motivated 15 employees in Customer Service Department in all aspects of their duties.

• Assumed leadership accountability for Telecommunication Department, increasing sales from $10,000 to $100,000 in one year.

• Processed commissions, payroll and associated paperwork

• Applied leadership skills to develop and implement highly successful Telemarketing program.

Education:

• LEAN Manufacturing Training

• Various other company sponsored training including Customer Service and Quality Control.

References available upon request.

Contact this candidate