Management Network
Resume:
KABIR ACOSTA
Mobile - 646-***-****
New York, NY 10033
*********@*****.***
>
OBJECTIVE
To obtain a permanent full time position leading to professional growth
and advancement that utilizes my current knowledge, skills and
education. More than willing to learn and adapt to a company's
environment in order to perform optimally in the Information Technology
Field.
> PROFESSIONAL WORK HISTORY
01/2011 - Present Theory/BBVA - Banco Bilbao Vizcaya Argentaria, New York,
NY.
Network/Systems Engineer
Responsibilities - Plan, implement, deploy and support enterprise-wide
client/server application architecture network infrastructure for
data/voice communications including but not limited to Windows servers
2K3/2K8, Exchange-2K3/2K7/2K10,
McAfee/BES/RSA/SQL/DC/SAN/file/print/app/Cisco, etc...and provide high
availability, reliability and performance for all network server
resources. Run reports and monitor 24/7 LAN/WAN, NOC, DR network
infrastructure via Systems Mgmt tools (WSUS, SCCM, SCOM, OpManage,
OpenManage, Insight Mgmt, BindView, Data Security, etc.) Document and
update the existing infrastructure topology and procedures as well as
future design changes. Routinely audit, analyze and update the network
with low latency and high-end operating requirements. Administrate Active
Directory (Provisioning rights & permission, group policies, OU's,
domains, forests, etc.) Configure/execute backups of all servers and
other mission-critical data sources via Backup Exec/ARCServe. Coordinate
the development, documentation, communication, testing, enforcement and
maintenance of Disaster Recovery (DR) plans. Provide leadership and
coordination for the entire recovery process during testing and real
disasters, including the leadership and coordination of recovery teams
during the process. Various tasks involve working with voice
communications, desktop imaging, server hardware, data center, mobile
recovery and data backup/restoration. Support banking/trading apps
(Bloomberg, Thompson Reuters, BARX etc). Build, configure and implement
servers/laptops/desktops predicated on projects/roll outs. Provide
feedback on testing of software/hardware enhancements and provide/relay
feedback based on experience as front line support. Configure, test and
implement multiple VMware products; Microsoft's Hypervisor & Citrix's
XenDesktop for application and desktop virtualization with HP/Dell blade
and thin client, AMULET technology. Assist helpdesk's escalated support
via telephone/email/remote to all staff levels. Interface effectively
with vendors, contractors and management to ensure smooth and timely
schedule of operations. Communicate relevant activities to management
affected by changes or problems within the IT environment. Analyze
current system's infrastructure, communicate diagnosis and execute
approved infrastructure changes. Perform multiple tasks/projects as
assigned by IT management.
7/2009 - 10/2010 L-3 Communications / D.O.T FAA - Federal Aviation
Administration, Jamaica, NY
Network Administrator LAN/WAN
Responsible for monitoring, maintaining, supporting and upgrading the
IT infrastructure. Primary role is to assure uninterrupted
functionality and availability of mission critical systems and networks
for enterprise consisting of multiple locations, multiple platforms &
multiple OS. Ensured complete adherence to industry wide IT data
security standards. Assisted with evaluation, design and
implementation of future infrastructure enhancements. Administered
critical network and server hardware. Evaluated, installed, maintained,
and provided overall support for LANs and WANs including backbone
components such as routers, switches, servers (Dell SAN's, file, print,
RSA, WSUS, SMS, Ghost, McAfee, etc via SMS and manual adjustments
to patches, fixes and security updates. Maintained Active Directory
security policies, VPN credentials, LAN/WLAN enterprise security,
change management logs, enterprise antivirus, enterprise content
management and enterprise security. Designed, tested and implemented
interface programs, developed security procedures, and regulated usage.
Performed plan cost analysis and all aspects of large-scale projects.
