Service Customer

Tracy L Floyd

**** * ******* **

West Covina, CA 91790

Home Phone 626-***-****

Cell Phone 626-***-****

Email ******@*******.***

OBJECTIVE

To obtain a challenging position utilizing my skills and experience as I learn and grow

with the company.

EDUCATION

Citrus College, Azusa, California

General Education courses

Pasadena City College, Pasadena, California

General Education courses

Ohlone Junior College, Fremont, California

General Education courses

WORK HISTORY

Steve’s Plumbing Service - Continuous

In working for my husband over the last couple of years I have learned to respect how

hard others work and have learned how to better manage his office and turn around of the

incoming and outgoing correspondence.

Plantes Hotel Renovation – June 11, 2008 – February 6, 2012

This company is a Hotel Renovation, Design, & Purchasing Company. My job title was

receptionist but I handled many other aspects of the office than that. I was in charge of

making sure all supplies were ordered and in stock. I helped all departments as they

needed with copies, printing, filing and organization. I was referred to by my coworkers

as the office mom, because there was nothing I couldn’t try to fix or help with when

asked.

Progressive Management Systems – March 6, 2006 – December 6, 2007

In working in the Medical Collections department of the office I have learned how to

handle dealing with various insurance companies as well as the importance of

communicating with all parties when dealing with Hospitals as well as insurance

companies.

CitiBank - September 1, 2003 – January 2006

Working for CitiBank the last two and a half years I have further sharpened my customer

service and mathematic skills. While assisting customer with their banking needs I

learned further how to utilize the computer and its programs to reach the desired affect to

better assist myself and my co-workers in assisting customer to reach and meet their

financial goals.

Vons Companies Inc. - September 18, 1995 – June 10, 2003

Working for the Vons Companies over the last seven years I have been cross-trained in a

number of different departments. Thus allowing myself to become a team player and to

help out in any department as needed to better service the customers.

Over the last three to four years I have assisted the Public Affairs department. I have

been trained on how to address customers concerns and assist stores with company

policies. I am capable of assisting customers with gift certificate orders and can properly

handle product complaints. I am also well trained in all of the computer programs that

are currently in use in Public Affairs.

During my time working with Public Affairs I also assisted as needed with the Vons

Foundation. Sending out correspondence and applications for grants as needed.

Updating the employee database of payroll deductions given to the foundation. Have

assisted with various different projects as needed.

*Time line of service available, upon request.

COMPUTER SKILLS

I am knowledgeable in the following programs:

Access - Customer complaint log and gift certificate tracking system

Concord - A data base of customers with financial privileges attached to their Vons Club

cards.

Customer Care Application - A data base of all Vons Club members.

I am also knowledgeable in Microsoft Word and Excel.

I am knowledgeable as well in QuickBooks program that I use and maintain for Steve’s

Plumbing Service.

CHARACTER

I am a detail-oriented person who likes things to be organized and planned out. I am a

dependable member of any team that I am on and thrive to learn new things from others

everyday.

I have a reputation of integrity and trust when given confidential task. I strive to see all

sides of a situation before I respond to how I will resolve it. I am a go getter and don’t

give up easily. I enjoy making others feel good and seeing my coworkers smile can

brighten my day. I have a high level of respect for authority and the reputation of my

employer is very important to me. I offer empathy and experience in many situations

which allows me to see through someone else’s eyes in various situations.

Contact this candidate