Customer Service High School

JOSEPH POWERS

*** ***** ****** ****** **

EATONTON, GA 31024

Phone: 706-***-****

Cell: 478-***-****

E-Mail: **********@**********.***

Executive Summary

High-energy Manager successful in building and

motivating dynamic teams. Cultivates a company culture

in which staff members feel comfortable voicing

questions and concerns, as well as contributing new

ideas that drive company growth.

Core Qualifications

? Operations management ? Staff training

? Staff development ? Supervision and training

? Inventory control ? Sound judgment

? Policy/program development ? Computer-savvy

? Cross-functional team ? Calm under pressure

management

? Complex problem solving

Professional Experience

November 2012 to Current

Kroger

Milledgeville, Georgia

Grocery inventory controler

Daily control of on hands and inventory.

Described use and operation of merchandise to customers. Placed special

merchandise orders for customers.

Worked as a team member to provide the highest level of service to

customers.

July 2010 to September 2012

Walmart

Eatonton, Georgia

Inventory/In-stock control supervisor

Nightly supervision of unloaders and back room associates. Managed team of

14 professionals.

Operated and maintained power lifting equipment.

Operated and trained associates on network computer systems in side the

company. Maintained tidy work space.

Operated and trained associates on hand held terminals and printing

equipment. Computed sales prices, total purchases and processed payments.

Described merchandise and explain operation of merchandise to customers.

Placed special orders and called other stores to find desired items.

Operated a cash register to process cash, check and credit card

transactions.Recommended merchandise based on customer needs. Recommended

merchandise based on customer needs.

Facilitated monthly and quarterly physical inventory counts.

Replenished floor stock and processed shipments to ensure product

availability for customers.

Delivered excellent customer service by greeting and assisting each

customer. Addressed customer inquiries and resolved complaints.

June 2002 to July 2010

Reorganized the sales floor to meet company demands.

Determined staff promotions and demotions, and terminated employees when

necessary.

Jones construction co.

Eatonton, Georgia

Construction supervisor

Managed team of 11 professionals Daily oversight of job site activities.

Qualified competitive subcontractor bids prior to execution of contracts.

Educated general contractor personnel on the quality standards throughout

the construction process.

Reviewed and investigated Proposed Change Order Requests (PCOR). Assigned

projects and tasks to employees based on their competencies and

specialties.

Accurately provided status information on project progress to the project

management.

Efficiently recorded and rejected incorrect deliveries of material to site.

Monitored the safety of all construction activities, making on-site

personnel safety the top priority.

Coordinated training for the construction teams on site-specific

requirements, techniques and procedures.

Properly maintained all onsite equipment and vehicles.

Education

2010 Central Georgia Technical College

milledgeville, Georgia, United States

Basic Radiography

Completed prerequisite course for radiology program.

Carried a 3.7 GPA for duration of learning.

Had to stop training to devote needed time to job at

Walmart.

Plan on returning to school in 2013

2001 Georgia Military college

milledgeville, Georgia, United states

High school student

High School Diploma

Participated in JROTC.

Played football, baseball and golf.

Excelled in stressful military environment.

Organizations

Member of NRA Since 2004.

Also involved in Ducks Unlimited and QDMA/Wildlife research.

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