Designed, tested, and implemented large scale LAN and WAN network
applications and troubleshoot problem areas. Coordinated network
policy, procedures and standards. Executed daily maintenance and
monitoring of data center infrastructure consisting of power
management, cooling units, servers, printers, storage, switches,
routers etc via Solar Winds, Cisco works and Server mgmt. Configured
updated and monitored successful backup of mission critical data via
backup exec & prepare external media for offsite storage. Modified
current backup processes as needed to ensure continued backup of
critical data as systems transition in or out of the
infrastructure. Supported users with multiple applications such as MS
Office 2K3, 2K10, IBM Lotus Notes 6.5 & 8, Safe boot encryption,
Citrix, VPN, applications etc... Setup conferences /presentation via
Polycom and AV equipment. Create and imaged laptops and desktops
according to department needs. Coordinated purchase of infrastructure
components, desktop hardware as well as disposition of retired
hardware. Operated the helpdesk via Remedy. Handled multiple projects
from different departments to meet departmental and IT infrastructure
governmental compliance, FDCC & FISMA.
11/2007 - 01/2009 ORBIS International, New York, NY
Network
Systems and Communications Technology Manager
Responsible for ORBIS's network systems and communication technology
systems. Coordinated and administered all aspects of the ORBIS's LAN &
WAN network infrastructures, all related communications systems, and
provide helpdesk support to the organization's users worldwide.
Researched, recommend and implemented all network components including
servers, SANS, routers, switches, firewalls etc. Manage the Nortel CS1000
phone system by performing maintenance and troubleshooting. Administered
multiple LAN/WAN networks by specifying, procuring, installing and
configuring servers and network hardware. Provided installation, support,
maintenance and deployment of multiple
applications/technology/desktop/server/PDA's and infrastructure
components. Responsible for administering, monitoring, maintaining
enterprise-wide Windows 2003 Servers environment - (Active Directory &
Exchange, Firewalls, Spam filter, Corporate Anti virus, Google search
appliance, File, FTP, E-mail, Print, Web, Intranet, etc Manage
DC's, GPO's, LAN/WAN, DNS, DHCP. Configured and managed SAN disk space
utilization. Executed and monitored regular Veritas backups of all
servers and other mission-critical data sources. Drive research,
evaluate, select, and knowledge base development of applicable new or
emerging technologies in a testing environment. Supported maintained and
monitored connectivity between all sites worldwide and configured &
managed site to site VPN's. Created and maintained clear technical
documentation for current/proposed network mappings of the infrastructure
network. Manage data security and the privacy of information protocols.
Conducted periodic infrastructure audits to ensure the integrity of all
commercial software/ hardware in production. Communicated effectively
with vendors and support contractors to ensure smooth and timely schedule
operations. Provided education, support and training to staff members
worldwide in project management best practices. Managed and maintained
the helpdesk by assisting users/staff in all MS Office 2003/2007 and all
other software issues. Responsible for multitasking project management
activities such as planning, sizing, configuration and scheduling.
11/2005 -11/2007 Various IT (Contract Positions) Bank of America, TSI
Inc, Spa Finders Inc, Target corp., AOL, Jobson Publishing,
Needham Group, Columbia University
Network Administrator/Systems Administrator/ LAN Administrator
Managed and maintained Active Directory & MS Exchange 2003 including the
creation of user/e-mail accounts, assigning rights and permissions to
different groups according to security level. Redesigning and cleaning of
distribution lists according to group levels, management of network
groups and design of file security. Administration support of File,
Print, Backup and E-mail servers within a Windows Server 200X
environment. Administered LAN/WAN by performing daily backup, Veritas
backup Exec/Legatos Networker Administrator, monitored and created
reports on local & remote servers and networks based on SCOM & SCCM
infrastructure activities (downtime, crashes, health, upgrades,
bandwidth, load balance, switch/routers, circuits, ISDN, T-1, Protocols).
Troubleshooted & maintenanced network printers, computers/laptops, update
antivirus definitions, service packs, patches and fixes, re-image
workstations, and retain network printers. Assisted users/staff with MS
Office, various windows applications and their personal technical needs.
