Customer Years Experience

Dale Maria Croft-Brown

770-***-****

***********@*******.***

Summary of Qualifications:

. 9+ years experience in billing and auditing

. 9+ years experience in contract review and analysis

. Proven ability to identify and resolve billing and contract issues

. Experience testing TEM web applications

. 9+ years in creating reports and maintaining reports

. 9+ years accounting and finance

. 5+ years handling inventory control

. 5+ years in creating departmental documentation

. Proven record in maintaining excellent vendor relations

. Implement new processes for streamlining workflow and improving

efficiency

Technical Skill:

Microsoft office, Oracle, Great Plains, Bridge Trak, Telsa, Merrill Lynch

Billing Software, Telesoft, Metranet, American Express Purchaser-Express,

Verizon Enterprise Portal,

Premiere Online Portal, Share Point

Professional Experience

DS Waters of America (Crystal Springs), Atlanta, GA

08/07-Present

BILLING ANALYST

. Provide daily A/P Support and a liaison between outsourced TEM and

internal finance department

. Review contractual agreement

. Monitor and track billing issues related to credit and debit

adjustments

. Process weekly funding request for invoices that have been processed,

verified, and approved

. Audit and identify trend changes in locations and make recommendations

. Produce monthly and quarterly Telecom Reports

. Manage billing process for file manipulation

. Continually review and improve processes by automating processes to

ensure invoice generation is accurate and efficient

. Perform billing invoice account audits with various carriers

. Management of tracking system for billing and financial related issues

. Provide support training for end users in various Telecom Portals

. Create process documentation for various departmental functions

. Process online orders through Premiere online and Verizon Enterprise

online

. Manage work orders and approve weekly invoices in Telesoft billing

system

. Create, approve, and receive purchase orders for invoices in Oracle

. TEM(Telesoft) System testing and manage assigned projects

. Troubleshoot and resolve helpdesk tickets in Bride Trak ticketing

system

Premiere Global-Atlanta, GA

10/05-08/07

SR. FINANCIAL BILLING ANALYST

. Contract administration - review contracts for terms, conditions and

billing requirements.

. Billed, reviewed, and audit conference services invoices

. Created and produced monthly invoices for clients

. Manage all customer rates

. Mange revenue commitments and volume discounts setup in billing system

. Manage specialized customer invoice transmittals-IBM, Merrill Lynch

. Setup billing system configuration in billing system, based on client

agreement

. Revenue assurance

. Research and resolve customer and internal department inquiries

related to billing methodology and procedures - invoice audits,

customer report preparation

. Manage creation and delivery of outsourced invoice files

. Manage revenue adjustments (research, process submit and log) - root

cause analysis and recommendation for controls

. Credit Card processing through American Express Sift Software and

Purchase Express

. Assist with bill cycle close - invoice audits, customer report

preparation

. Online Billing (credits/debits, WebEx billing, Place Ware billing,

Dedicated line billing

. Managed and monitored Telsa metering errors and resolved failed CDR's

in Metra Control

KMC Inc.-Lawrenceville, GA

06/01-9/05

COST ANALYST TEAM LEAD

. Analyze and Audit invoices for incorrect billing

. Extensive communication with vendors to resolve issues

. Handle ILEC/CLEC Billing

. Reviewed ASR for accuracy of circuit orders

. Research tariffs and contract agreements for correct pricing

. Reconcile financial reports to insure accuracy of invoice

. Perform cost modeling analysis and variance analysis

. Perform rate analysis on new interconnection agreements

NewSouth Communications - Greenville, SC

NETWORK AUDIT SUPERVISOR

10/99 to 05/01

. Managed staff of 5 employees

. Handled high-level dispute escalation

. Audited and approved ILEC invoices for correct cost and coding

. Performed accrual analysis

. Priced circuits for provisioning

. Approved vouchers for A/P and verified customer payments in Great

Plains

. Researched FCC tariff and interconnection agreements to compare

vendor rates

. Created and revise Audit procedures manual

. Assisted Auditors with month end posting and balancing to General

Ledger

. Analyzed variance reports for loss or gain

. Analyzed ASR request for accuracy

. Worked closing with provisioning and network design

. Prepared yearly employee evaluations

. LEAD NETWORK AUDITOR

. Audited invoices for correct cost from various vendors

. Researched vendor contracts and tariffs for discrepancies

. Posted and balanced to General Ledger Codes

. Analyzed customer orders for accuracy

. Extensive research to compare vendor cost and contract information

. Reviewed customer orders for accuracy

. Handled account reconciliation and analyzed variance report for loss

or gain.

Bell Altantic Nynex Mobile- Greenville, SC

CUSTOMER FINANCIAL SERVICE REPRESENTATIVE

10/93 to 04/98

. Provided product pricing to customers

. Sold feature enhancements

. Approved journal entries up to 100k,

. Received inbound customer calls through auto dialer

. Extensive follow up and problem solving

. Handled courtesy credits and payment arrangements

. Responsible for daily call stats report

. Processed over 100 inbound calls daily

. Resolved verbal and written customer complaints

. Ensured customer satisfaction through analytical problem solving and

follow up

. Entered debit and credit journal entries in system

. Maintained less than 3% delinquency in all assigned accounts

MCI Communications- Dunwoody, GA

CARRIER/NATIONAL RECEIVABLES ANALYST

10/89 to 10/93

. Created monthly spreadsheets for customer accounts.

. Handled accounts collections in excess of 1million,

. Processed spreadsheets in Lotus 123

. Interacted daily with sales force in resolving billing issues

. Actively participated with sales on customer site visits

. Prepared special billing credits for high profile customers

. Managed vendor contracts

Education:

Bachelor of Science in Business Administration, Lander University,

Greenwood SC

References available upon request

Contact this candidate