Customer Service Manager
Resume:
Stephanie Carlson
*****************@*****.*** Chino Hills, CA 91709
Objective To obtain a position in a company that offers opportunities for professional growth, as well
as maximize use of my current skills and acquire new ones. Contribute to a company
where my experience and dedication will add value.
Qualifications
• Self-motivated team player that works equally as well as independently with a positive
attitude. Quickly learns new skills and is able to work on multiple assignments under
pressure situation and consistently meets deadlines. Strong dedication to exceed
company goals and objectives.
• Extensive customer service skills
• Dedicated to my work, management and team members
Excellent communication and organizational skills
Certifications Management 1 and 2 Fullerton, CA
Introduction to Employee Law Fullerton, CA
The Law of Business Contracts Fullerton, CA
Finance for Non-Financial Manager Fullerton, CA
Effective Business Presentations Fullerton, CA
Education Don Lugo High School Chino, CA
Experience Payroll, Human Resources and all Accounting
o Job duties included daily payroll entries, reviewing all the accounting including collections and
Journal entries.
o Answered Phones, would help customers with any kind of problems they had and resolved it the
proper way.
o Handled all the insurance paper work for Medical, Workers Comp and anything else that was
handed to me,
o Payroll Taxes, sales Tax.
o Accounts Payable, posted and paid the bills as needed on a daily basics.
o Accounts Receivable, did the billing that needed to get done each day, also would send out
monthly statements to let the
Customers know what was still open on their accounts.
Payroll & Accounting/ Commercial Door Company & Commercial Electric
Pomona, California March 2005 to February 2012
Every day jobs include billing, sending monthly statements, approve, review, and
insure all contracts for upcoming projects, and daily deposits. In addition, my responsibilities
are to keep the company within compliance by making sure that all billing (Prelims) are in
line with state laws and regulations.
Payroll duties include regular and certified payroll for 35 employees, monthly balancing
of all books prior to closing, and managing the sales tax analysis books for all cities.
o Answering Phones at minimum 50 calls a day, assisting customers with questions, concerns, and
service orders/ proposals/ purchase orders.
o Responsible for responding to company received and sent email.
o Ensure filing systems are maintained and up to date
1. Marketing on Constant Contact – Sending out monthly newsletters (via email)
o Weekly reports, AP/AR/ Cash flow Spread sheet.
o Responsible for the month end closing of AP/AR, making sure the reports sync in conjunction with
the cash- flow totals.
2. Familiar with ordering equipment rental.
General Ledger: Report and Account Maintenance.
o
Quarter End and Year End Audit Process
o
Schedule / Dispatch Technicians for jobs.
o
Analytical skills
o
Mechanic Liens, waivers (Unconditional & Conditional)
o
Bank account reconciliation (Checks & Match Credit Card Statements – with the correct posting
o
code.
Daily Cash Flow Management (Match to the reports and the cash flow sheet)
o
Payroll – (Always double check)
o
Follow procedures and maintain documentation the correct way
o
Journal Entry.
o
Maintain a safe and secure working environment
o
Warehouse Manager/ Too Much Fun
Mission Viejo, California May 1997 to 2004
Include all inventory, UPS, shipping and receiving
o
Payroll for 12 employees.
o
Responsibilities HR – (Hiring process including benefits for the new Hire’s and worker comp)
o
Manage AP/AR- Along with the weekly reports
o
Mange the cash flow sheet (make sure before closing the month everything matches)
o
Technology Skills Windows 97, Office 2000, Microsoft Outlook, OnTrac, Quickbooks, ACT, Word. Excel, Osha
Laws, Adobe Acrobat, PowerPoint, FormDoc’s, Constant Contact (Marketing), Peachtree (Business Works),
General Ledger: Report and Account Maintenance, 10-Key by touch.
References
Upon request.
Contact this candidate