Conducted training presentations for individuals/groups predicated on
software/hardware necessities. Managed and lead a team of five engineers
during pre-post project assignments. Configured portable devices for
users such as laptops, PDA's BlackBerry's Treo's for real-time
synchronization. Traveled through different cities to redesign and
implement office networks with CAT5E/6 Ethernet for new application
computer upgrades and rollouts. Replaced old terminals with new PC's for
network upgrades and data migration in different locations. Administered
telephone systems - PBX Nortel/Lucent/Avaya (Move, Adds, Changes, and
passwords). Created WI-FI networks at clients' residence and business's
predicated on clients' needs. Setup and managed voice/video conferences,
training sessions, A/V presentations, etc... Handled all IT inventory.
Contacted/updated vendors regarding hardware, software and IT provisions
based on companies needs. Managed and maintained the IT Data Center
Infrastructure Environment. - (logging into all servers and monitoring
their status, health, jobs, etc.) room temperature, re-cabling ethernet
cables, building/mounting server racks and preventive maintenance
support.
11/2003-11/2005 NYC/Administration for Children Services, New York, NY
LAN Administrator
Assisted users with all MS Office applications/legacy programs, desktop
applications, remote access setup and technical support issues.
Instructed and trained users how to navigate Citrix Metaframe's
Connections Build 16 application (NYC ACS Database), all desktop
applications and personal technical problems. Coordinate the help desk by
inputting incoming calls and logging them in the trouble ticket file log
and administering technical support accordingly. Administer LAN/WAN's by
performing daily Veritas backup reports, monitor remote servers and
create reports to monitor and administer server activities locally and
remotely (downtime, crashes, upgrades, SMTP, POP, bandwidth, load
balance, switches/routers, circuits, ISDN, T1) etc. Relocated from site
to site to maintain network infrastructure.
02/2001- 02/2003 Center for Urban Community Services, Inc. NY, NY
PC Specialist / Help Desk /Desktop Support
Installed, upgraded, downgraded, configured, troubleshooted, break fix
and networked PC's laptops, printers, scanners, copiers, hubs,
switches, routers, hardware, software and the network locally and
remotely. Configured, implemented, and connected Windows 9x, ME, NT,
2000Pro, XPPro client workstations to Windows 2000 servers and Novell
Netware4.1/5 servers. Configured TCP/IP protocols to establish a
LAN/WAN connection. Executed network administrative tasks. Performed
rollouts and administration of multiple platforms and Novell NetWare
servers including the creation of user accounts, assigning rights and
permissions, management of network groups and design of file security.
Installed, updated and configured hardware & software for numerous
hardware, software and network applications. Answered and managed the
help desk by commuting from site to site and inputting trouble tickets
into the intranet and providing technical support accordingly.
Provided full software & hardware support to all users and clients via
telephone and in person locally and remotely. Responsibilities
included maintaining inventory, the recommendation of hardware
purchased, including workstations, switches, hubs, routers, printers,
motherboards, processors, network adapters etc...
11/2000 - 02/2001 J&R Computer World, NY, NY IBM Hardware/Software Sales
Associate
Assisted customers choosing correct software & hardware to best suit
their needs. Sold software, hardware, and technology accessories.
Maintained and managed inventory and stock.
01/2000 - 10/2000 HQ Global Work Places / Vantas Inc. NY, NY
Client Office Assistant / Technical Support.
Welcomed and assisted all new and in house clients. Assisted all
clients and employees in clerical, administrative, and technical
tasks. Answered incoming calls for clients in and out of office.
Managed, maintained, sorted, and executed all mail and vital documents
to all clients and staff. Created physical telephones, telephone
lines, extensions, rollovers, voicemail, and voicemail trees via
telecommunications terminal, T-1 lines. Assisted network engineers
perform cable drops/installs, day-to-day LAN and Voice support (Trees,
trunks, moves, adds, changes), cross-connects & punch downs. Managed
behavior activity and connectivity tests to switches, patch panels,
hubs, routers, blocks and network. Added and deducted lines, telephone
features, passwords etc...via Nortel Networks PBX Meridian/Lucent
System. Assisted the company digitize their telephone system
conversion by replacing and configuring conventional telephone service
to ISDN to expand the company's bandwidth for high speed transmissions
of digital data, voice and video protocols. Implemented and configured
CISCO-Catalyst/ Nortel Routers and FRAM RELAY to expand the companys'
multiple remote site connections and WAN for present and future high
speed digital network upgrades. Assisted and instructed clients and
users how to download, upgrade software, troubleshoot and repair
hardware/software. Troubleshooted and configured desktops, laptops,
fax/copy machines, printers and the network.
