Customer Service Years Experience

Jenifer Renee Goss

* **** **** ******, **********, GA 30642

*******@*****.*** 706-***-****

OBJECTIVE

To obtain the chance for a challenging yet rewarding job experience.

EDUCATION

Georgia Military College Milledgeville, GA

Associate of Science in General Studies May 1999

GPA: 3.20/4.00

WORK EXPERIENCE

Tax Associate Greensboro, GA

H&R Block November 2011-April 2012

• Prepared 1040, Tax Credit, Extension, and Itemization forms for clients

• Calculated depreciation amounts on items of value

• Received and applied payments to Accounts Receivable

• Insured cash drawers balanced at end of each day

• Investigated and resolved customer complaints

Marketing Associate Eatonton, GA

A2B Taxi and Delivery July 2011-October 2011

• Visited area Chambers of Commerce and promoted business

• Publicized services offered at area businesses

• Accepted calls and arranged pick-ups and deliveries

• Maintained log of services provided for clients

Paraprofessional Greensboro, GA

Greene County Board of Education June 2003-May 2011

• Assisted teacher in administering lesson plans

• Instructed 15 students daily in character building, math, science, reading, computer, and

daily living

• Incorporated use of technology using Smartboard

• Kept and protected confidential student information and grades

• Participated in regularly scheduled faculty and department meetings

• Coached students during Special Olympics

CERTIFICATIONS/LICENSES

• Georgia Work Ready Certificate/Silver

• Georgia Educator Paraprofessional Certificate

• Ethics of APA Accounting Certificate

• Georgia Tax Preparer’s Certificate

SKILLS AND HONORS

• Proficient in Microsoft Office Suite

• Over 10 years experience in Customer Service and Data Entry

• Military Honors: Good Conduct Medal, Service Medal, Overseas Service Ribbon, Sharp

Shooter Badge with Bar

REFERENCES

Name: DORIS SMITH

Profession: SECRETARY

Street Address: WASHINGTON HIGHWAY

City, State, Zip: UNION POINT, GEORGIA 30669

Phone Number: 706-***-****

Name: DONNA JONES

Profession: MEDIA SPECIALIST

Street Address: 1441 MARTIN LUTHER KING DRIVE

City, State, Zip: GREENSBORO, GEORGIA, 30642

Phone Number: 770-***-****

Name: TAMMI BRINKLEY

Profession: SUBSTITUTE TEACHER

Street Address: UNKNOWN

City, State, Zip: SILOAM, GEORGIA, 30665

Phone Number: 706-***-****

Name: DR. DOROTHY YOUNG-JONES

Profession: DENTIST/ENTREPRENEUR

Street Address: 136 SPARTA HIGHWAY

City, State, Zip: EATONTON, GEORGIA 31024

Phone Number: 706-***-****

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