Manager Software

Glen Durdik

*** ******** **. * - **** Jefferson, New York 11777

917-***-**** - *******@***.***

QUALIFICATIONS

Solution-focused, team-oriented Help Desk Analyst with broad-based

experience with extensive knowledge of all things Macintosh. Hands-on skill

in the successful implementation of highly effective helpdesk operations.

A broad understanding of computer hardware (Mac and PC) and software,

including installation, configuration, management, diagnostics, and

support.

TECHNICAL SKILLS

. Mac OS X . IOS . Microsoft XP / 7 . Open Directory . Active Directory .

All lines of Apple hardware . Various Dell desktops and laptops . Scanners,

printers and digital cameras from various manufacturers . SMART board and

Mimio interactive white boards . MS Office 2011 . MS Office 2010 . iLife .

iWork . Apple Utilities, Adobe Acrobat, Outlook, Entourage, Adobe Creative

Suite (working knowledge) . Tech Tool Pro . Drive Genius . Disk Warrior

. McAfee Antivirus . Virus Barrier . Ghost . DeployStudio . Blackberry

Basics. VMWare Fusion

CERTIFICATIONS

Apple Certified Macintosh Technician for six years. (ACMT)

(Formerly Apple Certified Desktop Technician before above title for three

years)

PUBLICATIONS

. iLife '11 - Made Simple (Apress)

. Essence of Series on iLife, iWork and Mac OS 10.6 (Amazon.com)

EMPLOYERS

September 2003 - August 2011

LAN Support Technician, Brentwood Union Free School District

CSDNET, Inc.

In charge of 600+ Dells and numerous printers in four schools

across the school district. Provided level I and II support for

PC hardware. Responsible for maintaining 150 networked Macs and

three Xserves to support them. Provided level III support for

all Mac hardware, software and server issues.

. Resolved local network, switch and wireless issues.

. Install new hard drives and memory.

. Used Ghost, ARD and DeployStudio to update and image.

. Setup presentation hardware (Mac and PC) and monitored

guest speakers to ensure no issues were encountered

. Taught new IT personnel and teachers how to use new

hardware and software in their classrooms.

. Install and configure new printers when needed.

. Assist teachers with upgrade to OS X and applications

found on their new Macs.

. Configure and install Airport Base Stations.

February 2003 - June 2003

Manager, In-house Repairs

Novaworks Computer Systems, Inc.

Responsible for all paperwork related to Apple warranty repairs.

Perform In-house repairs on Macintosh portables and desktops.

Assist in the dispatch of technicians for field calls. Perform

expert on-site service when needed.

February 2001 - Present

Freelance Macintosh Consultant

Diagnose all hardware, software and OS problems. Assist in

installations of software and hardware. Guide Mac OS upgrade

path to Mac OS X and help in the purchase process. Familiarize

user with iApps.

March 1996 - January 2001

Technology Support Specialist for the Macintosh

St. John's University

Troubleshoot all hardware, software, or OS problems on the Mac.

Every semester taught small groups of computer lab workers on

how to use the Mac and its software. Created documentation on

how to use Mac OS 9 and Microsoft Word.

. Network Configuration - Configuration of each Macintosh

for network use and optimize for DAVE to gain access to NT

servers.

. Printer Setups - Responsible for daily functionality and

print queues of HP, Epson, and Tektronix printers for all

locations, including PC.

. Responsible for all hardware upgrades for Macs in the

Microlabs and classrooms. Supervised new Mac rollouts.

. Managed two computer labs (200+ PCs) and several

classrooms. Supervised about ten student workers.

January 1994 - January 1996

Classroom Manager

St. John's University

Manage the daily operation of the Macintosh Classroom.

Troubleshoot and repair all Macs. Test and install new software.

Upgrade image and hardware when needed. Supervise classroom

assistants.

EDUCATION

Master of Business Administration - International Finance

St. John's University January 1996

Bachelor of Science in Accounting

St. John's University May 1993

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