> EDUCATION &
CERTIFICATIONS
01/96 - 01/97 Borough of Manhattan Community College CUNY NY, NY
Major: Management Information Systems
02/97 - 06/97 Queens EOC SUNY Jamaica, NY
Course study: Certified Advanced Computer Operations. MS
Office/Computers
03/03 - 06/04 Technical Consulting Services/ACE Computers NY, NY
A+ (certified) Trained/Hands On - Network+, (MCSA & MCSE)
05/07 Global Knowledge NY, NY
Trained/Hands-on - Microsoft Certified Desktop Support
Technician (MCDST)
4/09 - 08/09 New York Business Institute NY, NY
Microsoft Certified Information Technology Professional
Enterprise Administrator (MCITP-EA)
Trained/Hands-on & Certified. Windows Server 2008
> SKILLS &
ABILITIES
Strong interpersonal, diplomacy, and communication (verbal & written)
skills. Ability to interact effectively and sensitively with a wide
variety of people with diverse professional and cultural backgrounds.
Solid organization, analytical and project management skills. Ability to
assess situations quickly and follow-up efficiently and effectively and
the ability to adapt to changing requests and meet scheduled deadlines.
Flexible and collaborative work style, with a pro-active and solutions-
oriented approach. Capable to successfully plan, implement, and lead
complex technical projects, including planning for future growth.
Tolerance to stress, ability to function effectively in a demanding,
deadline oriented, and constantly changing work environment. Jack of all
trades.
> COMPUTER & TECHNICAL
SKILLS
* Workstation OS: Windows
9X/ME/NT4.0/2000Pro/XPPro/Vista/7/Linux/MAC O/S X 10
* Server OS: Windows Server 2000, 2003, 2008, RSA, WSUS, SCOM,
SCCM 2007, SQL 2K5 2K8, Terminal, Exchange 2K3/2K7/2K10, McAfee ePO
8.x, Novell NetWare 4.1/5, BES 4.1/5.0.3, Ghost Cast, Webcast, NAS
& SAN- NetApp/ IBM/Dell/HP//Nexsan, Google search appliance, Hyper-
V, Citrix XenDesktop
* Backups - Veritas Backup Exec/Legatos Networker Administrator/CA
ARCserve - D2D, D2T, S2S, off site - Disaster Recovery Planning
* Robotic Libraries ( IBM, Dell, HP, Exabyte, Overland )
* Protocols: TCP/IP, SMTP, FTP, DHCP, DNS, configuration, etc...
* Train/Instruct front and back end users of all levels. Project
Management. Smart Board.
* Configuration of antivirus, firewalls, E-mail, Intra/Internet,
VPN - Soft/Hardware tokens
* WI-FI Synchronization - Laptops, iPod, iPad's, BlackBerry's,
Treo's, Bluetooth, ActiveSync
* Microsoft Office 2003/2007/2010/XP/Visio, IBM Lotus Notes 6.5 &
8, Remedy 7, FootPrints, What's up Professional Gold, Solar Winds -
Orion, Websense-Surf Control, ManageEngine's -OpManager, Fortinet,
Safe boot Encryption, Disk wipe/Degausser, (FDCC/FISMA) - Government
Standards
* LAN/WAN - Network design, implementation connection
* Telephone PBX/VoIP systems- Avaya - (Site Administrator), Cisco-
(Unity/Call Mgr.) Lucent/Nortel Meridian - (Call Pilot/Element Mgr.)
wireless routers, hubs, switches, patch panel, testing and
monitoring hardware/software equipment
* Knowledge of multiple Software applications & Hardware
technologies
*All in One Multifunction machines, A/V conferencing and
presentation - (Polycom)
> LANGUAGES - BILINGUAL - Read/Write/Speak ENGLISH/SPANISH
Fluently
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