Manager Project

CARRIE A. McKONLY

****

Weatherstone Dr Paoli, Pa 19301 . 786-***-**** . **********@*****.***

SUMMARY OF QUALIFICATIONS

Experienced Account and Operations Management Professional with an

extensive background that utilizes strengths in:

. Meeting and exceeding financial profitability expectations

. Event planning and management

. Customer Relations Management

. Client presentations and negotiations

. Training and Development

Demonstrated and proven history of effective operations and account

management skills, partnering with clients such as Walt Disney World,

Universal Studios, NBC Studios, Six Flags Corporation, Cedar Fair

Corporation and the National Parks Services.

PROFESSIONAL EXPERIENCE

Independent Insurance Broker

2010-Present

. Licensed to sell Life/Health/Accident/Annuities in the State of

Pennsylvania. Responsible for securing all sales leads and follow

through until policy is issued.

Feastivities Events, Philadelphia, Pennsylvania

2008-Present

Operations Manager

. Responsible for the successful execution of social and corporate off-

premise events

Merion Publications, Inc., King of Prussia, Pennsylvania

2007-

2010

Retail Event Coordinator

Hired specifically to develop a new division for the company.

Responsible for selling, planning, operating and executing on site retail

events at Hospitals and medical facilities. Secondary duties include

traveling to various medical conferences across the country to represent

the company and discuss the publication and its many facets.

. Researched and qualified over 500 accounts as potential clients.

. Successfully sold, planned and executed over 40 event dates in the

first 6 months of employment.

. Created, implemented and trained employees on the process of retail

events hosted by the company.

. Exceeded all financial goals set for the division. Have grown income

for events division by 85%.

Event Imaging Solutions, Inc., a Kodak Company, Orlando, FL, New York, NY,

St Louis, MO 2001-2007

Midwest District Operations Director and Account Manager

Researched local market, developed, designed, implemented, and supervised

all aspects of the souvenir photography operation. Hired, trained, and

supervised all staff including 12 site managers and over 300 employees.

. Proven ability to work successfully in a self-paced environment with

territory spanning over 7 states.

. Successfully opened over 20 new locations in a 4-year time period,

meeting and exceeding all financial expectations.

. Created and implemented the process used by the company to host events

ranging in size from 500 to 25,000 people, thus creating incremental

business opportunities for the company.

. Honored as Manager Of the Year and numerous Site of the Year Honors

Dial America Marketing, Inc., Orlando, Florida 1999-2001

Branch Manager

Provided guidance to vendor sales representatives resulting in successful

selling of print publications to prospective customers. Training included

sales principles and selling skills development. Developed a strong

rapport with account executives and mentoring relationships with many of

the sales representatives.

. Managed prospect database of multiple accounts: Grolier Publishing,

Scholastic Publishing and Oxmoor House Publishing.

. Collaborated with clients to develop media campaigns that effectively

communicated customer's ideals, branding and products.

. Created and implemented client-specific sales and promotional

techniques utilized by sales representatives to sell print

publications.

Walt Disney World, Orlando, Florida 1998-2000

Concierge and Rooms Operations, Disney's Yacht Club Resort

Responsible for ensuring 100% guest satisfaction for the duration of the

guest's stay at the resort. On a continual basis, arranged and managed

entire trip itineraries for multiple families. Maintained room accounts

for guests for the duration of their stay at the resort.

. Partnered with Convention Services to ensure that business travelers

and convention guests were satisfied with their resort stay.

. Named Project Manager to ensure guest satisfaction when the resort's

themed recreation area underwent extensive rehabilitation for 3

months. Trouble shooter for any guest challenges due to the

construction.

EDUCATION

B.A., Communication Studies, West Chester University, West Chester,

Pennsylvania 1997

Member of Delta Zeta National Sorority. Served as New Member Education

Chair and Corresponding Secretary.

Worked part time to satisfy financial obligations associated with

college.

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